Customer Experience

As regional mobile subscribers increasingly come to expect near real-time, personalised products, services and customer support, telecom operators will require a transformative digital Business Support System (BSS) that enables them to control the full breadth of their operations. Using a ‘best of suite’ approach will allow them to quickly, successfully …

The Shoprite Group is whole-heartedly committed to employment in Africa, as their staff complement of 147 268 attests. The Group is proud to be the largest employer, after government, in South Africa. In only one week, almost 120 new jobs were created by the opening of three supermarkets in South …

Trading profit up 15.8% to R641.5 million on a normalised basis Headline earnings per share up 11.6% on a normalised basis Diluted headline earnings per share up 13.1% on a normalised basis Turnover growth of 5.1% to R39.3 billion Internal inflation restricted to 3.6%, well below CPI food inflation of …

Can you remember back to the beginning of the internet, and also back to the beginning of online shopping? If you can, then you remember how limited your options were. You could get books at Amazon. You could sell some of your stuff on eBay, and bid against others when …

BassPro, Cinemark, JoAnn Fabric and Crafts, Movember, Papa John’s, Rakuten, Saks Fifth Avenue, Staples, SHOP.com and Tickets.com are among the first merchants to offer consumers new option to click to pay Today, American Express, Discover, Mastercard and Visa announced the arrival of faster, more secure online checkout based on the …

Checkers has signed up the millionth customer to its new Xtra Savings programme, just a week following its launch on Monday 14 October. The Checkers Xtra Savings card is helping consumers to make huge savings in tough economic times and discounts are clearly marked in store. Some of the incredible …

Positive online restaurant reviews and recommendations from customers can be highlighted with Premium listings on TripAdvisor to improve visibility and reputation. Restaurants gearing up for the end-of-year tourist season should ensure their social media listings and online reviews are optimised in order to boost their visibility and increase trade. Research …

The Online Retail in South Africa 2019 research study by World Wide Worx and Platinum Seed reports that online retail growth continues on a steep trajectory. In the forward to the report, Visa points out that South African digital commerce is growing at an impressive four times the rate of …

Toy retailer also set to open new store at Festival Plaza later this year and unveils the must-have toys this holiday season As part of its commitment to provide customers a better shopping experience, Toys “R” Us today announced that it has fully implemented its Scan & Go feature across …

The 2019 Nielsen South Africa Shopper Trends Report has found that ‘lowest prices’ are no longer the key driver of store choice in the country and that value for money, along with the shopping experience is what is driving South African shopper feet through the door. Shopper Trends is an …