Clickatell Predicts Mobile Messaging to be the Next Big Channel for Digital Commerce in 2023

Clickatell conducted research on customer service trends and preferences for travel and retail and identified that brands that personalize both their digital and in-person commerce experiences can generate more meaningful and lasting customer relationships. In 2023, mobile messaging will emerge as the ideal channel to create these holistic commerce experiences for consumers as well as

How to Give Your Retail Store a Competitive Edge

Sarah Moseley, head of vertical solutions and business development, retail and consumer goods at BT, shares her insights on how retail and consumer goods businesses can strategically leverage their digital transformation ambitions to retain consumer loyalty, and empower consumer purchasing decisions and repeat business. By supporting real-time decision-making, combining edge computing with digital signage improves

PayU Shares Black Friday and Cyber Monday Insights

Big ticket items and new payment methods deliver surprising data Black Friday and Cyber Monday came and went with a positive bang and a bag full of surprises, despite the concerns of pressure exerted by inflation and loadshedding. Chairperson of the ECommerce Forum of South Africa (EFSA) and PayU CEO, Karen Nadasen, shared, “Following trends from

Africa’s Changing Shopping Trends Allow E-tailers to Meet Customers’ Evolving Expectations to Gain Long-Term Loyalty

By Darijan Bošković, Sales Director: Africa at Infobip The African continent is widely considered retail’s next big gold rush, based on its population of 1.4 billion people, which includes more than 500 million internet users and over 330 million eCommerce consumers. Additionally, with 19 of the top 20 fastest-growing countries in the world, the continent’s

Real-Time Data Tracks Considerable Growth in Black Friday and Cyber Monday Spend

Hot on the heels of yet another interest rate increase adding more yet squeeze on businesses and consumers alike, South Africans showed they still have an appetite for retail spend, with data from leading omnichannel payment solutions provider Ecentric Payment System’s 2022 Black Friday Payment Gateway Dashboard showing whopping increases in both transactions volume and

Makro Pietermaritzburg Makes a Comeback with a Brand-New Store!

Makro Pietermaritzburg store officially re-opened its doors to customers and traders on 23 November. “We have been inundated with requests from the Pietermaritzburg community to re-open the store and have gone through an extensive renovation project over the last 12 months to give them an even better shopping experience at Makro. During the rebuild, we

ECommerce on the Move| 2023 Trends South Africa

By 2025 the value of ecommerce transactions in SA is expected to reach R225bn as reported by IOL. The market itself is estimated to reach R400bn the same year, facilitated by more than 1 billion transactions annually, pushed by the ‘convenience factor’ as consumers found their fit during the long days of lockdown. Add to

Naspers Delivers Strong Ecommerce Revenue Growth and Operating Performance

Naspers Limited (JSE: NPN) has announced  a solid set of results for the first half of the year. Despite a turbulent period during which industry growth expectations and valuations came under significant pressure, we have increased ecommerce revenues and continued organic investment into those segments where we see the highest growth potential. This investment is

RFG Earnings up 57% On Strong International Recovery

RFG Holdings increased headline earnings by 57% to R361 million in the year to September 2022 as its international division capitalised on higher global demand for canned fruit products and delivered a strong recovery in profitability. The Western-Cape based food producer, which owns market-leading brands Rhodes, Bull Brand, Magpie, Squish, Hinds and Today, increased revenue

Lewis Group – Strong Growth in Credit Sales as Consumers Under Increasing Pressure

Lewis Group increased merchandise sales by 4.3% to R2.1 billion in the six months to September 2022 as trading conditions weakened significantly in the second quarter of the financial year. Credit sales grew by 16.4% while cash sales declined by 8.1%, reflecting the pressure on consumer disposable income. The group increased headline earnings by 4.4%

Customers Can Expect ‘Smart Changes’ at Pick n Pay this Black Friday

Pick n Pay will deliver its biggest and strongest Black Friday deals as it moves to offer deals perfectly suited to its customers under its two supermarket brands and growing online presence. Added into the offering this year will be deals offered by its new homeware online shop. Black Friday has become Pick n Pay’s

Pick n Pay Launches Online Homeware Store

Pick n Pay Home offers new and exclusive online-only products and customers get an impressive new Smart Shopper benefit Customers across South Africa will now be able to shop online at a brand-new Pick n Pay Home shop for a range of exciting new products that will only be available online. The new online shop will be

Nielsen FanLinks Connects Fans With Brands

Tapping into the value of the South African sports fan market, Nielsen Sports has announced the launch of its latest offering FanLinks, which combines purchase behaviour of South African households with their interest across sports and entertainment, offering a new way of identifying the brands sports fans are buying. Since sport is such a personal

Opinion Piece: Hyper Personalisation and Enhanced CX Will Be Key to Online Retailers’ Black Friday Campaigns

By Kabelo Ngwane, Head of Customer Success at Infobip Despite tough economic conditions, such as surging inflation and the rising cost of living that are forcing consumers to tighten their belts, South African retailers are preparing to cash in on the busiest day of the year for retail sales – Black Friday. However, experts warn

In a Sea of Online Shopping, Retail Must Prepare for a Phishing Frenzy

As South African shoppers and retailers prepare for Black Friday and the festive season, cyber criminals are casting increasingly wider – and more sophisticated – nets. Gilchrist Mushwana, Director at BDO South Africa and Head of Cybersecurity Service Line, discusses phishing and what retailers must do to guard against this threat to ensure that their

Clickatell Research Finds Opportunity for Retailers to Drive Commerce Experience via Mobile Messaging

Clickatell’s latest Chat Commerce Trends Report found 86% of shoppers are interested in a personalized messaging experience  Clickatell (www.Clickatell.com), the Chat Commerce and business messaging leader, announced the results of its latest Chat Commerce Trends Report: Retail Edition, which reveals new findings about how today’s consumers prefer to communicate and make purchases with retail companies through mobile

Makro Alberton Store Transforms to a Fresh Look, Spacious Layout, and an Improved Shopping Experience!

Makro Alberton has revamped its newly transformed store to give customers a new and improved shopping experience with the latest technology. Officially launched in 2013, the store was established to service the communities of Alberton and the southern suburbs. As the energy crisis persists nationally – the retailer will also be the first to offer

RCS Expands its 30 000-Large Shopping Network with a Partnership Agreement with Bounty Brands

RCS, the consumer finance arm of global bank, BNP Paribas has announced its most recent partnership with Bounty Brands – the holding company behind some of South Africa’s most ubiquitous clothing names. This strategic development aligns with its aims to make store credit more widely accessible to the broader South African market by expanding its

Revitalised Massmart Online Ready for Black Friday

2022 has been a transformational year for eCommerce at Massmart following initiatives that have significantly improved the online customer experience across the group’s shopping websites and apps. One result is that Massmart will maintain its 2-5 day delivery promise during the year-end peak trading period that includes Black Friday and the festive season – a

Black Friday Set to Surpass Christmas Sales

With the imminent arrival of the Black Friday promotion frenzy, NielsenIQ has analysed the dominance of this shopping phenomenon and found that Black Friday was bigger than the traditional festive season purchase week in December 2021.  In fact, during Black Friday, more than half the volume of all FMCG products was sold on promotion, equating

Shoprite Makes a Strategic Investment in Local Technology Start-Up

The Shoprite Group made its second minority investment in a South African tech start-up this year. In the most recent transaction, the retailer is among a group of companies, led by Buffet Investments and KLT, in an undisclosed expansion round in Omnisient, Africa’s first privacy-preserving data collaboration platform provider. “We are excited by local start-ups that

Moolman Group Grows its Investment Portfolio With Three New Malls

Moolman Group has successfully opened three developments – two new shopping centres and one retail redevelopment – in two days. Hebron Mall in the North West province, and Matsamo Mall in Buffelspruit and Merino Mall in Ermelo, both in Mpumalanga, opened successfully last week. In addition to introducing valuable retail infrastructure in exceptional environments that

Business Needs a Greater Sense of Urgency From Government to Help Restore the Economy

By Gareth Ackerman, co-chair of the Consumer Goods Council of South Africa (CGCSA) As politics takes over ahead of the general elections in 2024, the government’s inertia on policy-making, its lack of decision-making and inability to deal with the country’s challenges threaten to under the hard work business is putting into growing the economy. The government

Pick n Pay to List on A2X

Pick n Pay Stores Limited has been approved for a secondary listing on A2X Markets (A2X). Its shares will be available for trade on A2X from 1 November 2022. The Pick n Pay Group, with a market cap of around R27 billion, will retain its primary listing on the Johannesburg Stock Exchange (JSE) and its

Positive Pick n Pay Performance with Good Progress on Ekuseni Strategic Plan

The Group delivered a positive performance in its first trading period under its new Ekuseni strategic plan, launched in May 2022.  Group turnover was up 11.5% year-on-year. Even when normalising for disruptions in the base period – due to the civil unrest, and Covid-19 liquor restrictions last year – Group turnover increased by an encouraging

Clicks Group Dividend up 30% as Retail Sales Increase 11.7%

Group turnover increased by 6.0% to R39.6 billion, with headline earnings per share increasing by 33.5% Adjusting for the financial impact of the KwaZulu-Natal civil unrest and related insurance payments received by the group, headline earnings from continuing operations grew by 11.9%. The group generated cash inflows from operations of R4.3 billion and the return

Boost Black Friday Sales and Service with 1Stream CRM

Black Friday is the most anticipated shopping day of the year, with many consumers planning ahead to make the most of discounted deals. For retailers, Black Friday and Cyber Monday mark the beginning of the festive shopping season and are an opportunity to boost and maximise revenue and attract new customers to their brands with irresistible

NielsenIQ: Maxed out Promotions Create False Sense of Security Amongst SA Shoppers

30% of FMCG product currently sold on promotion SA shoppers halve shopping trips Shoppers prioritise retailers with best overall basket offer The latest NielsenIQ State of the Retail Nation report which reflects data measured over the four weeks to the beginning of September 2022, has found that shoppers have halved the number of times they

Impact, innovation and responsible retail: Read the Shoprite Group’s 2022 Integrated and Sustainability Reports

We are proud to share the 2022 Shoprite Holdings Integrated Report and Sustainability Report. From employee training and small supplier development, to donating millions in surplus food and goods and reducing our carbon emission intensity – our purpose is to uplift lives every day. In the past financial year: the Group invested R600 million in

The Coca-Cola Company in South Africa continues to Offer Consumers Choice

With seven low calorie/low kilojoule carbonated cold drinks in its stable, The Coca-Cola Company (TCCC), continues to offer consumers choice despite recent changes to its product portfolio. Two years ago, TCCC announced that it would retire select products in various markets around the world as part of a global portfolio refresh. According to Silke Bucker,

Why Reducing Retail TTV with an Expert Partner is Essential for Success

By Peter Ludi, Business Development Director at redPanda Software Improving time to value (TTV), the length of time it takes a new customer to realise and extract value from a product or service, has to be a major priority for savvy retailers. Working with an experienced partner can enable the retailer to rapidly get to

The one-day Black Friday sale is back at Game

After two consecutive years of month-long Black November deals, due to the Covid pandemic, Game is returning to its one-day Black Friday sale and bringing back midnight openings in 2022, as consumer shopping habits continue to return to normal after Covid-19. The retailer will open most of their 108 stores across the country from 00:00

Opinion Piece: Leveraging Data to Drive Actionable Insight with the Inherent Intelligence of ECommerce Platforms

By Andrew Dawson, MD at MACmobile In today’s digital world, where ecommerce platforms are becoming the de facto standard for many shopping experiences, the retail value chain has access to more data than ever before. The explosion of business intelligence and visualisation tools, and the creation of data lakes to pool information and optimisation structures

Shoprite App Wins Big at MTN Business App of the Year Awards

Shoprite’s mobile application, with the Money Market Account functionality at its core, is the winner of Most Innovative Solution and App of the Year at this year’s MTN Business App of the Year Awards. The app supports Shoprite’s Money Market Account, a fully-fledged, transactional bank account – the first by a SA retailer – and the lowest-cost bank entry-level

eCommerce Losses to Online Payment Fraud to Exceed $48 Billion Globally in 2023, as Fraud Incursions Evolve

16% Growth in eCommerce Fraud Losses in Just 12 Months A new study from Juniper Research has found that the total cost of eCommerce fraud to merchants will exceed $48 billion globally in 2023, from just over $41 billion in 2022. It predicted that this growth will be accelerated by the increasing use of alternative

Woolworths Offers First On-Demand Omnichannel Experience Through Their Integrated Shopping App

Woolworths will become the first retailer in South Africa to offer an integrated omnichannel shopping experience through their app.  The upgrade will see the retailer’s two digital apps, Woolies Dash, its popular on-demand service, and the Woolies App, its main mobile app, integrate into one shopping platform, with a key focus on offering customers an

Fulfilment of Conditions Precedent for the Acquisition of a Controlling Shareholding in the Studio 88 Group

Shareholders are referred to the Stock Exchange News Service announcement on 13 April 2022 (Announcement) regarding the acquisition by Mr Price of 70% of the issued share capital of Blue Falcon Trading 188 (Proprietary) Limited, which owns the Studio 88 Group of businesses (Studio 88 Group or Business), from RMB Ventures Six (Proprietary) Limited (RMB

Makro mRewards Partners with UCount Rewards & Caltex to Give You Up to R10* Back in Rewards Points Per Litre of Fuel and Oil

Makro mRewards partners with Standard Bank UCount Rewards & Caltex to ease the fuel burden. As of 16 September 2022, Makro, one of South Africa’s longest standing retailers will offer its mRewards members up to R10* back in Rewards Points per litre of fuel and oil at participating Caltex forecourts around the country. According to

MACmobile Launches MAC eCom Platform, Bringing Digital Transformation to South African General Trade

MACmobile, leading provider of cloud-based solutions for the Fast-Moving Consumer Goods (FMCG) space, has launched MAC eCom Platform, an end-to-end eCommerce platform developed specifically to bring digital transformation to South African general trade and the main market space. MAC eCom Platform offers a complete B2B platform with built-in warehousing, distribution, and sales modules to allow

New Builders+ Benefits Programme Helps Shoppers Get More for Their Money

The popularity of rewards programs among South Africans remains high, as many consumers continue to seek ways to stretch their pockets, and find ways to make the most out of their everyday purchases. As a result of this popularity, more and more South African brands are including rewards as part of their customer relations strategy.

Celebrating Our South Africaness, this Heritage Month

By Nivasha Pather, Category Marketing Manager, Nestlé East, and Southern Africa Culture is an inherent part of our identity as South Africans and in art, we have found many a means to reflect that which makes us proud of our heritage. Particularly for our diverse country, art’s ability to reflect our heritage also breaks boundaries,

Jumia, Coca-Cola Partner to Provide Online Shopping to Consumers In Africa

Jumia (NYSE: JMIA), the leading e-commerce platform in Africa, has today announced a partnership with Coca-Cola Africa Operating Unit to offer consumers access to Coca-Cola products from the comfort of their homes. The partnership will provide a steady supply of Coca-Cola’s beverage portfolio to consumers who prefer to shop online through the Jumia platform and

Eastern Cape’s First Checkers FreshX Supermarket Creates 138 New Jobs in Gqeberha

The newly revamped Boardwalk Mall is home to the Eastern Cape’s first world-class Checkers FreshX supermarket, which has created new jobs for 138 employees. The store has a total of 202 employees and will be managed by Warren Kappadu who joined the retailer in 2018. Checkers FreshX Boardwalk Mall will offer customers a unique shopping

Makro & Pernod Ricard Partner to Bring You the First Makro Distillery Digital Experience Exclusive to Makro Woodmead

Makro launches a first in South Africa – digital premium liquor experience, nestled at their Woodmead Liquor store in Johannesburg North. In partnership with Distiller Pernod Ricard, the official ribbon cutting event took place on Thursday evening with interactive digital experiences showcasing the distillers’ topline brands; Chivas, Glenlivet and Jameson. The newly revamped Makro Woodmead

Retail Trends | 2022 & Beyond

Mike Smollan, Chief Growth and Innovation Officer at Smollan looks at retail trends for the third and fourth quarters of this year and beyond, and what these means for growth. Gears switched at the beginning of 2022 as we entered a new phase in a retail eco-system that was still massaging aches and pains and

Carbon-Neutral Online Shopping Launches in South Africa

Local startup makes it possible to fight climate change while shopping online With a goal to curb carbon emissions, South African startup Curbon, will make carbon-neutral online shopping possible through the launch of the country’s very first plugin created to help fight climate change. Curbon’s unique offering gives shoppers the opportunity to take direct, meaningful climate

The 2022 South African Digital Customer Experience Report

The impact that online – in all its facets – has on offline sales is much greater than perceived This year the fourth 2022 South African Digital Customer Experience Report reveals the phenomenal impact that the combination of social selling, reviews and online browsing – in all of its facets – has on offline sales:

Fuel Retailers Should Grab Diversification Opportunities to Grow in a Difficult Market

South African consumers are cheering a small decrease in petrol and diesel prices for September, but for fuel retailers, the industry remains a tough industry characterised by low margins and rising costs. Diversifying revenue streams is a favoured lever most fuel retailers have for increasing their profitability in this difficult operating environment, says Steven Heilbron,

Shoprite Group | A Record Result in a Challenging Year

The results, from continuing operations, for the financial year under review are for a 52-week period compared to 53 weeks in the previous financial year. Throughout we are showing the 53 weeks to 4 July 2021 as the comparative period, unless stated otherwise. Sale of merchandise increased by 9.6% to R184.1 billion Basic earnings per share

SA Retailers Need to Adapt to the Declining Middle-class

From one crisis to the next, consumer habits are changing Just as the world was returning to some kind of ‘normality’ it didn’t take long for war in Europe, surging inflation, soaring fuel and energy prices, along with severe bouts of load-shedding to cast a particularly dark shadow over the first half of 2022. Now,