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AI – Helping Brands Manage Their Online Reputation

The use of Artificial Intelligence (AI) and Machine Learning is on the rise but it’s important to know which reputation management processes should and shouldn’t be automated. AI, using Natural Language Processing (NLP) models, allows computers to understand and decipher what a human is saying. This is starting to be …

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Consumer Goods Council of South Africa Calls for Decisive Government Action to Grow the Economy

The Consumer Goods Council of South Africa (CGCSA) co-chair Gareth Ackerman says South Africa has reached a tipping point which now needs everyone to roll up their sleeves to work together to grow the country, its people and the economy. In a statement at the annual CGCSA Summit in Johannesburg, …

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Road Freight in Sub-Saharan Africa Goes Digital with DHL’s Saloodo!

Digital freight forwarder Saloodo! today launched its digital logistics platform for shippers and transport providers in South Africa First international digital road freight platform to be launched in the continent; Provides shippers and carriers a one-stop platform for road freight connections for domestic shipments within South Africa and international movements …

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How the South African FMCG Space can Learn from Kenya’s Example

By Andrew Dawson, Commercial Director at MACmobile The cash problem The simplest way of optimising route to market is through pre-sales, which then creates a predictable order and allows for the best delivery routes to be calculated. However, for much of the market in South Africa this is simply not …

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RCS Acquires the Absa Funded Portion of the Edcon Store Card Debtors Book

Innovative consumer finance business RCS – a subsidiary of BNP Paribas Personal Finance, European leader in financing for individuals, itself part of the French bank BNP Paribas – has acquired the Absa funded portion of the Edcon Store Card debtors book, subject to regulatory approvals. It has also secured the …

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‘Best of Suite’ Approach Key to Personalised Digital Customer Experience

As regional mobile subscribers increasingly come to expect near real-time, personalised products, services and customer support, telecom operators will require a transformative digital Business Support System (BSS) that enables them to control the full breadth of their operations. Using a ‘best of suite’ approach will allow them to quickly, successfully …

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Shoprite Creates Almost 120 Jobs in a Week with the Opening of New Stores

The Shoprite Group is whole-heartedly committed to employment in Africa, as their staff complement of 147 268 attests. The Group is proud to be the largest employer, after government, in South Africa. In only one week, almost 120 new jobs were created by the opening of three supermarkets in South …

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Pick n Pay: The Right Plan For Tougher Times

Trading profit up 15.8% to R641.5 million on a normalised basis Headline earnings per share up 11.6% on a normalised basis Diluted headline earnings per share up 13.1% on a normalised basis Turnover growth of 5.1% to R39.3 billion Internal inflation restricted to 3.6%, well below CPI food inflation of …

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Vivo Energy Uganda Introduces the Shell Club, a Nationwide Customer Loyalty Programme

Vivo Energy Uganda has today announced the introduction of a pioneering nationwide customer loyalty programme, designed by Shell, called the Shell Club. The user-friendly platform will enable customers to earn and accumulate points for all their purchases at Shell service stations, which can be converted into rewards. Speaking at the …

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PayFast Launches Split Payments Option, Designed for Platform Commerce

Online payment gateway, PayFast, has launched Split Payments, a South African-first that instantly splits a portion of an online payment with a third party. The service is designed to facilitate fast, safe payments for platform-based businesses, including online marketplaces. “PayFast has always seen itself as a business enabler. We realised …

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