The SPAR brand is present across more than 48 countries with over 14,000 stores operating worldwide. On the African continent, new store openings in various formats across Cameroon, Zimbabwe, and South Africa reflect how local retailers continue to meet the needs of their customers. SPAR South AfricaIn mid-December, the SUPERSPAR Supermarket Mondlo celebrated its grand
Lesaka Technologies highlights that merchants in South Africa’s cash-driven township and rural economy remain underserved by mainstream financial services. This gap creates a significant opportunity for fintech companies to develop solutions addressing these merchants’ specific pain points, enabling them to serve their customers more efficiently and effectively. Lincoln Mali, CEO of Lesaka Technologies, emphasised this
ZURU is reshaping the South African toy retail landscape with its innovative in-store branding across major outlets such as Checkers, Toys R Us, and Toy Kingdom. This strategic move highlights ZURU’s commitment to creating visually impactful spaces within retail environments, driving shopper engagement, and enhancing the customer experience. “We are thrilled to be the first
NIQ reports that South African consumers have spent R214 billion on Fast-Moving Consumer Goods (FMCG) and Technology & Durable products in the third quarter of 2024, reflecting a year-over-year growth of 4.1%. This insight comes from the NIQ Retail Spend Barometer, sourced from GfK – an NIQ company – which tracks the turnover in sales
Pick n Pay, South Africa opens a new tab. On Monday, it reported a wider half-year loss, reflecting trading losses in its core supermarket business alongside higher borrowing costs. Still, it said its full-year performance would be stronger. The country’s third-biggest grocery retailer reported a loss before tax and capital items of 1.1 billion rand
Coca-Cola Beverages Africa (CCBA) has invested $50 million in a new bottling line in Namibia, which can produce 27,000 bottles per hour. This upgrade will increase the plant’s output capacity by 30% and stimulate growth throughout the company’s value chain. The investment also includes the installation of a water treatment plant with state-of-the-art water recovery
Pargo, a South African eCommerce logistics startup, has announced its expansion into Egypt following a successful $4 million funding round. The funding round was led by 3Capital Ventures formerly part of Allan Gray), Endeavor, SAAD Investment Holdings, and UW Ventures. The startup has launched its collect and return services at over 500 Pargo Points in
Jumia, the Africa-focused e-commerce retailer, will close its South African online fashion platform Zando and its Tunisian operations by year-end to concentrate on other markets, the CEO told Reuters. Jumia is aggressively cutting costs to try to turn profitable, including by reducing head count, exiting everyday grocery items and food delivery and cutting delivery services
South African farmers need to adopt new approaches and technologies to combat the country’s food security pressures Up to 20 million South Africans experience severe food insecurity, with the volume of food and beverages sold per capita across the country declining by more than 3% in 2023. South African agribusiness is at a crossroads. After
Retail and relationship-building have always been the key drivers behind Gerhard Nortjé’s evolution towards becoming an IT business leader. Today, Nortjé is more than three years into his highly successful tenure as MD at redPanda Software, the leading retail software partner in South Africa. Nortjé’s journey to tech was facilitated by retail, a shared passion
Kinola Pather, CEO of Randgo Royalty rewards programmes are becoming essential, with 76% of South Africans participating in them, prompting brands to leverage this opportunity for customer engagement and business growth. As technology evolves, these programmes have grown in sophistication, with the most successful offering real-time rewards and personalised experiences. Given the vast amount of
Float, Africa’s first card-linked instalment platform has unveiled the latest shopping trends among credit card holders using its payment method. With an impressive average order value of close to R10,000, order values through the platform significantly exceeds those of the regular buy now pay later model, which typically ranges between R1,000 and R1,400. The latest
World Food Day on 16 October marks the 79th anniversary of the founding of the United Nations Food and Agriculture Organization, and this year’s theme – Right to foods for a better life and a better future – will be the focus of events in more than 150 countries. In South Africa, the theme is
NakedCherry is excited to announce the opening of its newest franchise store in the vibrant V&A Waterfront, located at The Pavilion, Corner Portswood and Dock Rd, Victoria & Alfred Waterfront, Cape Town, 8001. This expansion marks a significant milestone in NakedCherry’s mission to deliver high-quality beauty and skincare products across South Africa and beyond. Known
Rainbow of Hope, an NPO based in Goodwood in Cape Town, is once again able to host its annual ‘Knight for a Princess’ event thanks to a donation from Engen. Engen employee, Pranisha Mehilal utilised Engen’s Employee Community Partnership Programme (ECPP) to raise essential funds for Rainbow of Hope for the fifth consecutive year. Rainbow
inDrive, the global mobility and urban services platform, announces its expansion across Zimbabwe, now offering ride-hailing services in four major cities: Harare, Bulawayo, Gweru, and Mutare. inDrive has officially launched its courier services in Harare, further enhancing convenience for users. Additionally, its already established intercity services continue to provide seamless connectivity across key cities, supporting
Trade Intelligence (Ti) marked its 20th anniversary by hosting the annual Ti Retail Conference on the 12th of September. With an impressive lineup of speakers and panellists, the conference once again demonstrated Ti’s role in bringing the industry together, offering practical insights and creating a space for collaboration and knowledge exchange. Four key themes emerged
By Eleni Fourie, Corporate Sales Executive at Workforce Staffing The Fast-Moving Consumer Goods (FMCG) space sees the movement of everyday essentials with short shelf lives, which as a result requires a well-functioning supply chain from procurement to retail. As this fast-paced sector prepares for peak shopping periods such as Black Friday and the holiday season,
redPanda Software and Loyal Guru partner to bring global best practice to South Africa Modern retail strategies focus on customer attraction and retention, which are crucial as consumer behaviour shifts. Increased options and ongoing financial distress among South African consumers highlight the need for retailers to adapt to what customers want and need, according to
The world-renowned **International Customer Experience Awards UK (ICXA™) is thrilled to announce the launch of the South Africa Customer Experience Awards (SACXA™), a groundbreaking initiative set to recognise and celebrate outstanding achievements in customer experience (CX) across various industries in South Africa. This prestigious inaugural event marks the homegrown edition of the well-known International Customer
By Junaid Kleinschmidt, digital marketing strategy and intelligence lead for Accenture, Africa The South African retail landscape is contending with a range of challenges, such as high unemployment, severe inflation, shrinkflation, and the lingering effects of Covid-19. These pressures have transformed consumer expectations and added layers of complexity to their shopping decisions. Retailers must now
South Africa’s e-commerce landscape has arrived at an important juncture. The explosive growth observed during the pandemic years has slowed down somewhat and consumer spending power has faltered amid low economic growth and a global cost of living crisis. At the same time, competition is heating up. Asian retailers such as Shein and Temu are
LG Electronics South Africa recently took a giant leap into the future of shopping with their online store which will forever change how South Africans buy their favourite tech. This is not just another e-commerce site—it is a bold move, changing the digital landscape and marking a new chapter in LG’s South African journey, says
South African retail has experienced profound transformation over the past few years, with digital platforms and ecommerce reshaping consumer expectations. However, we are just in the earliest phases of digital transformation and SME retailers will need to be agile to keep up with emerging customer demands and new competitors. Steven Heilbron, CEO of Capital Connect,
In a landscape where economic pressures weigh heavily on household budgets, South African consumers are setting a global precedent in their approach to value, particularly when it comes to their beverage choices. According to the latest findings from CGA by NIQ, a remarkable 51% of South African consumers now prioritise value over price in their
New research underscores the enduring strength and intricate dynamics of South Africa’s independent grocery trade, from big wholesalers to spazas, thriving amid two decades of retail shifts. When retail research business Trade Intelligence was founded in 2004, the formal grocery retail space was dominated by the ‘Big Six’ – Pick n Pay, Shoprite, SPAR, Woolworths,
By Tobie Jordaan and Jutami Augustyn, Partners, and Paras Shah, Kenya Managing Partner, BowmansThe retail sector in South Africa has experienced significant distress in the last year, with several high-profile retail businesses entering business rescue proceedings. Retail giants like AutoZone, West Pack and Cross Trainer, for example, have all recently entered business rescue, highlighting the
Africa’s Largest Tech Merger Fuels Groundbreaking Expansion From E-Commerce to B2B Digital Services Platform African B2B e-commerce pioneers Wasoko and MaxAB have completed the continent’s largest-ever tech merger following the signing of preliminary terms in Q4 2023. Conducted as an all-stock transaction, the deal establishes a truly Pan-African platform for communities to access essential digital
Engen, South Africa’s biggest fuel and convenience retailer, opened its 700th Quickshop & Co store at Engen Summit Convenience Centre in Midrand on 1st August 2024. Located at 386 Olifantsfontein Rd, Engen Summit is designed to serve the early risers, the late-night cravers and the busy bees navigating life’s hectic schedules. Operating 24/7, the site’s
bp Southern Africa (bpSA) has announced three initiatives in response to market demands – a revamped store design and offer, an inhouse loyalty programme as well as a low carbon battery rental service “Our investment in new convenience offerings, in the year bpSA celebrates 100 years of doing business in South Africa, is testament to
On the first Friday of each month, SPAR Zimbabwe retailers take part in a clean-up in their local communities. This initiative further engrains SPAR Zimbabwe’s roots in the local community. Monthly clean-upSPAR Supermarkets take part in this clean-up alongside other stakeholders over a period of two hours. As well as keeping the local community clean,
The Pick n Pay Group has successfully completed its Rights Offer. The retailer has raised R4-billion in capital with a high subscription rate and overwhelming market support. The Rights Offer was 106% oversubscribed, with total subscriptions reaching over R8-billion. 98.7% of shareholders followed their rights, and the Group received R4.3-billion in excess applications, underscoring shareholders’
Mzansi’s most preferred noodle brand, MAGGI, as recognised by the Ask Afrika Icon Awards, is set to elevate South African kitchens with its latest campaign, “Cook the Difference!” Unveiled at an exclusive media luncheon on 25 July, VIP media guests experienced the brand’s magic and versatility. MAGGI showcased its potential to be both a complete
As the pace of digital adoption increases in our country, more and more South Africans are browsing and shopping online to ensure they get the best prices. In light of this rise in comparative shopping behaviour and the current challenging consumer environment, Makro has redoubled its efforts to help customers save money so they can
As the pace of digital adoption increases in our country, more and more South Africans are browsing and shopping online to ensure they get the best prices. In light of this rise in comparative shopping behaviour and the current challenging consumer environment, Makro has redoubled its efforts to help customers save money so they can
Vodacom Eastern Cape region is spending R500 million this financial year on modernising the network, energy projects and accelerating broadband coverage across the region, particularly in townships and deep rural areas of the province. This investment forms part of the company’s commitment to drive digital inclusion in the communities in which it operates. In 2023–2024
Standard Bank is proud to announce that it has provided PepsiCo South Africa with a sustainability-linked working capital facility to support the company’s renewable energy commitments and support their broader localisation aspirations in relation to their procurement spend in South Africa. PepsiCo is one of the world’s leading food and beverage companies, with a global
The cost of living remains challenging for South African consumers many of whom are hard pressed to meet monthly expenses for basic food items. This situation is typically exacerbated in winter where people need to consume more calories. Consistent with its objective to ‘help customers to save money and live better’, Massmart continues its drive
The expansion of Döhler South Africa’s plant in Paarl introduces new, state-of-the-art production lines for compounds and emulsions as well as powdered and liquid flavours. In addition, it substantially increases the company’s capability for processing bulk juice concentrate. From now on, customers will have direct access to the complete portfolio of compounds, which shows Döhler’s
SHEIN, the global online fashion and lifestyle powerhouse, is thrilled to announce the launch of its first-ever pop-up store in South Africa. Set to take place from 2 – 11 August 2024, at the prestigious Johannesburg Mall of Africa, this ten-day event promises an interactive experience for fashion enthusiasts and casual shoppers alike. Drawing inspiration
“There can be no greater gift than that of giving one’s time and energy to help others without expecting anything in return.” – Nelson Mandela Engen employees have once again made a difference in the communities to mark Nelson Mandela International Day on 18 July. In partnership with Gift of the Givers, Engenites visited Nomzamo
Bob Group’s Ship Logic platform is helping the country’s courier companies overcome faulty address details, failed delivery attempts and poor communication with customers South African ecommerce ecosystem Bob Group is playing a leading role in optimising courier services around the country through its Ship Logic platform, a software solution that enables delivery specialists handling high
Business interruption is the primary concern for the retail and wholesale sector in 2024, according to the Allianz Risk Barometer. It is followed by Natural catastrophes (31%), Cyber incidents (25%), Fire, explosion, and Macroeconomic developments (both with 20%). The report, based on insights from over 3,000 risk management professionals and business leaders, highlights the growing
By Thomas Kingombe, Managing Director and Partner and Vishakha Chopra, Project Leader, BCG Johannesburg As global e-commerce giants like Amazon, Shein and Temu set their sights on South Africa’s growing e-commerce space, local retailers may find themselves feeling the pinch. Will South African stalwarts rise to the challenge, or crumble faced with international competition? Although
InstaPay, a cutting-edge new merchant application, has been launched to transform the payments landscape in South Africa. This innovative solution offers unique functionality and competitive rates that surpass traditional card providers, setting a new standard in the industry. InstaPay is the result of combined expertise and technology between Omnea and Amber Pay, two industry leaders
The Human Face of Retail By Peter Ludi, Business Development Executive at redPanda Software There’s widespread acceptance that improving customer experience will go a long way towards attracting and retaining customers, especially at a time when there’s increased competition for valuable consumer spend. Naturally, all eyes turn to technology to remove friction, add convenience, automate,
By Gerhard Nortjé, MD of redPanda Software Data has emerged as a vital asset for businesses looking to gain a competitive edge. The ability to leverage customer and operational data has become crucial in shaping the customer experience and driving sales. Data has the potential to revolutionise retail if used effectively. Personalisation It all begins
The Traditional Trade sector in South Africa has experienced an impressive post COVID-19 resurgence, reaching new heights in total FMCG sales (incl Liquor & Tobacco) in 2023 according to the latest NIQ South Africa analysis. The sector achieved R187-Billion in annual spend in the 12 months up to the end of June 2023 compared to
You’ll be hard pressed surfing news sites without reading about the age of AI and the rise of the bots. While the impact of AI on our lives is debated, the jury is in on AI in contact centres and the verdict is unanimous. AI is transforming contact centres in profoundly positive ways. Here are
Nestlé South Africa announced its investment in localising the production of NESCAFÉ coffee mixes (namely the NESCAFÉ Gold range, which includes Cappuccino Original, Cappuccino Original Reduced Sugar, Cappuccino Salted Caramel Latte, Cappuccino Vanilla Latte, Cappuccino Hazelnut Latte, and Cappuccino White Chocolate) and NESCAFÉ RICOFFY 3in1, marking a significant milestone in the company’s commitment to meeting
Receive Regular news of the latest in African Retail straight to your inbox.
© African Retail. 2024. All Rights Reserved
