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World Class Customer Service Training Academy Launched at Vivo Energy Uganda

Shell customers are set to benefit from an enhanced customer care experience each time they drive into any of the over 150 Shell service stations countrywide. The development is a result of Vivo Energy’s recent launch of a customer service training facility, the Retail Academy, whose core mandate is to …

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Why AI is the Next Best Thing for Customer Experience Management

While an omnichannel approach has become the norm across most industries, forward-looking businesses are considering the next level to gain competitive advantage. According to Andrea Tucker, Research and Development Head at e4, to disrupt a market using omnichannel strategy businesses will need to turn to Artificial Intelligence (AI). “AI has …

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Nando’s New Digital Payment Processing Platform is Hot Stuff

In the restaurant industry, the importance of good customer service is balanced by the need to ensure the customer can easily pay for their meal at the end of their experience – and these two areas inevitably converge at the point-of-sale (PoS). When the South African Nando’s business embarked on …

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Ugandan E-Commerce Platforms Power Recovery from COVID-19 Crisis

Partnerships with development agencies and government efforts to boost the digital economy are helping soften the economic blow of the pandemic David Akanshumbusha sells groceries at a stall in Nakawa market on the outskirts of the Ugandan capital, Kampala. He’s also on SafeBoda, a motorcycle (‘bodaboda’) taxi hailing app that …

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Media Partner: 21Food Online Expo is Open Now! Come and Join Us!

The global outbreak of the COVID-19 has undoubtedly changed the entire food industry. In order to help the food industry embrace changes and turn crisis into an opportunity,21Food and Topservice Expo jointly organized the 21FOOD ONLINE EXPO( July 25 to August 5 ). A virtual forum will be held where …

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Better Together: SPAR Retailers in Africa Offer Vital Community Support

As of 13 May, every country on the African continent had recorded a confirmed case of infection with the coronavirus. The resulting strict lockdown measures and social distancing precautions necessary to curb the spread of the COVID-19 pandemic have had a profound impact on many African markets in which SPAR …

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PayFast: Ecommerce Feels Logistics Pinch of COVID-19 Boom

The COVID-19 pandemic has spurred unprecedented growth in ecommerce, accelerating local adoption rates by as many as three to five years. However, as online shopping continues to boom, many online retailers have struggled to cope with the demand and disruptions to their supply chains. As internet and mobile penetration increases, …

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Spur Corporation CEO Announces Retirement

Long-serving Chief Executive Officer of Spur Corporation, Pierre van Tonder, has announced that he plans to retire after 38 years of service on 31 December 2020. Pierre joined the group in 1982 as a junior restaurant manager. He held several senior management positions before he became a Director of Spur …

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V&A Waterfront First Tourism Attraction in South Africa to Adopt World Tourism Body Safe Travel Protocols

The V&A Waterfront is the first attraction in South Africa to adopt the World Travel and Tourism Council’s (WTTC) Safe Travels stamp, the world’s first ever global safety and hygiene stamp for Travel & Tourism, designed specifically to address COVID-19 and similar outbreaks The V&A joins an international list of …

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Cash Crusaders: Meeting the Immediate Need

As businesses emerge from the sombre trenches of the past few months, eyes are on those who offer financially stressed consumers a silver lining and according to franchisee Rudolph van Zyl, Cash Crusaders is one of them. “Cash Crusaders stores will be able to meet an immediate post lockdown need,” …

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