Customer Experience

Zambeef’s Kitwe Processing Plant to decentralise operations and further increase company’s efficiencies on the Copperbelt and neighbouring markets Zambeef Products’ new Kitwe Processing Plant is set to decentralise some of the food retailer’s operations and logistics from its base at Huntley Farm in Chisamba in a move to streamline operations, …

Tesco has removed an extensive selection of plastic wrapped fruit and veg products from two of its stores. The retailer’s latest move toward sustainable packaging will trial removing packaged fruit and veg wherever a loose alternative exists. A total of forty five packaged foods will be taken out of stores …

The Shoprite Group is set to change the face of retail in Zambia with the opening of the new world-class store in the Woodlands/Kabulonga area. The new-look Shoprite Kabulonga promises an unrivalled retail experience. In addition to the new look, customers are being offered the best quality products at the …

As more consumers embrace multichannel shopping, retailers are diversifying their investments online and offline to meet customers’ needs, according to the annual State of Retailing Online study released today by the National Retail Federation and Forrester. “Retailers are evolving with customers’ shopping behaviors by creating a seamless shopping experience online …

Nielsen has launched its 2019 Changing Consumer Prosperity Report which highlights how global consumers think and feel about their financial situation and reveals that when it comes to feeling prosperous, mindset matters more than income. Executive Director, Thought Leadership Nielsen Global Markets Ailsa Wingfield comments; “What we found is that …

Woolworths has joined hands with its supplier, Spier wine farm; the Sustainability Institute and its AgroEcology Academy to launch the Living Soils Community Learning Farm, in the Lynedoch valley of the Stellenbosch Winelands. The partners have agreed to a three-year pilot project that aims to establish a learning farm that …

Makro Strubens Valley in Gauteng became the sixth Massmart store to make use of renewable energy. The store has a 480 kilowatt (kWh) peak plant that consists of 1476 car park-mounted polycrystalline PV panels. The plant provides nearly half of the stores daily energy requirements and is estimated to provide …

Diebold Nixdorf, a global leader in driving connected commerce, is enabling fashion retailer Triumph to enhance consumer-centric, relevant experiences with a comprehensive solution of software, services and point-of-sale (POS) technology that provides consumers a consistent shopping experience across sales channels while reducing IT complexity. Triumph, a leading, global lingerie and …

eCommerce in Africa is booming but that doesn’t leave out any struggles which include uncertainty around receiving orders satisfactorily. There are currently 65.4 million eCommerce users in Africa and the Middle East, with an additional 20 million users expected to be shopping online by 2021. When it comes to eCommerce …

Kenya’s second largest telco Airtel, Equity bank and pay TV service provider DSTV have emerged to be among major brands offering their customers remarkable services and satisfaction. In a recent integrated customer experience company mSurvey has revealed the results for the year 2018 in their quarterly Customer Loyalty Benchmark Report. …