Customer Experience

Health conscious consumers are increasingly turning to supermarkets and local convenience stores to meet their day-to-day health needs. Tapping into this growing market is the pioneering new concept, SPAR Natural, which breaks new ground in the area of Health & Wellness, offering a holistic approach to customers seeking better healthcare. …

After a six month trial in four of its Western Cape stores, including the launch of their first plastic bag free store, Woolworths confirms that it will be rolling out its new low-cost, reusable bag to more stores across the country as well as announcing three more ‘plastic shopping bag …

This article was original written and published by Matt Smith via Walmart here. Over the past few months, a Walmart Neighborhood Market in Levittown, New York, has been quietly transforming. With artificial intelligence-enabled cameras, interactive displays and a massive data center, this store suggests a retail future that seems like science fiction. But …

Zambeef’s Kitwe Processing Plant to decentralise operations and further increase company’s efficiencies on the Copperbelt and neighbouring markets Zambeef Products’ new Kitwe Processing Plant is set to decentralise some of the food retailer’s operations and logistics from its base at Huntley Farm in Chisamba in a move to streamline operations, …

Tesco has removed an extensive selection of plastic wrapped fruit and veg products from two of its stores. The retailer’s latest move toward sustainable packaging will trial removing packaged fruit and veg wherever a loose alternative exists. A total of forty five packaged foods will be taken out of stores …

The Shoprite Group is set to change the face of retail in Zambia with the opening of the new world-class store in the Woodlands/Kabulonga area. The new-look Shoprite Kabulonga promises an unrivalled retail experience. In addition to the new look, customers are being offered the best quality products at the …

As more consumers embrace multichannel shopping, retailers are diversifying their investments online and offline to meet customers’ needs, according to the annual State of Retailing Online study released today by the National Retail Federation and Forrester. “Retailers are evolving with customers’ shopping behaviors by creating a seamless shopping experience online …

Nielsen has launched its 2019 Changing Consumer Prosperity Report which highlights how global consumers think and feel about their financial situation and reveals that when it comes to feeling prosperous, mindset matters more than income. Executive Director, Thought Leadership Nielsen Global Markets Ailsa Wingfield comments; “What we found is that …

Woolworths has joined hands with its supplier, Spier wine farm; the Sustainability Institute and its AgroEcology Academy to launch the Living Soils Community Learning Farm, in the Lynedoch valley of the Stellenbosch Winelands. The partners have agreed to a three-year pilot project that aims to establish a learning farm that …

Makro Strubens Valley in Gauteng became the sixth Massmart store to make use of renewable energy. The store has a 480 kilowatt (kWh) peak plant that consists of 1476 car park-mounted polycrystalline PV panels. The plant provides nearly half of the stores daily energy requirements and is estimated to provide …