Loyalty

Global research over more than two decades by institutions such as MasterCard, Visa, The World Bank, commercial banks and mobile network operators (MNOs) affirms that the most powerful tool to drive revenue and impact is to connect consumers, merchants, banks and brands to drive financial inclusion and deep customer engagement, …

More than 25 million South African consumers saved a combined R7 billion on their grocery bills during the past six months (July to December 2022) through the Xtra Savings programme at Shoprite and Checkers supermarkets. It has contributed to fending off soaring living costs with Xtra Savings members swiping their rewards cards over 238 …

As we enter 2023, it seems the year will not be any easier for South African retailers or consumers than 2021 and 2022. Fitch forecasts that real household spending will decelerate in line with a wider economic slowdown, while higher inflation and interest rates will provide headwinds for the economy. Volatile exchange rates, …

By Darijan Bošković, Sales Director: Africa at Infobip The African continent is widely considered retail’s next big gold rush, based on its population of 1.4 billion people, which includes more than 500 million internet users and over 330 million eCommerce consumers. Additionally, with 19 of the top 20 fastest-growing countries …

Pick n Pay Home offers new and exclusive online-only products and customers get an impressive new Smart Shopper benefit Customers across South Africa will now be able to shop online at a brand-new Pick n Pay Home shop for a range of exciting new products that will only be available online. The …

Group turnover increased by 6.0% to R39.6 billion, with headline earnings per share increasing by 33.5% Adjusting for the financial impact of the KwaZulu-Natal civil unrest and related insurance payments received by the group, headline earnings from continuing operations grew by 11.9%. The group generated cash inflows from operations of …

Makro mRewards partners with Standard Bank UCount Rewards & Caltex to ease the fuel burden. As of 16 September 2022, Makro, one of South Africa’s longest standing retailers will offer its mRewards members up to R10* back in Rewards Points per litre of fuel and oil at participating Caltex forecourts …

South Africa’s business, government and NGO leaders came together to celebrate the 25th anniversary of MySchool MyVillage MyPlanet (MySchool), Woolworths innovative, multiple award-winning community loyalty and corporate social responsibility programme.  The programme has provided support of around R934 million to more than 8 000 schools and NGO beneficiaries across the …

The popularity of rewards programs among South Africans remains high, as many consumers continue to seek ways to stretch their pockets, and find ways to make the most out of their everyday purchases. As a result of this popularity, more and more South African brands are including rewards as part …

The impact that online – in all its facets – has on offline sales is much greater than perceived This year the fourth 2022 South African Digital Customer Experience Report reveals the phenomenal impact that the combination of social selling, reviews and online browsing – in all of its facets …