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Clickatell Research Finds Opportunity for Retailers to Drive Commerce Experience via Mobile Messaging

Clickatell’s latest Chat Commerce Trends Report found 86% of shoppers are interested in a personalized messaging experience  Clickatell (www.Clickatell.com), the Chat Commerce and business messaging leader, announced the results of its latest Chat Commerce Trends Report: Retail Edition, which reveals new findings about how today’s consumers prefer to communicate and make purchases …

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ACI Smart Engage Wins Juniper Future Digital Awards for Retail Innovation

Unique mobile engagement platform recognized by Juniper Research as trend towards “anytime, anywhere” shopping gathers pace ACI Worldwide (NASDAQ: ACIW), a global leader in mission-critical, real-time payments software, has been honored by Juniper Research in Future Digital Awards 2022 Fintech & Payments, which recognizes innovation in payments, retail and fraud prevention. ACI Smart Engage received the highest accolade — …

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eCommerce Losses to Online Payment Fraud to Exceed $48 Billion Globally in 2023, as Fraud Incursions Evolve

16% Growth in eCommerce Fraud Losses in Just 12 Months A new study from Juniper Research has found that the total cost of eCommerce fraud to merchants will exceed $48 billion globally in 2023, from just over $41 billion in 2022. It predicted that this growth will be accelerated by …

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NCR Wins 2022 Partnership of the Year at Retail Systems Awards

NCR’s Retail team was recognized at the 2022 Retail Systems Awards for Partnership of the Year for its relationship with Iceland. Iceland Foods is one of the fastest growing and most innovative retailers in the UK. These awards are sponsored by Retail Systems, a website for senior-level technology and business …

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RBR | Retailers Ramp up Mobile Self-Scanning

46,000 stores across the world allow customers to scan items as they shop, a figure forecast to grow by over three times during the next five years 10,000 additional stores offered mobile self-scanning during 2021 Customers can use mobile self-scanning at more than 46,000 stores across the world, according to …

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Accepting Digital Currency is Increasingly Key to Growing Customer Confidence and Engagement According to Deloitte Merchant Survey

The Merchants Getting Ready for Crypto: Merchant Adoption of Digital Currency Payments Survey reflects current projections, priorities and challenges around cryptocurrency payments, according to top U.S. merchants. As consumers progressively purchase a wider spectrum of goods and services via digital currencies, U.S. merchants are reflecting a greater optimism, prioritization and …

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Spar Reports Growth of 3.3% as Global Retail Sales Reach €41.2 Billion

SPAR International announces plans to launch brand in Latin America SPAR, the world’s largest food retail voluntary chain, has seen annual retail sales break the €40 billion mark for the first time, today reporting global sales revenue of €41.2 billion for the year ending December 31st, 2021. The figures represent a 3.3% year-on-year …

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Chatbots are Specialising – Here’s What You Need to Know

Chatbots as we know them are evolving. The generic bot found on many websites isn’t fit for many of the purposes it’s been deployed for. But now, chatbots are specialising to better meet the variety of roles they can fill – if correctly programmed. We’re seeing three different types of …

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SPAR Saudi Arabia Continues to Invest in Modern Supermarkets

SPAR Saudi Arabia in January 2022 opened two more modern SPAR Supermarkets within one week, as part of their ongoing investment in retail. The new stores are located in the capital city Riyadh. 90 SPAR colleagues manage the two stores, increasing career opportunities within SPAR Saudi Arabia for those interested …

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Plugging into BI = Smarter, Faster More Cognitive Retailing

Global retail specialist Smollan, representing some of the world’s most loved FMCG and commerce brands, explores the benefits that business intelligence brings to the retail industry and how innovation and operational efficiency can be key drivers for growth in this space. Data governance, connected cloud, collaborative BI, self-service interfaces, humanizing …

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