Carefully Balancing Technology and People Can Elevate Retailers and Benefit SA – redPanda Software

The Human Face of Retail By Peter Ludi, Business Development Executive at redPanda Software There’s widespread acceptance that improving customer experience will go a long way towards attracting and retaining customers, especially at a time when there’s increased competition for valuable consumer spend. Naturally, all eyes turn to technology to remove friction, add convenience, automate,

Unleashing the Retail Revolution Through the Power of Data – redPanda Software

By Gerhard Nortjé, MD of redPanda Software Data has emerged as a vital asset for businesses looking to gain a competitive edge. The ability to leverage customer and operational data has become crucial in shaping the customer experience and driving sales. Data has the potential to revolutionise retail if used effectively. Personalisation It all begins

SA’S Traditional Trade Sector – Small Format Big Growth In 2023

The Traditional Trade sector in South Africa has experienced an impressive post COVID-19 resurgence, reaching new heights in total FMCG sales (incl Liquor & Tobacco) in 2023 according to the latest NIQ South Africa analysis. The sector achieved R187-Billion in annual spend in the 12 months up to the end of June 2023 compared to

AI Has Simplified and Smartened Contact Centres – 1Stream

You’ll be hard pressed surfing news sites without reading about the age of AI and the rise of the bots. While the impact of AI on our lives is debated, the jury is in on AI in contact centres and the verdict is unanimous. AI is transforming contact centres in profoundly positive ways. Here are

Localisation of NESCAFÉ Coffee Mixes at Nestlé Babelegi Supports Economic Development and Job Creation

Nestlé South Africa announced its investment in localising the production of NESCAFÉ coffee mixes (namely the NESCAFÉ Gold range, which includes Cappuccino Original, Cappuccino Original Reduced Sugar, Cappuccino Salted Caramel Latte, Cappuccino Vanilla Latte, Cappuccino Hazelnut Latte, and Cappuccino White Chocolate) and NESCAFÉ RICOFFY 3in1, marking a significant milestone in the company’s commitment to meeting