What Generative AI means for Retail – Accenture

By Sheetal Patel, Retail lead and Junaid Kleinschmidt, Digital Marketing Strategy and Intelligence lead for Accenture, Africa In the span of a year, the landscape of artificial intelligence has undergone a remarkable transformation. Until late 2022, few people outside of cutting-edge artificial intelligence had heard of Large Language Models (LLMs) or Generative AI. Now, it’s

RCS Continues to Revolutionise SA Credit: Expanding their Retailer Network & Payment Options for Greater Customer Choice and Convenience

South African shoppers want choice and convenience. Recognising this, retail consumer finance provider, RCS, is offering real, tangible value to its customers. By expanding its partner network, payment options and embracing cutting-edge technology, RCS is not just keeping up; it’s leading the way towards greater financial inclusion in South Africa. Credit extended to healthcare products

Binance Moves Into Retail Space Through Cryptoconvert’s Partnership With Pick n Pay

As the digital payment revolution gains momentum, Binance, the world’s leading cryptocurrency exchange, is over the moon to announce its partnership with CryptoConvert which will see its users able to make payments cashless, contactless, and incredibly secure at all Pick n Pay till points. CryptoConvert partnered with Pick n Pay last year to trial making

Clickatell Launches AI Powered Chat Commerce

​​​Clickatell​, ​​a pioneer in mobile messaging and Chat Commerce innovation, today announced the launch of Clickatell AI, an innovative addition to its Chat Commerce Platform. This conversational AI solution uses artificial intelligence and messaging to create personalized conversations, improving customer engagement and building stronger relationships. Clickatell AI utilizes natural language processing (NLP) to grasp the

Pick N Pay Smart Shopper Innovates With New Digital Platform

Pick n Pay, a trailblazer in the loyalty space, celebrates its pioneering spirit as it embarks on a digital transformation journey with the launch of the Pick n Pay Smart Shopper app. This marks the start of a new era of customer engagement and convenience for Smart Shopper as it aims to become South Africa’s

Ecommerce: Awakening the B2B Experience – Schneider Electric

Most of us have engaged in eCommerce one way or another and are likely to frequent our tried and tested online providers for years to come. We can navigate B2C eCommerce comfortably and enjoy the ease of finding great products, seamless services, and fast delivery. In fact, the eCommerce user experience (UX) continues to get

Unified Payments Taps Compass Plus Technologies for its New Payment Gateway Platform to Future-proof its E-commerce Acquiring Business

Unified Payments (UP), Nigeria’s premier financial technology service provider, has successfully launched its e-commerce gateway services built on the new state of the art payment gateway platform from Compass Plus Technologies. The strategic move further strengthens the 18-year partnership between the two technology titans and has enabled UP to become the first institution in the

Pick n Pay Customers Can Now Buy Selected Products and Pay Later

Selected Pick n Pay formats are ushering in a new era of shopping convenience and affordability with the launch of PayJustNow, one of the fastest-growing Buy Now Pay Later providers in South Africa. PayJustNow empowers customers to split payments into three convenient instalments – through a completely digital application process – which is free of

Scan to Pay Vouchers: a New Way to Reward Loyalty – Ukheshe

With the holiday season fast approaching, many businesses are working on gift lists and incentives to thank employees and reward loyal clients. And while the reliable (if somewhat boring) box of chocolates is still appreciated by some, what better way to thank someone than to let them choose their own perfect gift? That’s just one

Game Launches myVirtual Credit Solutions

Consumers in South Africa are experiencing escalating levels of financial stress and are actively seeking alternative forms of payment due to the country’s rising cost of living. The use of developing digital payments are gaining pace in South Africa and statistics show that there is a rising desire for credit among consumers with digital payment

South Africa Moves Closer to Frictionless Payments with Rapid Checkouts – Entersekt

E-commerce shoppers have been promised a frictionless checkout for years, but new moves by the card schemes will take South African consumers a step closer. Soon, local merchants will be able to offer online shoppers a faster checkout experience giving them a seamless experience, much like the ones already available on Amazon and other global

Time for Retail 2.0: How Android Can Help Take Retail to the Next Level

Francisco Gil, Managing Director Ingenico Iberia & Africa Markets, explores the added value that Android technology brings to the retail sector. He sets out through various examples how Android can not only help to improve the customer experience, but also generate additional revenues in sales. The covid pandemic was a challenging time for the traditional

Clickatell Announces World’s First Chat Commerce Platform as a Service (CCPaaS)

Brands utilizing CCPaaS can provide rich commerce experiences for consumers in any mobile messaging channel Clickatell (https://apo-opa.info/3UKhn92), a pioneer in mobile messaging and Chat Commerce innovation, today announced the launch of the world’s first Chat Commerce Platform as a Service (CCPaaS) (https://apo-opa.info/3L9mmNk) that empowers brands to capitalize on the opportunity of chat commerce, the emerging next wave of

A New Era of Digital Retail in Africa

Exploring innovation coupled with cutting-edge tech is on the up as brands and retailers consider what, when and how to ride the new wave of consumerism in Africa. With the future of digital retail in Africa an exciting and ever-changing landscape. Africa Overview Customer expectations are forcing retailers to reassess the service they provide, not

How Telephony Integration Improves CRM Performance

From improved team efficiency to greater sales success, an integrated telephony system can help boost your company’s success. However, choosing the right partner to oversee the integration process is essential to avoid frustrations and to ensure that productivity is not negatively impacted. “Successful integration requires a unique skill set as well as technical expertise that

NRF 2023 Recap: Retail is Changing

Tier 1 retailers are leading the way with innovation that will enhance CX with consistency across channels, more self-service options, and less friction It was great to be back at the National Retail Federation (NRF) Retail’s Big Show in 2023. One of the primary reasons is — after a remote-only event in 2021 and lower-than-normal

Akelo Group Poised to Become Emerging Market Fintech and Engagement Powerhouse

Global research over more than two decades by institutions such as MasterCard, Visa, The World Bank, commercial banks and mobile network operators (MNOs) affirms that the most powerful tool to drive revenue and impact is to connect consumers, merchants, banks and brands to drive financial inclusion and deep customer engagement, and ultimately maximise value for

MACmobile: Driving Adoption of Digital FMCG Solutions in Kenya

By Andrew Dawson, MD of MACmobile Mobile penetration is exceptionally high in the Kenyan market, and the adoption of mobile technologies is well accepted. The strength of this market presents a massive opportunity to grow and optimise the Fast-Moving Consumer Goods (FMCG) space, but several factors need to be considered to drive successful adoption. The

3 Key Trends for Africa’s Informal Retail Sector in 2023

According to Boston Consulting Group (BCG), Africa’s informal retail sector accounts for more than 70% of food, beverage and personal care products provided to consumers across the continent. However, despite their importance, local informal shops throughout Africa have been consistently held back for decades by a host of major challenges including frequent stockouts, limited access

ACI Worldwide Launches ACI Instant Pay for Merchants – In-Store, Online, and Mobile Real-Time Payments

ACI Instant Pay provides access to lower-cost payments, instant liquidity, reduced risk of fraud and enhanced shopper experience ACI Worldwide (NASDAQ: ACIW), a global leader in mission-critical, real-time payments software, today announced the launch of ACI Instant Pay, a new real-time payments solution that enables merchants in the U.S. to accept online, mobile and in-store payments instantly. The expansion of ACI’s

Clickatell Research Finds Opportunity for Retailers to Drive Commerce Experience via Mobile Messaging

Clickatell’s latest Chat Commerce Trends Report found 86% of shoppers are interested in a personalized messaging experience  Clickatell (www.Clickatell.com), the Chat Commerce and business messaging leader, announced the results of its latest Chat Commerce Trends Report: Retail Edition, which reveals new findings about how today’s consumers prefer to communicate and make purchases with retail companies through mobile

RCS Expands its 30 000-Large Shopping Network with a Partnership Agreement with Bounty Brands

RCS, the consumer finance arm of global bank, BNP Paribas has announced its most recent partnership with Bounty Brands – the holding company behind some of South Africa’s most ubiquitous clothing names. This strategic development aligns with its aims to make store credit more widely accessible to the broader South African market by expanding its

Shoprite App Wins Big at MTN Business App of the Year Awards

Shoprite’s mobile application, with the Money Market Account functionality at its core, is the winner of Most Innovative Solution and App of the Year at this year’s MTN Business App of the Year Awards. The app supports Shoprite’s Money Market Account, a fully-fledged, transactional bank account – the first by a SA retailer – and the lowest-cost bank

The effects of ”lights off” for the retail industry

As we flip flop between candles powering up and diesel drumming to a now common beat – with the longest run of loadshedding in South Africa recently under our belts – the massive impact this has had on business has been nothing less than debilitating leaving our economy in a precarious position. With loadshedding recently

Opinion Piece: Leveraging Data to Drive Actionable Insight with the Inherent Intelligence of ECommerce Platforms

By Andrew Dawson, MD at MACmobile In today’s digital world, where ecommerce platforms are becoming the de facto standard for many shopping experiences, the retail value chain has access to more data than ever before. The explosion of business intelligence and visualisation tools, and the creation of data lakes to pool information and optimisation structures

Peach Payments Partners With Stitch to Launch Instant EFT Checkouts for Merchants Across South Africa

Merchants that use Peach Payments to accept digital payments can now leverage Instant EFT by Peach Payments to improve conversion, reach more customers and save on card fees South Africa-based digital payments gateway Peach Payments and API fintech Stitch have partnered to enable online merchants across South Africa to accept secure, low-cost instant EFT payments.

Woolworths Offers First On-Demand Omnichannel Experience Through Their Integrated Shopping App

Woolworths will become the first retailer in South Africa to offer an integrated omnichannel shopping experience through their app.  The upgrade will see the retailer’s two digital apps, Woolies Dash, its popular on-demand service, and the Woolies App, its main mobile app, integrate into one shopping platform, with a key focus on offering customers an

SPAR Enters International Partnership Agreement with Whywaste

SPAR International has announced a worldwide partnership with food tech company Whywaste to support their food waste reduction strategy at retail. SPAR country organisations will be able to use Whywaste’s digital solutions in their day-to-day operations to reduce food waste in stores.  Portfolio of solutions Whywaste provides a portfolio of solutions that addresses food waste-related

Why Last-Mile Delivery Tech Allows Businesses to Meet Consumer Expectations of Ecommerce, Head-on

“Convenience” is no longer just a buzzword in online retail– it’s everything. The e-commerce explosion in the past two years, both internationally and in South Africa, has heightened customer expectations to the extent that failing to deliver online orders on time can literally make or break a business. Retailers that don’t shape up in terms

Zapper and Stitch Team Up to Offer South Africans Fast, Secure One-Click Payments

Zapper users can now link their bank accounts in the Zapper app to pay their favourite merchants securely at POS, in just one click South African independent mobile payments, insights, loyalty, and rewards platform Zapper has teamed up with payments and data API Stitch via its LinkPay product, to bring the latest in payments innovation

Global Retail Brand LC (Les Copains) Waikiki Joins the Tingg by Cellulant Digital Payment Ecosystem in Zambia

LC Waikiki customers will now be able to make payments seamlessly via mobile money in all their branches in Zambia  Cellulant (www.Cellulant.io) Zambia has signed a partnership agreement with leading fashion retailer LC Waikiki, which will enable customers to make payments from all LC Waikiki stores across Zambia through the Tingg digital payment platform. As

RBR | Retailers Ramp up Mobile Self-Scanning

46,000 stores across the world allow customers to scan items as they shop, a figure forecast to grow by over three times during the next five years 10,000 additional stores offered mobile self-scanning during 2021 Customers can use mobile self-scanning at more than 46,000 stores across the world, according to Mobile Self-Scanning and Checkout-Free 2022,

Makro Launches New Native App as Massmart e-Commerce Strategy Accelerates

Makro has undergone an accelerated e-commerce transformation programme in recent months, as part of Massmart’s overarching strategy to become a leading omnichannel (online and store) retailer in South Africa. The new native Makro app is the retailer’s first fully fledged and stand-alone shopping app, enabling customers to make purchases of general merchandise, liquor and pantry

KongaPay at House of Lords, London, signs historic partnership with Bibimoney

KongaPay, a frontline mobile money platform and a member of the Konga Group, Nigeria’s leading composite e-commerce giant, has signed a landmark deal with Bibimoney, a UK-based industry leader to expand access to financial inclusion for many in Nigeria, while also raising standards in the Fintech ecosystem in Nigeria and beyond. The iconic partnership was

Woolworths Builds the “Marketplace Of The Future”, Leveraging its Social Commerce Dominance

South Africa loves to talk about Woolies, so much so, that the #woolworthssa hashtag has generated over 10 million TikTok views to date, while customers have tagged the retailer in 44 000 Instagram posts this year alone. With over 3.5 million followers across seven social media platforms, Woolworths enjoys the largest combined social following of

In-chat Payments Help CMOs Address Costly Breaks in Customer Journeys

Chat Commerce is taking the lead when it comes to helping brands convince users to complete customer journeys. In fact, a simple, safe payment link within a WhatsApp message could hold the key for many companies, especially those in financial services, struggling with customer conversion, acquisition and even cart abandonment. As user behaviour has shifted,

Smollan | Rise of M-Commerce in Africa

There has been a shift from desktop to mobile as Africa embraces the m-commerce shopping experience. Smollan, retail specialist, unpacks what m-commerce means to the African retail market and what retailers need to do to stay relevant and benefit from this movement. In these quick-connection times, Africa’s mobile economy is on the move as shoppers

Economist Impact and Mastercard Study Reveals that Middle East and Africa is a Fertile Ground for the Growth of Super-apps

Super-apps offer a single location from which a consumer can engage in diverse commercial transactions, from calling a cab to paying an electricity bill  Wide-ranging study by Economist Impact, the research and analysis arm of The Economist Group, commissioned by Mastercard Middle East and Africa reveals that super-apps have emerged as a business model with

HelloChoice: App Release to Upgrade Agricultural Marketplace

HelloChoice is a proudly South African success story with a vision to modernise traditional agricultural produce trading through its wholesale online marketplace. Over 2,300 agricultural produce buyers and sellers have joined HelloChoice via its website and mobile app, trading over R150 million in the first three years.  Specifically designed for South African market conditions, the HelloChoice mobile

iVeri Integrates Halo Dot, Driving Innovation in the Mobile Point of Sale

iVeri has announced that it has completed integration with software and consulting company Synthesis Software Technologies to increase the opportunities available to businesses using software-based Point of Sale (SoftPOS) across Africa and the Middle East. Synthesis became the first Tap on Phone solution provider in Africa when it launched Halo Dot with Nedbank in June 2020. This launch was

Innovation and Partnership Opens Up New Banking Facilities for Shoprite Group Customers

The Shoprite Group’s Money Market Account, which previously only enabled customers to deposit funds to pay for utilities and buy groceries, now provides customers with new transactional banking options including sending money and making withdrawals. Money Market Accounts offer banked and unbanked consumers, many of whom are regular customers at the Group’s stores, access to basic transactional banking activities that are specifically aimed at their needs.

Massmart Launches Makro and Builders Mini Programs on Vodacom’s Vodapay Super App.

Makro and Builders Mini Programs have been launched within the VodaPay Super App. These Mini Programs serve as the cornerstone of the shopping proposition in the VodaPay Super App. This launch follows Massmart’s announcement earlier this year regarding e-commerce as a Business-to-Business (B2B) and Business-to-Consumer (B2C) strategic growth vector. The Mini Programs have been successfully

Takealot Takes Best Consumer App for 2021

App awarded for bringing world-class online shopping to the people of South Africa The winner of the best consumer mobile device application for 2021 is Takealot. This award, sponsored by Franchise Tech Solutions, is one of 14 app winners announced at the MTN Business App of the Year awards ceremony held virtually late last month.

Clickatell Announces Chat Commerce Platform with New Payment Capabilities

Brands can now deliver immediate value to consumers through chat Clickatell (https://bit.ly/3vcSvd7), a leader in mobile communications and chat commerce, has announced it will unveil new payment capabilities via its Chat Commerce Platform at Money 20/20 Las Vegas, Oct. 24-27. Clickatell helps businesses easily deploy payments in chat channels with low to no execution risk

Ground-breaking Engen App Delivers Convenience to Motorist’s Fingertips in Namibia

In a first for the Namibian petroleum industry, Engen have brought retail convenience to the fingertips of their customers by introducing a ground-breaking new mobile app. Available for download from Google Play, the Apple App Store and the Hauwei App Gallery, the Engen App enables customers to order groceries and take outs at the click

Clickatell and Visa’s Cybersource Deliver “Chat 2 Pay” Contactless Checkout in Store and in Chat to Businesses Worldwide

New partnership accelerates the move towards contactless digital engagements for ecommerce Clickatell, a leader in mobile communications and chat commerce, and Visa’s global payment and fraud management platform, Cybersource, have announced a partnership to make it easier for businesses to deliver chat commerce and contact-free checkouts with Clickatell’s newly announced Chat 2 Pay solution. Chat

Tipping Point – Engen Makes it Easy to Say “Thank You” for Great Service

Excellent Engen service. No cash in your pocket. No stress. Engen’s innovative 1app now features a ‘Tip an Attendant’ function, which allows motorists and shoppers across South Africa to tip deserving Engen staff for the warm and friendly service that they have long been renowned for. In partnership with Telkom Financial Services, this new value

MACmobile | Mobile Money is Set to Take South Africa by Storm – is the Trading Environment Ready for the Change?

By Jaco Saunders, Commercial Director at MACmobile Mobile money has seen massive uptake in Africa over the last decade, however, South Africa has lagged due to the country’s stringent banking legislation, which has been a significant barrier to entry. However, the potential for mobile money solutions cannot be ignored, and financial institutions are partnering with

Cellulant Introduces Tingg, a Digital Payments Platform for the Retail Sector in Zambia

In an effort to foster growth for both the formal and informal sector in Zambia, Pan-African Payments business Cellulant rolls out Tingg, a digital payments platform enabling businesses and their consumers to accept and make payments seamlessly Payment technology over the years has completely transformed how retailers operate. Thirty years ago, most retailers across Africa

NFC Versus QR Code Payments – There’s Room for Both

The last year-and-a-half has seen a rapid rise in all forms of contactless payments. For merchants across the globe, enabling these payments as a means to reduce surface contact has been a pandemic trading necessity. However, as time moves on, choosing which payment options you offer should not be solely based on hygiene, but rather