GMG, a global well-being and retail conglomerate, announced a 10-year strategic retail partnership with Frasers Group, to bring leading sports retailer, Sports Direct, to the region. This partnership is a bold stride in GMG’s strategic vision to be the number one sports player across all markets it operates in, and bring inspiration and innovation through
Enabling retailers to energize their operations and in-store engagement, Oracle today unveiled the latest version of Xstore Point of Service. The cloud application has been redesigned on a new architecture and features an intuitive user interface and workflows that fuel efficiency and support connected retail journeys for retailers of all sizes. With it, associates can
Smollan, a leading global retail specialist representing some of the world’s loved brands, has officially entered into a Capital and Business Alliance Agreement with Impact HD Inc. a prominent Japanese company specializing in sales promotion and data marketing. The alliance aims to leverage the strengths of both companies to create enhanced value and develop innovative
bp Southern Africa (bpSA) notches up one hundred years of fueling South Africa this month, on 9 May 2024 to be precise, and will use the milestone to refresh and re-energise for the next century and beyond. A programme of centenary events is planned over the coming months to thank employees, partners, dealers and stakeholders
A new report from Accenture reveals that 95% of South African leaders (vs 83% globally) think that eCommerce is growing faster than they can adapt, and are finding it costly to be where customers are. This shared feeling of falling behind affirms how difficult it is to keep up with the pace of change. Additionally,
Over the course of the past three decades, the composition of the top global retailers has seen significant churn, with few managing to maintain a lead position. Established players have been usurped by creative newcomers that have prioritised innovation, staying ahead of the curve in terms of technological advancements and changing consumer preferences. A new
By Henry Myburgh, strategic key account manager at Vertiv Africa In the dynamic and ever-changing retail landscape, ongoing transformation is a strategic necessity to cater to the primary reality that ‘the customer is king’ – retailers must be adaptive to change in order to meet new customer demands. The intricate interplay of consumer behaviours, driven
By Peter Ludi, Business Development Executive at redPanda Software Perhaps the single most effective thing retailers can do in 2024 and beyond is to acknowledge that aspirations and consultative conversations have overtaken reality. If a retailer wishes to take advantage of the latest and greatest trends for this year and next, it would do well
By Sheetal Patel, Retail lead and Junaid Kleinschmidt, Digital Marketing Strategy and Intelligence lead for Accenture, Africa In the span of a year, the landscape of artificial intelligence has undergone a remarkable transformation. Until late 2022, few people outside of cutting-edge artificial intelligence had heard of Large Language Models (LLMs) or Generative AI. Now, it’s
The Board of Directors of Vivo Energy Mauritius Limited (“the Company”) hereby announces, pending the fulfillment of requisite formalities, the appointment of Mr. Fouad Khfifi as the Managing Director of Vivo Energy Mauritius Ltd, effective from the 1st of September 2023. Mr. Khfifi will assume this pivotal role, succeeding the incumbent Managing Director, Mr. Matthias
With waste being increasingly recognised as a serious issue in many cities around the world, SPAR volunteers roll up their sleeves and undertake community clean-ups. Not properly disposed or recycled waste pose a great threat to the environment, animals and humans, with decomposing waste impacting both the soil and animal habitats. Furthermore, significant volumes of
More than a quarter of global self-checkout shipments went to non-grocery stores as the technology penetrates new segments Wider range of retailers adopting self-checkout 2022 was the second highest year for self-checkout shipments globally, according to Global EPOS and Self-Checkout 2023, the latest report from strategic research and consulting firm RBR. More than 193,000 units
As a preferred enterprise payments partner for Shopify, Adyen will provide large-scale customers the agility to succeed in the fast-moving ecommerce industry Adyen, the global financial technology platform of choice for leading businesses, announces a new global partnership with Shopify, a provider of essential internet infrastructure for commerce, to strengthen ecommerce capabilities, simplify the customer
SPAR’s partnership with social impact company Too Good To Go, has saved 3.5 million meals from going to waste in 14 countries. Since the launch of the international partnership in 2020, over 3,000 SPAR stores have actively been curbing food waste with the innovative digital solution across 14 SPAR countries. This has supported Too Good
E-commerce card purchases continue to gain momentum as pandemic-driven habits remain popular and e-commerce card payments have become increasingly convenient, secure and widely available Online payments account for a fifth of payment card spending RBR’s study, Global Payment Cards Data and Forecasts to 2027, reveals that $8.1 trillion was spent using payment cards in 2021,
NCR Corporation (NYSE: NCR), a leading enterprise technology provider, has been recognized as the number one global point of sale (POS) software vendor in research and consulting firm RBR’s Global POS Software 2022 report. NCR had the highest share of global POS software installations – 15% – ranking first for retailers and restaurant operators. NCR was
Despite the impact of COVID-19 on supply chains and cash usage, investment by retailers in devices that count, verify and store banknotes is increasing worldwide Efficiency of cash management is key for retail and hospitality operators RBR’s brand new study, Retail Cash Automation 2023, reveals that the number of cash automation devices installed at retailers
ACI Instant Pay provides access to lower-cost payments, instant liquidity, reduced risk of fraud and enhanced shopper experience ACI Worldwide (NASDAQ: ACIW), a global leader in mission-critical, real-time payments software, today announced the launch of ACI Instant Pay, a new real-time payments solution that enables merchants in the U.S. to accept online, mobile and in-store payments instantly. The expansion of ACI’s
Ingenico, a global leader in payments acceptance solutions, and Klarna, the global leader in the generational shift away from credit cards, today announced a global strategic partnership that will facilitate the roll out of Klarna’s flexible payment options at the point of sale using PPaaS, Ingenico’s innovative, cloud Payments Platform as a Service. In-store shopping
Retail success in a highly interconnected, data-driven world requires a balance of multiple dimensions, including providing value to customers at the right time and in the right place, while also reducing friction, and increasing engagement. This is according to some of the findings in the ‘Future of retail’ e-book that contains insights from retail and
Clickatell conducted research on customer service trends and preferences for travel and retail and identified that brands that personalize both their digital and in-person commerce experiences can generate more meaningful and lasting customer relationships. In 2023, mobile messaging will emerge as the ideal channel to create these holistic commerce experiences for consumers as well as
Clickatell’s latest Chat Commerce Trends Report found 86% of shoppers are interested in a personalized messaging experience Clickatell (www.Clickatell.com), the Chat Commerce and business messaging leader, announced the results of its latest Chat Commerce Trends Report: Retail Edition, which reveals new findings about how today’s consumers prefer to communicate and make purchases with retail companies through mobile
Unique mobile engagement platform recognized by Juniper Research as trend towards “anytime, anywhere” shopping gathers pace ACI Worldwide (NASDAQ: ACIW), a global leader in mission-critical, real-time payments software, has been honored by Juniper Research in Future Digital Awards 2022 Fintech & Payments, which recognizes innovation in payments, retail and fraud prevention. ACI Smart Engage received the highest accolade — a Platinum Award — in
16% Growth in eCommerce Fraud Losses in Just 12 Months A new study from Juniper Research has found that the total cost of eCommerce fraud to merchants will exceed $48 billion globally in 2023, from just over $41 billion in 2022. It predicted that this growth will be accelerated by the increasing use of alternative
NCR’s Retail team was recognized at the 2022 Retail Systems Awards for Partnership of the Year for its relationship with Iceland. Iceland Foods is one of the fastest growing and most innovative retailers in the UK. These awards are sponsored by Retail Systems, a website for senior-level technology and business decision-makers in retail and e-commerce.
46,000 stores across the world allow customers to scan items as they shop, a figure forecast to grow by over three times during the next five years 10,000 additional stores offered mobile self-scanning during 2021 Customers can use mobile self-scanning at more than 46,000 stores across the world, according to Mobile Self-Scanning and Checkout-Free 2022,
The Merchants Getting Ready for Crypto: Merchant Adoption of Digital Currency Payments Survey reflects current projections, priorities and challenges around cryptocurrency payments, according to top U.S. merchants. As consumers progressively purchase a wider spectrum of goods and services via digital currencies, U.S. merchants are reflecting a greater optimism, prioritization and implementation of alternate payments to
SPAR International announces plans to launch brand in Latin America SPAR, the world’s largest food retail voluntary chain, has seen annual retail sales break the €40 billion mark for the first time, today reporting global sales revenue of €41.2 billion for the year ending December 31st, 2021. The figures represent a 3.3% year-on-year increase in global sales revenue
Chatbots as we know them are evolving. The generic bot found on many websites isn’t fit for many of the purposes it’s been deployed for. But now, chatbots are specialising to better meet the variety of roles they can fill – if correctly programmed. We’re seeing three different types of bots. The first is an
SPAR Saudi Arabia in January 2022 opened two more modern SPAR Supermarkets within one week, as part of their ongoing investment in retail. The new stores are located in the capital city Riyadh. 90 SPAR colleagues manage the two stores, increasing career opportunities within SPAR Saudi Arabia for those interested in retail. The modern supermarket
Global retail specialist Smollan, representing some of the world’s most loved FMCG and commerce brands, explores the benefits that business intelligence brings to the retail industry and how innovation and operational efficiency can be key drivers for growth in this space. Data governance, connected cloud, collaborative BI, self-service interfaces, humanizing data, storytelling, AI, chatbots, DQM
Diebold Nixdorf is excited to announce the launch of Vynamic® Retail Platform, a cloud-native software solution enabling the future of retail. The modular platform offers retailers the functionality and flexibility they need to succeed in today’s environment of rapidly shifting customer needs. Vynamic Retail Platform connects all components of the retail operation, including customer journeys, stores
At SPAR, our people are a significant success factor of our business. In a highly competitive environment, it is our talented and dedicated people who make a difference in their communities. The Food Marketing Institute (FMI) has proclaimed February 22 Supermarket Employee Day – a time to recognise food industry employees at every level for
NCR also has the largest share of POS software installations in restaurants globally, accounting for 25% of software installations, four points greater than the nearest competitor1. “NCR is the restaurant software provider of choice, and the only one with the global reach and scale to provide everything restaurants need to run their operations from end
The growth in digital banking and e-commerce, spurred on by the COVID-19 pandemic, provides fertile ground for fraudsters and money launderers to commit crimes anonymously. Fraud and Cybercrimes thought leader, Clive Gungudoo, MoData’s Director of Financial Crimes and Risk Management, highlights five essential controls organisations need to put in place to protect their digital customer
As retailers across the globe are navigating the ripple effects of COVID-19, labor shortage, supply chain difficulties and consumers’ rising expectations, NCR Corporation (NYSE: NCR) and Google Cloud partner to help them to turn these challenges into opportunities. With the expansion of their strategic partnership, NCR and Google Cloud are bringing additional platform and cloud
The Argility Technology Group (ATG) has announced an exciting business development as it becomes part of global enterprise – the Smollan Group – an intelligent commerce solutions business, driving sustainable growth and operational excellence. Smollan has acquired ATG from Capital Eye Investments – a private equity and venture capital company that invests in technology driven
Imagine going back thirty years and making predictions about the future. Video calls on hand-held computers that are way more advanced than the computers that sent the Apollo ships to the moon, the ability to work and have meetings with colleagues from anywhere in the world, even from a beach, smart fridges that tell you
Convergence of fast-growing CPaaS, CCaaS, and Digital Commerce sectors drives adoption of Chat Commerce Clickatell, a leader in mobile communications and Chat Commerce, collaborated with senior executives across the CPaaS, CCaaS, and Digital Commerce industries to predict the stand-out trends for 2022. The responses point to the consolidation of all three sectors into a single
For Starbucks Europe, Middle East and Africa (EMEA), maximizing customer satisfaction and keeping all aspects of a Starbucks café running smoothly is the top priority. Starbucks EMEA, with stores in 43 markets across the region, needed to streamline management of its technology and increase visibility into store operations. NCR Corporation (NYSE: NCR), a leading enterprise technology provider,
SPAR expressed its deepest gratitude to its people, the SPAR retailers and their communities, who pulled together and worked tirelessly to protect, clean, restock and rebuild stores, bringing hope to their communities at a time when there were serious concerns around safety and food security. The business has seen changing consumer behaviour over the past
SPAR International launches a new own brand range across European markets under the label SPAR N°1 Value. This range will provide shoppers with an even wider choice of quality, everyday essentials at great prices. The SPAR N°1 Value range will initially be made available throughout markets in which SPAR operates across Europe, with a view
Brands can now deliver immediate value to consumers through chat Clickatell (https://bit.ly/3vcSvd7), a leader in mobile communications and chat commerce, has announced it will unveil new payment capabilities via its Chat Commerce Platform at Money 20/20 Las Vegas, Oct. 24-27. Clickatell helps businesses easily deploy payments in chat channels with low to no execution risk
On World Coffee Day, SPAR shared some of the diverse coffee solutions implemented in SPAR stores around the globe. SPAR recognises that customers not only expect to access quality coffee while on-the-go but also want a lot of choices. SPAR International has two instore coffee solutions covering bean-to-cup and barista offering, building our retailers’ coffee
The platform refreshes the brand’s trademark promise – to unite and uplift people every day – with renewed relevance for the world we live in today Brand Introduces Real Magic, its first new global platform since 2016 and reveals the “Hug,” a new perspective on the iconic Coca-Cola (www.Coca-ColaCompany.com) logo; brand launches “One Coke Away
New partnership accelerates the move towards contactless digital engagements for ecommerce Clickatell, a leader in mobile communications and chat commerce, and Visa’s global payment and fraud management platform, Cybersource, have announced a partnership to make it easier for businesses to deliver chat commerce and contact-free checkouts with Clickatell’s newly announced Chat 2 Pay solution. Chat
SPAR found its roots in the Netherlands in 1932, when a group of small and independent retailers came together to work and better serve their communities. Since then, SPAR has become a community favourite across the globe and now operates in 48 countries and across four continents. The SPAR ethos of partnership and collaboration provides
Consumer purchasing patterns have become far more complicated over the past 18 months with a plethora of devices and more points of sale as retailers constantly rework strategies that have changed with shoppers needs and desires. Finding the balance between physical store visits and on-line shopping, keeping up to speed with the latest trends, and
Travel and Ticketing Sectors show strong signs of recovery with 122 percent rise in transactions in Q2 2021 Payment methods such as BNPL, mobile in-app payments, eWallets and social media purchases and delivery channel BOPIS continue to grow in popularity Fraud attacks on new channels like Mobile and BOPIS are on the rise, report warns
One of the largest online payment service providers for emerging markets, PayU, has purchased CELO, and will also offer Celo stablecoins as a payment option for merchants, powered by First DAG PayU, the payments and fintech business of Prosus, has announced its collaboration with Celo, the mobile-first, open-source blockchain ecosystem focused on making DeFi accessible
Receive Regular news of the latest in African Retail straight to your inbox.
