What Generative AI means for Retail – Accenture

By Sheetal Patel, Retail lead and Junaid Kleinschmidt, Digital Marketing Strategy and Intelligence lead for Accenture, Africa In the span of a year, the landscape of artificial intelligence has undergone a remarkable transformation. Until late 2022, few people outside of cutting-edge artificial intelligence had heard of Large Language Models (LLMs) or Generative AI. Now, it’s

Vivo Energy Mauritius Announces New Managing Director

The Board of Directors of Vivo Energy Mauritius Limited (“the Company”) hereby announces, pending the fulfillment of requisite formalities, the appointment of Mr. Fouad Khfifi as the Managing Director of Vivo Energy Mauritius Ltd, effective from the 1st of September 2023. Mr. Khfifi will assume this pivotal role, succeeding the incumbent Managing Director, Mr. Matthias

SPAR Community Clean-Ups Tackling the Waste Issue

With waste being increasingly recognised as a serious issue in many cities around the world, SPAR volunteers roll up their sleeves and undertake community clean-ups. Not properly disposed or recycled waste pose a great threat to the environment, animals and humans, with decomposing waste impacting both the soil and animal habitats. Furthermore, significant volumes of

High Investment in Self-Checkout, as Demand Grows Beyond grocery

More than a quarter of global self-checkout shipments went to non-grocery stores as the technology penetrates new segments Wider range of retailers adopting self-checkout 2022 was the second highest year for self-checkout shipments globally, according to Global EPOS and Self-Checkout 2023, the latest report from strategic research and consulting firm RBR. More than 193,000 units

Adyen and Shopify Partner to Power New Payment Capabilities For Enterprise Merchants

As a preferred enterprise payments partner for Shopify, Adyen will provide large-scale customers the agility to succeed in the fast-moving ecommerce industry Adyen, the global financial technology platform of choice for leading businesses, announces a new global partnership with Shopify, a provider of essential internet infrastructure for commerce, to strengthen ecommerce capabilities, simplify the customer

SPAR Saves 3.5 Million Meals with TooGoodToGo

SPAR’s partnership with social impact company Too Good To Go, has saved 3.5 million meals from going to waste in 14 countries. Since the launch of the international partnership in 2020, over 3,000 SPAR stores have actively been curbing food waste with the innovative digital solution across 14 SPAR countries. This has supported Too Good

RBR: Global E-Commerce Card Purchases Rocket to Record $8.1 Trillion

E-commerce card purchases continue to gain momentum as pandemic-driven habits remain popular and e-commerce card payments have become increasingly convenient, secure and widely available Online payments account for a fifth of payment card spending  RBR’s study, Global Payment Cards Data and Forecasts to 2027, reveals that $8.1 trillion was spent using payment cards in 2021,

NCR Named Number One POS Software Vendor Worldwide

NCR Corporation (NYSE: NCR), a leading enterprise technology provider, has been recognized as the number one global point of sale (POS) software vendor in research and consulting firm RBR’s Global POS Software 2022 report. NCR had the highest share of global POS software installations – 15% – ranking first for retailers and restaurant operators. NCR was

Retailers’ Demand for Cash Automation Solutions Surges

Despite the impact of COVID-19 on supply chains and cash usage, investment by retailers in devices that count, verify and store banknotes is increasing worldwide Efficiency of cash management is key for retail and hospitality operators RBR’s brand new study, Retail Cash Automation 2023, reveals that the number of cash automation devices installed at retailers

ACI Worldwide Launches ACI Instant Pay for Merchants – In-Store, Online, and Mobile Real-Time Payments

ACI Instant Pay provides access to lower-cost payments, instant liquidity, reduced risk of fraud and enhanced shopper experience ACI Worldwide (NASDAQ: ACIW), a global leader in mission-critical, real-time payments software, today announced the launch of ACI Instant Pay, a new real-time payments solution that enables merchants in the U.S. to accept online, mobile and in-store payments instantly. The expansion of ACI’s

Ingenico Announces Strategic Partnership with Klarna to Enable its Alternative Payment Solutions at Retailers Using PPaaS

Ingenico, a global leader in payments acceptance solutions, and Klarna, the global leader in the generational shift away from credit cards, today announced a global strategic partnership that will facilitate the roll out of Klarna’s flexible payment options at the point of sale using PPaaS, Ingenico’s innovative, cloud Payments Platform as a Service. In-store shopping

Understanding the Future of Retail in a Data-Driven World

Retail success in a highly interconnected, data-driven world requires a balance of multiple dimensions, including providing value to customers at the right time and in the right place, while also reducing friction, and increasing engagement. This is according to some of the findings in the ‘Future of retail’ e-book that contains insights from retail and

Clickatell Predicts Mobile Messaging to be the Next Big Channel for Digital Commerce in 2023

Clickatell conducted research on customer service trends and preferences for travel and retail and identified that brands that personalize both their digital and in-person commerce experiences can generate more meaningful and lasting customer relationships. In 2023, mobile messaging will emerge as the ideal channel to create these holistic commerce experiences for consumers as well as

Clickatell Research Finds Opportunity for Retailers to Drive Commerce Experience via Mobile Messaging

Clickatell’s latest Chat Commerce Trends Report found 86% of shoppers are interested in a personalized messaging experience  Clickatell (www.Clickatell.com), the Chat Commerce and business messaging leader, announced the results of its latest Chat Commerce Trends Report: Retail Edition, which reveals new findings about how today’s consumers prefer to communicate and make purchases with retail companies through mobile

ACI Smart Engage Wins Juniper Future Digital Awards for Retail Innovation

Unique mobile engagement platform recognized by Juniper Research as trend towards “anytime, anywhere” shopping gathers pace ACI Worldwide (NASDAQ: ACIW), a global leader in mission-critical, real-time payments software, has been honored by Juniper Research in Future Digital Awards 2022 Fintech & Payments, which recognizes innovation in payments, retail and fraud prevention. ACI Smart Engage received the highest accolade — a Platinum Award — in

eCommerce Losses to Online Payment Fraud to Exceed $48 Billion Globally in 2023, as Fraud Incursions Evolve

16% Growth in eCommerce Fraud Losses in Just 12 Months A new study from Juniper Research has found that the total cost of eCommerce fraud to merchants will exceed $48 billion globally in 2023, from just over $41 billion in 2022. It predicted that this growth will be accelerated by the increasing use of alternative

NCR Wins 2022 Partnership of the Year at Retail Systems Awards

NCR’s Retail team was recognized at the 2022 Retail Systems Awards for Partnership of the Year for its relationship with Iceland. Iceland Foods is one of the fastest growing and most innovative retailers in the UK. These awards are sponsored by Retail Systems, a website for senior-level technology and business decision-makers in retail and e-commerce.

RBR | Retailers Ramp up Mobile Self-Scanning

46,000 stores across the world allow customers to scan items as they shop, a figure forecast to grow by over three times during the next five years 10,000 additional stores offered mobile self-scanning during 2021 Customers can use mobile self-scanning at more than 46,000 stores across the world, according to Mobile Self-Scanning and Checkout-Free 2022,

Accepting Digital Currency is Increasingly Key to Growing Customer Confidence and Engagement According to Deloitte Merchant Survey

The Merchants Getting Ready for Crypto: Merchant Adoption of Digital Currency Payments Survey reflects current projections, priorities and challenges around cryptocurrency payments, according to top U.S. merchants. As consumers progressively purchase a wider spectrum of goods and services via digital currencies, U.S. merchants are reflecting a greater optimism, prioritization and implementation of alternate payments to

Spar Reports Growth of 3.3% as Global Retail Sales Reach €41.2 Billion

SPAR International announces plans to launch brand in Latin America SPAR, the world’s largest food retail voluntary chain, has seen annual retail sales break the €40 billion mark for the first time, today reporting global sales revenue of €41.2 billion for the year ending December 31st, 2021. The figures represent a 3.3% year-on-year increase in global sales revenue

Chatbots are Specialising – Here’s What You Need to Know

Chatbots as we know them are evolving. The generic bot found on many websites isn’t fit for many of the purposes it’s been deployed for. But now, chatbots are specialising to better meet the variety of roles they can fill – if correctly programmed. We’re seeing three different types of bots. The first is an

SPAR Saudi Arabia Continues to Invest in Modern Supermarkets

SPAR Saudi Arabia in January 2022 opened two more modern SPAR Supermarkets within one week, as part of their ongoing investment in retail. The new stores are located in the capital city Riyadh. 90 SPAR colleagues manage the two stores, increasing career opportunities within SPAR Saudi Arabia for those interested in retail. The modern supermarket

Plugging into BI = Smarter, Faster More Cognitive Retailing

Global retail specialist Smollan, representing some of the world’s most loved FMCG and commerce brands, explores the benefits that business intelligence brings to the retail industry and how innovation and operational efficiency can be key drivers for growth in this space. Data governance, connected cloud, collaborative BI, self-service interfaces, humanizing data, storytelling, AI, chatbots, DQM

Diebold Nixdorf Launches Cloud-Native Retail Software Platform

Diebold Nixdorf  is excited to announce the launch of Vynamic® Retail Platform, a cloud-native software solution enabling the future of retail. The modular platform offers retailers the functionality and flexibility they need to succeed in today’s environment of rapidly shifting customer needs. Vynamic Retail Platform connects all components of the retail operation, including customer journeys, stores

Celebrating our Global SPAR Team Members

At SPAR, our people are a significant success factor of our business. In a highly competitive environment, it is our talented and dedicated people who make a difference in their communities. The Food Marketing Institute (FMI) has proclaimed February 22 Supermarket Employee Day – a time to recognise food industry employees at every level for

NCR Named World’s Largest Restaurant POS Software Provider According to RBR

NCR also has the largest share of POS software installations in restaurants globally, accounting for 25% of software installations, four points greater than the nearest competitor1. “NCR is the restaurant software provider of choice, and the only one with the global reach and scale to provide everything restaurants need to run their operations from end

5 Fraud Solutions Every Financial Institution Should Have In Place

The growth in digital banking and e-commerce, spurred on by the COVID-19 pandemic, provides fertile ground for fraudsters and money launderers to commit crimes anonymously. Fraud and Cybercrimes thought leader, Clive Gungudoo, MoData’s Director of Financial Crimes and Risk Management, highlights five essential controls organisations need to put in place to protect their digital customer

NCR and Google Cloud Grow Partnership to Boost Cloud-Driven Transformation in Retail

As retailers across the globe are navigating the ripple effects of COVID-19, labor shortage, supply chain difficulties and consumers’ rising expectations, NCR Corporation (NYSE: NCR) and Google Cloud partner to help them to turn these challenges into opportunities. With the expansion of their strategic partnership, NCR and Google Cloud are bringing additional platform and cloud

Smollan Acquires Argility Technology Group

The Argility Technology Group (ATG) has announced an exciting business development as it becomes part of global enterprise – the Smollan Group – an intelligent commerce solutions business, driving sustainable growth and operational excellence. Smollan has acquired ATG from Capital Eye Investments – a private equity and venture capital company that invests in technology driven

Look out for these Software Development Trends in 2022

Imagine going back thirty years and making predictions about the future. Video calls on hand-held computers that are way more advanced than the computers that sent the Apollo ships to the moon, the ability to work and have meetings with colleagues from anywhere in the world, even from a beach, smart fridges that tell you

Clickatell’s 2022 Prediction: Brands Will Prioritize Chat Commerce to Improve the Consumer Experience, Becoming a Multi-Billion Dollar Market

Convergence of fast-growing CPaaS, CCaaS, and Digital Commerce sectors drives adoption of Chat Commerce Clickatell, a leader in mobile communications and Chat Commerce, collaborated with senior executives across the CPaaS, CCaaS, and Digital Commerce industries to predict the stand-out trends for 2022. The responses point to the consolidation of all three sectors into a single

Starbucks EMEA Transforms Technology Management and Maximizes Customer Satisfaction with NCR Partnership

For Starbucks Europe, Middle East and Africa (EMEA), maximizing customer satisfaction and keeping all aspects of a Starbucks café running smoothly is the top priority. Starbucks EMEA, with stores in 43 markets across the region, needed to streamline management of its technology and increase visibility into store operations. NCR Corporation (NYSE: NCR), a leading enterprise technology provider,

SPAR South Africa’s Grocery and Liquor Wholesale Turnover for Financial Year Ending September 30 ZAR69.76 Billion

SPAR expressed its deepest gratitude to its people, the SPAR retailers and their communities, who pulled together and worked tirelessly to protect, clean, restock and rebuild stores, bringing hope to their communities at a time when there were serious concerns around safety and food security. The business has seen changing consumer behaviour over the past

SPAR International Launches SPAR N°1 Value Own Brand Range

SPAR International launches a new own brand range across European markets under the label SPAR N°1 Value. This range will provide shoppers with an even wider choice of quality, everyday essentials at great prices. The SPAR N°1 Value range will initially be made available throughout markets in which SPAR operates across Europe, with a view

Clickatell Announces Chat Commerce Platform with New Payment Capabilities

Brands can now deliver immediate value to consumers through chat Clickatell (https://bit.ly/3vcSvd7), a leader in mobile communications and chat commerce, has announced it will unveil new payment capabilities via its Chat Commerce Platform at Money 20/20 Las Vegas, Oct. 24-27. Clickatell helps businesses easily deploy payments in chat channels with low to no execution risk

SPAR Internationally Supports Independent Retailers Elevate Customers’ Coffee Experience

On World Coffee Day, SPAR shared some of the diverse coffee solutions implemented in SPAR stores around the globe. SPAR recognises that customers not only expect to access quality coffee while on-the-go but also want a lot of choices. SPAR International has two instore coffee solutions covering bean-to-cup and barista offering, building our retailers’ coffee

The Coca-Cola Company Unveils New Global Brand Platform for Coca-Cola Trademark

The platform refreshes the brand’s trademark promise – to unite and uplift people every day – with renewed relevance for the world we live in today Brand Introduces Real Magic, its first new global platform since 2016 and reveals the “Hug,” a new perspective on the iconic Coca-Cola (www.Coca-ColaCompany.com) logo; brand launches “One Coke Away

Clickatell and Visa’s Cybersource Deliver “Chat 2 Pay” Contactless Checkout in Store and in Chat to Businesses Worldwide

New partnership accelerates the move towards contactless digital engagements for ecommerce Clickatell, a leader in mobile communications and chat commerce, and Visa’s global payment and fraud management platform, Cybersource, have announced a partnership to make it easier for businesses to deliver chat commerce and contact-free checkouts with Clickatell’s newly announced Chat 2 Pay solution. Chat

SPAR Better Together Philosophy Still Growing the Brand Almost 90 Years On

SPAR found its roots in the Netherlands in 1932, when a group of small and independent retailers came together to work and better serve their communities. Since then, SPAR has become a community favourite across the globe and now operates in 48 countries and across four continents. The SPAR ethos of partnership and collaboration provides

Smollan | Shifting Patterns & Switched on Retail

Consumer purchasing patterns have become far more complicated over the past 18 months with a plethora of devices and more points of sale as retailers constantly rework strategies that have changed with shoppers needs and desires. Finding the balance between physical store visits and on-line shopping, keeping up to speed with the latest trends, and

Travel and Ticketing Sectors Drive Growth of Global eCommerce Transactions by 15 Percent in First Half of 2021, ACI Worldwide

Travel and Ticketing Sectors show strong signs of recovery with 122 percent rise in transactions in Q2 2021 Payment methods such as BNPL, mobile in-app payments, eWallets and social media purchases and delivery channel BOPIS continue to grow in popularity Fraud attacks on new channels like Mobile and BOPIS are on the rise, report warns

PayU Invests in Blockchain-based Payments with CELO and Launches New Stablecoin Option to 450,000 Merchants

One of the largest online payment service providers for emerging markets, PayU, has purchased CELO, and will also offer Celo stablecoins as a payment option for merchants, powered by First DAG PayU, the payments and fintech business of Prosus, has announced its collaboration with Celo, the mobile-first, open-source blockchain ecosystem focused on making DeFi accessible

Stanchion Fast-tracks Banzpay’s Digital Payments Initiatives

Banzpay partners with Stanchion to deliver innovative payments solutions to its clients across New Zealand and the Pacific Islands. Banzpay, a New Zealand-based fintech services provider of payments and banking solutions to financial institutions across New Zealand and the Pacific Islands, has partnered with Stanchion Payment Solutions, global specialists in payment solutions and integrations, to

Stanchion Launches Comprehensive New Payment Switch Solution SwitchCare

Stanchion Payment Solutions, a global specialist in payment solutions and integration, has launched SwitchCare, an innovative and comprehensive offering that ensures the optimal management of Payment Switch environments. The service is aimed at payment processing companies that have transaction switching platforms at the heart of their operational infrastructures. Using best-of-breed tools and drawing off Stanchion’s

Starbucks to Offer Reusable Cup-Share Program in All Europe, Middle East and Africa Stores By 2025

EMEA region to introduce projects in U.K., France, and Germany over the coming months; to be expanded across 43 countries by 2025 The Cup-Share initiative is part of the company’s ongoing approach to encourage customers to use reusables which includes a paper cup surcharge, reusables discount and in store ceramic offerings in the majority of

bp Extends its Partnership with Diebold Nixdorf to Support its Retail Sites and Payment Technology Globally

Diebold Nixdorf, a global leader in driving connected commerce for the retail and banking industries, has expanded its strategic partnership with bp to provide an integrated solution comprised of hardware, software and managed services. bp extended its multi-year, managed services agreement with Diebold Nixdorf and will leverage DN AllConnect ServicesSM globally to drive its transformation journey as it

SPAR International Reports Global Growth of 7.4% and Retail Sales of €39.8 Billion for 2020

SPAR countries across Western Europe most significant engine for growth in 2020, delivering 12% growth to reach €25.48 billion in retail turnover The SPAR response to the COVID-19 pandemic shows “the collective strength of the SPAR organisation and the critical role of independent retailing in societies and communities across the globe” – Tobias Wasmuht, CEO

SPAR UAE Launches New SPAR Express Store in Abu Dhabi

SPAR UAE has launched a new SPAR Express store in a high footfall area of Abu Dhabi. The newest store is near the city’s Investment Authority Office, surrounded by high-rise apartments and office blocks. Convenience solutions The store offers convenience solutions for on the go as well as top-up daily shopping options. The instore bakery

Mastercard New Payments Index: Consumer Appetite for Digital Payments Takes Off

93% of consumers are considering emerging payments such as biometrics, digital currencies, and QR code, in addition to contactless, according to the Mastercard New Payments Index  Now, nearly 90% of in-person transactions globally take place at a contactless-enabled merchant  As the world went into pandemic lockdown in 2020, consumers shifted their spending habits to embrace

1st Commonwealth Women’s Entrepreneurship Summit to Be Held 19 – 20 May in Countdown to Commonwealth Heads of Government Meeting

The inaugural Commonwealth Women’s Entrepreneurship Summit is the first global event to focus on women in emerging tech sectors.  Taking place from the 19th to 20th May 2021, it is a 2 day online conference focusing on women’s entrepreneurship featuring 50 speakers, 20 talks and 12 panel sessions. Targeting policy-makers, entrepreneurs, government agencies, entrepreneurship support