Customer Experience

By Kabelo Ngwane, Head of Customer Success at Infobip Despite tough economic conditions, such as surging inflation and the rising cost of living that are forcing consumers to tighten their belts, South African retailers are preparing to cash in on the busiest day of the year for retail sales – …

As South African shoppers and retailers prepare for Black Friday and the festive season, cyber criminals are casting increasingly wider – and more sophisticated – nets. Gilchrist Mushwana, Director at BDO South Africa and Head of Cybersecurity Service Line, discusses phishing and what retailers must do to guard against this …

Clickatell’s latest Chat Commerce Trends Report found 86% of shoppers are interested in a personalized messaging experience  Clickatell (www.Clickatell.com), the Chat Commerce and business messaging leader, announced the results of its latest Chat Commerce Trends Report: Retail Edition, which reveals new findings about how today’s consumers prefer to communicate and make purchases …

Makro Alberton has revamped its newly transformed store to give customers a new and improved shopping experience with the latest technology. Officially launched in 2013, the store was established to service the communities of Alberton and the southern suburbs. As the energy crisis persists nationally – the retailer will also …

Pick n Pay has unveiled its new flagship store in Cape Town. The Waterstone store in Somerset West will be the model for what customers can come to expect at all revamped Pick n Pay stores in the future. This follows the announcement earlier this year that Pick n Pay …

In the age of big data, the Shoprite Group is at the forefront of innovating with artificial intelligence (AI). As one of the world’s leanest and most advanced retailers here are three leading innovations which have had a marked impact on the Group’s operations as it continues to create the …

With seven low calorie/low kilojoule carbonated cold drinks in its stable, The Coca-Cola Company (TCCC), continues to offer consumers choice despite recent changes to its product portfolio. Two years ago, TCCC announced that it would retire select products in various markets around the world as part of a global portfolio …

By Peter Ludi, Business Development Director at redPanda Software Improving time to value (TTV), the length of time it takes a new customer to realise and extract value from a product or service, has to be a major priority for savvy retailers. Working with an experienced partner can enable the …

Shoprite’s mobile application, with the Money Market Account functionality at its core, is the winner of Most Innovative Solution and App of the Year at this year’s MTN Business App of the Year Awards. The app supports Shoprite’s Money Market Account, a fully-fledged, transactional bank account – the first by a SA retailer – …

Partnership to provide unparalleled, frictionless customer experience to MEA customers. During GITEX Global 2022 this week Uniphore, the leader in Conversational AI and Automation, announced a strategic partnership with Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, to bring its integrated Conversational AI and …