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Opinion Piece: Perceived Customer Value is the Only Metric That Matters When Measuring the Success of App Deployments in the FMCG Space

By Andrew Dawson, MD of MACmobile Digital transformation has been identified as a key driver for optimisation in the South African Fast-Moving Consumer Goods (FMCG) space, particularly in the main market. Bringing a consumer-like, app-driven ecommerce experience to this market is an area that has received a lot of attention …

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Massmart Sees Growth in Private Brand Food Offering

As South African consumers continue to turn to private brand products to make their money go further, Massmart’s ‘M’ frozen convenience offering has experienced exciting growth of over 30% at Makro between January and June this year. ‘M’ is of equivalent quality to leading brands in the same categories and …

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Rotisserie Chicken Packaging And An Additional 1 000 Woolworths Foods Packaging Items Are Now Recyclable In South Africa

In the week of National Recycling, International Coastal Clean-up and World Clean-up days, Woolworths has confirmed that with the recent opening of a new PET Wash Plant in Cape Town an additional 1 000 of the retailer’s food packaging items can now be recycled in South Africa.  Another exciting packaging improvement …

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Carbon-Neutral Online Shopping Launches in South Africa

Local startup makes it possible to fight climate change while shopping online With a goal to curb carbon emissions, South African startup Curbon, will make carbon-neutral online shopping possible through the launch of the country’s very first plugin created to help fight climate change. Curbon’s unique offering gives shoppers the opportunity …

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SPAR Athienitis Reopens in Zimbabwe Following Extensive Upgrade

SPAR Athienitis, situated in the Fife Avenue shopping centre in Harare, Zimbabwe, has reopened its doors after extensive renovations. The new-look SPAR Supermarket boasts wider shopping aisles, an increased range, and a new gifting and home décor section The store has undergone a significant transformation, with an increase of 600m2 …

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The 2022 South African Digital Customer Experience Report

The impact that online – in all its facets – has on offline sales is much greater than perceived This year the fourth 2022 South African Digital Customer Experience Report reveals the phenomenal impact that the combination of social selling, reviews and online browsing – in all of its facets …

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Fuel Retailers Should Grab Diversification Opportunities to Grow in a Difficult Market

South African consumers are cheering a small decrease in petrol and diesel prices for September, but for fuel retailers, the industry remains a tough industry characterised by low margins and rising costs. Diversifying revenue streams is a favoured lever most fuel retailers have for increasing their profitability in this difficult …

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Why Last-Mile Delivery Tech Allows Businesses to Meet Consumer Expectations of Ecommerce, Head-on

“Convenience” is no longer just a buzzword in online retail– it’s everything. The e-commerce explosion in the past two years, both internationally and in South Africa, has heightened customer expectations to the extent that failing to deliver online orders on time can literally make or break a business. Retailers that …

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