Customer Experience

Akhona Qengqe to Become KFC Africa’s New General Manager

KFC Africa proudly appoints first black female GM  KFC (www.global.KFC.com) today announced the appointment of its very first black female General Manager for Africa – Akhona Qengqe – who will step into this role on 01 April 2023. She will replace outgoing GM – Dhruv Kaul, who is moving into …

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SPAR Zimbabwe Invests in Retail Experience Transformation

In an ongoing programme of retail experience transformation, SPAR Zimbabwe invested in another of their core stores. The renovation was completed in just four weeks and has increased the area dedicated to fresh and frozen foods as well as the food service offer. The SPAR Supermarket which reopened on 22 …

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SpendTrend23 Report by Visa and Discovery Bank Points to Price Inflation Driving Grocery Spend and Loadshedding Influencing Takeout Meal Consumption

In a landmark collaborative initiative, Visa and Discovery Bank today announced their Spendtrend23 report, which is aimed at identifying and understanding shifts in consumer spending behaviour during and after the COVID-19 pandemic. Highlights include: South Africans’ spending via credit card has bounced back and is more than 20% higher than …

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Konga Partners Verve to Delight Customers with Free Shopping Vouchers

Konga, Nigeria’s leading composite e-commerce platform has partnered with Verve International to reward customers with free shopping vouchers. Tagged Season of Rewards, the campaign, which kicked off on March 1, 2023 will see shoppers receive free vouchers when they shop on Konga.com with their Verve cards. The partnership underpins the …

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Pick N Pay Taps into ‘Show-Webrooming’ Influence to Grow its Omnichannel Offering

“The future of retail is the ability to create a seamless shopping experience across online and offline” As online shopping continues to grow in the country, customers are spoilt for choice on how and where they shop. Trends show that many South Africans are increasingly choosing to shop both in-store …

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Switching On | The Role of Retail in Loadshedding

Admittedly seeing another loadshedding article can mean lights out for many – turn the page – next, as the hum of generators trigger a fragile sense of ‘normality’ when all we want is power plays, not dark delays. Despite the severity of the current status quo, humour typically prevails– “imagine …

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Power Crisis Creates a Globally Unpreceded Environment for SA Retail Sector

Smaller manufacturers may benefit due to agility & smaller overheads to fill local supply gaps Staples come out tops as consumers seek long-lasting product offerings 40% fewer shopping trips per month compared to two years ago COVID-19 trends of homebound economy and fewer trips to stores continue OVERVIEW – The …

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Retailers Must Accommodate the 86% of Consumers Who Still Use Cash

With recent research showing that only 14% of South African consumers are ready to go completely cashless, retailers should be looking at ways to accommodate their customers’ preferred way to pay, while also reducing their operating costs. Leading retailers are looking towards automating the handling and management of cash, so that they …

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Uber Selects Oracle Cloud Infrastructure

Oracle and Uber Technologies, Inc., has announced a seven-year strategic cloud partnership to accelerate Uber’s innovation, help deliver new products to market, and drive increased profitability. As Uber continues to grow and enter new markets, it is increasingly important for the business to focus resources on its core strengths and …

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How Click & Collect Can Help Stores Achieve Greater Footfall

The increased flow of shoppers to in-store pickup points is breathing new life into traditional brick-and-mortar businesses. The numbers don’t lie  It doesn’t seem that long ago that customers saw online and in-store as two separate shopping experiences. You were either in the online camp or a brick-and-mortar die-hard, and …

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