Pick N Pay Launches New Money Transfer Service, Now the Most Affordable in the Retail Market

Pick n Pay has set a new standard in affordability and accessibility with the launch of its store-to-store Domestic Money Transfer service. At R8.00 per transaction, it is the cheapest price for customers within retail stores. The informal cash usage in the country remains high, and this service will be interoperable across all Pick n

More Pick N Pay Smart Shoppers Switching Points for Airtime and Data

Pick n Pay Smart Shopper customers are increasingly spending their points on airtime and data, a popular loyalty reward exclusive for retailer Pick n Pay. Over R1 million worth of points has been switched for airtime and data. Since the Pick n Pay Smart Shopper app relaunch last October, which introduced a seamless points-to-airtime/data conversion

PEPKOR Disrupts Sa’s Loyalty Landscape With +More Digital Rewards Programme

98.7% of South Africans accessed the internet using a mobile phone, according to Statista’s 2024 data. Recognising this trend, PEPKOR, which has the largest retail store footprint in southern Africa, has launched +more, a new digital loyalty programme spanning over 5 000 stores. By introducing this digital platform, the company aims to make customers’ lives

What Will Be Impacting Shoppers and Retailers as 2024 Unfolds? – BDO South Africa Incorporated

The retail sector has faced a gauntlet of challenges: a rise in megatrends that are reshaping the sector, and increasingly innovative and competitive markets over the past four years that have significantly shifted shopper behaviour. In turn, retailer strategies have had to be agile enough to handle the unpredictability and fluctuations. Serena Ho, Director and

Massmart’s Consumer Study Reveals Key Easter Retail Trends

As the Easter break approaches, Massmart unveils exclusive insights into consumer spending habits for the upcoming holiday season. The study, conducted by Vice President of Brand Marketing Katherine Madley, sheds light on how consumers are prioritizing their retail spend, particularly at Makro and Game stores. Groceries and Fresh Products Remain Top Priorities According to the

Accelerating Retail Transformation by Enhancing Operations and Empowering Employees – SPAR Group

In today’s digital world, retailers are looking for more innovative ways of optimising operations, increasing employee efficiency, and enhancing customer experiences. The rapid growth of artificial intelligence (AI) provides them with an invaluable tool to do so especially when it comes to data analysis to augment existing employee skills. Retail modernisation by enhancing productivity in

The SPAR Group Is Geared for Further Growth in Southern Africa in 2024 – Adding 2,765 Jobs to the Region in 2023

By Max Oliva, CEO, The SPAR Group Southern Africa South Africa’s economy may be stagnating, but at The SPAR Group Southern Africa, we are pressing forward and making major inroads into creating growth, opportunities, and jobs that are desperately needed. Despite the challenges, which included long bouts of load shedding, tragic wars overseas impacting global

Take Heed of These New Retail Trends That Emerged Over the 2023 Holiday Season – Nedbank

By Karen Keylock | National Retail Services Manager at Nedbank Commercial Banking South African consumers are under financial strain and, consequently, the way they shop has changed. And with further economic uncertainty expected in the coming year, we expect this evolution to continue. A few trends emerged during last year’s holiday season, which we believe

Growth Opportunities to Look Out For, and Trends to Leverage in the Flourishing World of Ecommerce – Bob Group

Bob Group Managing Director Andy Higgins believes 2024 will be the year online retail in South Africa will start to accelerate and catch up with international uptake. Higgins, who took the reins when marketplace giant bidorbuy (now Bob shop) and logistics powerhouse uAfrica (now Bob Go) amalgamated to form the Bob Group ecommerce ecosystem last

Retail Tech | What to Expect in 2024 – Smollan

Once upon a time (literally like last week!) a shopper popped in for a quick pre-holiday shop. Welcomed by a Bot that offered personalised suggestions based on previous purchases – a hassle free push to make their experience “more than”. Drawn into the clothing section, smart mirrors gave them the option to virtually try on

Makro’s Back-to Pulse: Unveiling 2024 Trends and Shopper Sentiments

Makro South Africa has unveiled the findings of its latest survey – which finds South Africans are feeling positive about the new year. “We embarked on this consumer survey to get insights and sentiment on how consumers are feeling about the new year and ascertain their preparedness in terms of their shopping priorities, channels they

Pick N Pay Appoints New Head of Retail, Restructures Exec Team

Group CEO Sean Summers has appointed his senior leadership team as a key step in the drive to return Pick n Pay supermarkets to growth whilst ensuring the Online, Boxer and Clothing growth drivers continue to deliver. Pick n Pay will undergo an immediate structural adjustment to allow it to focus with clarity on customers,

Somerset Mall’s 30th Anniversary: A Retail Success Story and a Catalyst for Community Growth

Somerset Mall, a prominent player in the retail and commercial property sector, is marking its 30th anniversary this year, and it’s an occasion worth recognising not just for nostalgia’s sake, but for the profound strategic milestones it represents. From its humble beginnings with just a handful of stores, Somerset Mall has expanded into a formidable

Spar’s “More for Sho” Campaign Redefines Festive Season Shopping With Affordability at Its Core

South Africans have faced countless economic challenges over the past year, including numerous interest rate hikes, fuel price escalations, and a surge in food costs. Considering the growing consumer focus on personal welfare and financial survival, SPAR has committed to ensuring that this festive season is one of both joy and financial ease. Historically, this

Shoprite Calls for Action to Counter Food Insecurity

By 2025 nearly half of South Africa’s population will be food insecure, with 48.96% of the population potentially not having enough to eat. Provincially, Limpopo will suffer the worst food insecurity with 54% of the population not sure about where their next meal will come from. Although in the Western Cape and Gauteng the numbers

Fresh Retail for Polokwane as The Greenery Opens Its Doors on 26 October

The Greenery, the much-anticipated convenience shopping centre in Polokwane, Limpopo, celebrated its grand opening today, 26 October, offering an eagerly awaited stylish one-stop shopping experience to the community. Co-owned and developed by the Moolman Group and Networth Group, the 11,000sqm centre will bring a fresh, upmarket and vibrant neighbourhood shopping experience right to the doorsteps

Massmart Announces New Head of eCommerce

Massmart has and continues to invest significantly in eCommerce as a strategic growth vector. This initiative has been supported by Walmart, including through the services of approximately 300 full-time Massmart technologists based in Walmart’s Tech Development Centre in Bangalore and the three-year secondment to Massmart of Sylvester John from Walmart US, where he was responsible

A New Market, New Partnerships – Trade Intelligence

Trade Intelligence, a respected market intelligence and research firm in the consumer goods sector, has announced its official foray into the Kenyan market with a Retail Trends presentation by Business Development Lead, Andrea Ellens. The presentation, held at the recent Retail Trade Association of Kenya (RETRAK) forum, provided an in-depth analysis of Kenya’s evolving retail

Massmart Opens Two New Builders Express Stores

Massmart opened two new Builders Express stores last week, one near Mall of The North in Polokwane and the other, in Vergelegen, Western Cape. The Group first announced its intention to expand the footprint of its high returning assets, which include Builders stores, in 2021. Commenting on the expansion, Jonathan Molapo, Massmart CEO said, “Following

Pick N Pay Reports Disappointing Result for the Six Months but Delivers Good Growth in Key Areas

The Group experienced a particularly challenging period, delivering a disappointing result at a time of high load shedding costs and increased competitive intensity. The Group spent just under R400-million on diesel which added to expense growth, and limited its ability to respond to strong competitor promotional activity. Group turnover growth was 5.4% (like-for-like 2.3%), with

South African Consumers Forge a New Shopping Path – NIQ

According to NIQ, 99% of South African consumers have changed the way they shop for FMCG (95% globally) and have adopted a range of strategies to manage their spending. The three top saving strategies are buying whatever brand is on promotion (34%), shopping more often at discounters (40%) and focusing on essentials (46%). These findings

Pick N Pay Smart Shopper Innovates With New Digital Platform

Pick n Pay, a trailblazer in the loyalty space, celebrates its pioneering spirit as it embarks on a digital transformation journey with the launch of the Pick n Pay Smart Shopper app. This marks the start of a new era of customer engagement and convenience for Smart Shopper as it aims to become South Africa’s

Pick N Pay’s Army of Franchisees Sees the Future of Retail

A little-known fact about Pick n Pay relates to the size of its franchise network, and over the next few years the group will further strengthen the division. Nearly half of Pick n Pay stores in South Africa (excluding Boxer) are owned and run by franchisees. This large footprint emphasises the important role these stores

Pick N Pay Works to Further Reduce Emissions With Help of WWF South Africa

Pick n Pay has extended its partnership with WWF South Africa as it works to achieve net-zero carbon emissions across its Group by 2050. The collaboration with WWF was initiated in 2006 to restore over-exploited fish stocks and evolved into a long-term, transformative partnership. While initially focused on fisheries improvement projects, Pick n Pay and

Shoprite Group Recognised for Transformative Youth Employment Initiatives at Esg Awards

South Africa’s largest private sector employer, the Shoprite Group, has been honoured for its outstanding contribution to the ‘Social’ component of ESG at the Youth Employment Service (YES)’s inaugural Environmental, social, and governance (ESG) Awards this week. The YES programme is a business-driven initiative in partnership with government and labour to build economic pathways for

Makro Launches New Online Offering to Serve Businesses Across South Africa

In its latest move to become the leading eCommerce player in South Africa, Massmart has launched a bespoke business (B2B) website to meet the needs of business customers, who are facing similar economic challenges to end consumers. This ‘Makro Business’ branded website will offer businesses of all sizes, an online platform tailored to meet their

Pick N Pay ASAP! Launches New Fresh Way of Shopping, With Unlimited Free Delivery!

Pick n Pay asap! has relaunched its fast-growing on-demand delivery app, and to celebrate, it is offering unlimited free delivery for its customers in October. More and more customers are enjoying shopping with Pick n Pay asap!, which has delivered exponential growth into 2023. The upgrades will give customers a smoother, faster and ‘fresher’ way

Sean Summers to Return as Pick N Pay CEO

Pick n Pay announced today that Pieter Boone is stepping down as Group CEO and will be replaced by Sean Summers. Sean returns to the Group following a previous, highly successful, tenure as CEO between 1999 and 2006. Pieter will assist Sean through a short handover period. Chairman Gareth Ackerman commented: “I want to thank

Pick N Pay Pilots First Zero-Waste Supermarket Store

Pick n Pay has launched its first zero-waste supermarket pilot in Cape Town, reinforcing its commitment to reducing food waste. The pilot tests a net-zero waste model by diverting food waste to local farmers, composters or waste-to-energy facilities. All edible surplus food – food that has passed its sell-by date but not its use-by date

OneCart Enables Comparative Shopping for Cash-Strapped Consumers

In the face of rising food, fuel and electricity prices, recent Walmart acquisition OneCart has unveiled a revolutionary new shopping app that allows customers to instantly compare pricing between multiple retail stores. They can then place an order from as many stores as they’d like, and have their curated basket delivered in a single transaction,

How the Shoprite Group is Redefining Shopping in South Africa

The ‘Retail Store of the Future’ is no longer a distant concept. With the integration of cutting-edge technologies including artificial intelligence (AI), Radio-Frequency Identification (RFID), digital advancements and data science, it’s already a reality. To be at the forefront of this evolution, the synergy between business and technology is critical. Technology and business should not

Pick n Pay Customers Can Now Buy Selected Products and Pay Later

Selected Pick n Pay formats are ushering in a new era of shopping convenience and affordability with the launch of PayJustNow, one of the fastest-growing Buy Now Pay Later providers in South Africa. PayJustNow empowers customers to split payments into three convenient instalments – through a completely digital application process – which is free of

Makro and Unilever are Saving You Money On Your Favourite Products.

With petrol prices set to soar, now’s the moment to make your money go the extra mile. Makro has partnered with Unilever to help South Africans get their favourite products for the best possible prices, until the end of September. Additionally, Makro, South Africa’s one-stop-shop for affordability and convenience, is running a competition to make

Pioneering South African, Raymond Ackerman, Dies at 92 – Pick ‘n Pay

It is with profound sadness that we announce the death at the age of 92 of visionary South African, and founder of Pick n Pay, Raymond Ackerman. He is survived by his wife, Wendy, children Gareth, Kathy, Suzanne, and Jonathan, his 12 grandchildren and four great-grandchildren. Raymond Ackerman founded Pick n Pay in 1967 along

Positive Retail: Adapting & Thriving – Smollan South Africa

It can be a slippery slope – loadshedding, the economy, post-pandemic aftershocks, communities facing hardships and even the chill of winter. However, as we ease into spring the retail pendulum is shifting as an optimistic breeze starts blowing in South Africa (SA). Joanne Gould CEO, Smollan South Africa plugs in to this renewed energy, highlighting

Shoprite Group 2023 Financial Results Announcement

By Pieter Engelbrecht, Chief Executive Officer In many aspects our 2023 year was extraordinary. The Group gained record levels of market share, saved customers over R13.5 billion in Xtra Savings and still managed to increase profits and dividends, despite the prohibitive cost to the business as a result of unprecedented levels of load-shedding. Sales growth

Scan to Pay Vouchers: a New Way to Reward Loyalty – Ukheshe

With the holiday season fast approaching, many businesses are working on gift lists and incentives to thank employees and reward loyal clients. And while the reliable (if somewhat boring) box of chocolates is still appreciated by some, what better way to thank someone than to let them choose their own perfect gift? That’s just one

A Taste of Tomorrow: Spur’s New Restaurant Concept Elevates Joy

For over five decades, Spur Steak Ranches has been committed to meeting the changing needs of its customers. Spur’s iconic restaurants are getting a refreshed look, promising new experiences, and allowing for even greater moments of joy. The brand concept will be showcased at a pilot site in the Vaal Mall, Vanderbijlpark on 1 September

Woolworths Holdings Annual Results for the 52 Weeks Ended 25 June 2023

Woolworths Holdings Limited (WHL) has announced strong full-year results for the 52 weeks ended 25 June 2023. HIGHLIGHTS Turnover up 7% to R85.7 billion Profit before tax up 29.5% to R6.7 billion Adjusted diluted headline earnings per share up 35.6% to 508.3cps Total dividend declared up 36.4% to 313.0cps Return on capital employed up 6.7

SPAR Zimbabwe Rainbow Run 2023 Raises $20,000 for Childline and ZNSPCA

More than 2,500 people took part in the 2023 SPAR Zimbabwe Rainbow Run, which raised $20,000 for two of its long-time charity partners Childline and Zimbabwe National Society for the Prevention of Cruelty to Animals. Zimbabweans of all ages and walks of life came together to take part in the SPAR Zimbabwe Rainbow Run. More

New ‘Smart Store’ Paves the Way for 21st Century Supermarkets – Danfoss Climate Solutions

As the world’s population continues on its course to reach 10 billion people by 2050, investments in sustainable food retail and storage are urgently needed to ensure we are able to feed the growing number of people on the planet. The pressure is growing, both on energy demand and costs, and on the need to

Woolworths Invests In Eco Mannequins

To align with Woolworths’ vision of achieving ZERO packaging waste to landfill and its commitment to environmentally friendly practices, the retailer has made a significant investment in eco mannequins. These eco mannequins have been deployed in the newly launched WEdit stores and a selection of eco ‘plus size’ mannequins have been introduced into 80 selected

Spur Corporation Earnings Up 76% as Business Strategy Gains Momentum

Spur Corporation overcame mounting pressure on consumer spending to deliver a resilient trading performance in the year to June 2023 as franchised restaurant turnover grew 23.0% to R9.5 billion and revenue increased by 27.4% to pass the R3.0 billion mark. Headline earnings increased by 75.9% to R213 million. The group increased sales in retail company

Mobicred Launches Convenient, Accessible, Mobile Credit Facility within The Shoprite Group

As of August 2023, Shoprite customers will now be able to purchase non-food items using leading digital credit provider, Mobicred. The fully digitised system will give shoppers access to credit offerings via their Money Market accounts, enabling them to pay off higher ticket items over a period of up to 12 months. Commenting on this

Women in the Lead in E-commerce – Mr D

As e-commerce grows globally with online shopper numbers expected to continue to increase by 18 percent annually in Africa, a report by the International Finance Corporation (IFC) projects that such growth could be higher if we invest in the women entrepreneurs on e-commerce platforms. The industry presents South Africa with a clear opportunity for women

Innovative Unpackaged Retailing Shows Promise for Mass Market Affordability – DYDX Smartfill

By Nevo Hadas, Partner at DYDX Smartfill Packaging costs can contribute significantly to the overall price of products and services, with estimates suggesting that it can account for up to 40% of the total cost, although some products may see as low as 10%. However, groundbreaking experiments conducted in Tembisa by retailing services powerhouses Smollan

New CEO Appointed to Cape Union Mart Group

The Board of Directors of the Cape Union Mart Group this week announced the appointment of a new Chief Executive Officer, Mike Elliott. Elliot brings almost 30 years of retail experience, having held various senior leadership roles in retailers like Edgars, Sunglass Hut, Luxottica and Naartjie. “As we celebrate our 90th birthday with Mike at

SPAR Women’s Challenge in Johannesburg to Welcome Thousands

Consistently growing in popularity, the SPAR Women’s Challenge Jozi has witnessed a surge in participants in recent years. It provides an opportunity for women of all ages, fitness levels and backgrounds to participate over 10km or 5km distances. The event also forms part of the SPAR Grand Prix series, in what is expected to be

SPAR Community Clean-Ups Tackling the Waste Issue

With waste being increasingly recognised as a serious issue in many cities around the world, SPAR volunteers roll up their sleeves and undertake community clean-ups. Not properly disposed or recycled waste pose a great threat to the environment, animals and humans, with decomposing waste impacting both the soil and animal habitats. Furthermore, significant volumes of

Discover the All-New Somerset Mall: Elevating Your Shopping Experience to New Heights!

Attention all shopping enthusiasts! Get ready to experience your favourite retail destination in a whole new way! Somerset Mall, located in the heart of the picturesque Helderberg region in the Western Cape, understands the need to continually evolve and enhance the shopping environment. This inspired the mall to embark on an ambitious redevelopment project. Brace