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Loyalty

Clicks Group Dividend up 30% as Retail Sales Increase 11.7%

Group turnover increased by 6.0% to R39.6 billion, with headline earnings per share increasing by 33.5% Adjusting for the financial impact of the KwaZulu-Natal civil unrest and related insurance payments received by the group, headline earnings from continuing operations grew by 11.9%. The group generated cash inflows from operations of …

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Makro mRewards Partners with UCount Rewards & Caltex to Give You Up to R10* Back in Rewards Points Per Litre of Fuel and Oil

Makro mRewards partners with Standard Bank UCount Rewards & Caltex to ease the fuel burden. As of 16 September 2022, Makro, one of South Africa’s longest standing retailers will offer its mRewards members up to R10* back in Rewards Points per litre of fuel and oil at participating Caltex forecourts …

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Celebrating 25 Years and Nearly R1 Billion in Sustainable Impact with MySchool MyVillage MyPlanet

South Africa’s business, government and NGO leaders came together to celebrate the 25th anniversary of MySchool MyVillage MyPlanet (MySchool), Woolworths innovative, multiple award-winning community loyalty and corporate social responsibility programme.  The programme has provided support of around R934 million to more than 8 000 schools and NGO beneficiaries across the …

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New Builders+ Benefits Programme Helps Shoppers Get More for Their Money

The popularity of rewards programs among South Africans remains high, as many consumers continue to seek ways to stretch their pockets, and find ways to make the most out of their everyday purchases. As a result of this popularity, more and more South African brands are including rewards as part …

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The 2022 South African Digital Customer Experience Report

The impact that online – in all its facets – has on offline sales is much greater than perceived This year the fourth 2022 South African Digital Customer Experience Report reveals the phenomenal impact that the combination of social selling, reviews and online browsing – in all of its facets …

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Have You Seen what OneDayOnly are Doing??

OneDayOnly, South Africa’s biggest daily deals site, has just launched a brand new advertising campaign. “12 years ago, we started OneDayOnly with the mantra that every day was an opportunity to make someone feel like a big deal – bringing great deals on great brands to South Africans, every day”, …

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No Such Thing as ‘Too Much Loyalty’

The overwhelming success of loyalty programmes amongst South Africa’s big retailers has encouraged many mid-tier brands to roll out their own offerings. While these can only help to attract and retain customers, many are missing out on the benefits of running the built-in loyalty programmes offered by QR payment platforms …

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How CRM Tools can Help you Build Customer Loyalty

A loyal customer base is good for business. But how do you ensure customer loyalty and how can you both retain and grow your customer base? According to numerous studies and insights, one of the most valuable investments your company can make in terms of both retaining and gaining customers …

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SPAR International Selects Spaaza as Preferred Tech Partner to Power Next-Generation Grocery Personalised Loyalty and Savings Platform

SPAR is working with a preferred tech partner, Spaaza, in a strategic partnership which will see the company support the retailer internationally with the development of the next generation of SPAR’s personalised loyalty and savings platform. Strategic Partnership Spaaza, an independent tech company based in Amsterdam, offers a powerful personalised …

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Customer Loyalty Programs Going the Extra Mile

As the pandemic shifted the retail landscape and pre-pandemic trends accelerated, new consumer behaviours evolved and market share see-sawed precariously. So to, loyalty benefit programs were placed centre stage as retailers had to examine the relevance thereof and how to innovatively retain and grow their relationship with customers. It’s been …

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