Retailer’s Guide on How to Shift From Multichannel to Omnichannel Payment Experiences – Ecentric

By Gary Bowers, Product Manager and Shaun Shehab, Senior Sales Engineer at Ecentric Retailers need to keep costs under control and reduce complexity in economic conditions that can best be described as uncertain and challenging. Yet, despite this, they need to give customers (and their employees) the kind of payment experience they demand. Beyond this,

Massmart Early Leak Detection Technology Saves Approximately 15 Million Litres of Water in 2023

As the world celebrates World Environment Day, Massmart has shared its ongoing commitment to saving water in its operations. This is motivated by the fact that South Africa is a water scarce country where it is estimated that 70 million litres of clean drinking water are lost, each day, to leaking infrastructure. The group’s water

Engen’s Partnership With RBS Boosts Local Enterprise Development

Engen recently handed over the keys to a new truck to Resegofetse Business Solutions (RBS) that will enhance the 100% Black women-owned enterprise’s service capability along the Bafokeng mining belt.RBS, who are based in Phokeng in the North West province, supply consumables, cleaning services, and lubricants to mines in the area. Handover of the 4-tonne

V&A Waterfront Marks World Environment Day at Its First Totally Recycled Commercial Building.

Picture this: More than 460 homes running on clean energy year-round. Buildings saving enough energy to power 2,500 homes. A community saving 200,000 litres of water a day, enough to meet the needs of 1,300 people. A place where residents’ reduced CO₂ emissions are equivalent to taking 6,600 cars off the road. In a world

How the Retail Property Sector and Local Government Can Collaborate to Prevent Urban Decay and Enhance Infrastructure – Fortress Retail

Fortress Retail recently hosted the Collective Impact event, bringing together key stakeholders to discuss collaborative strategies to combat urban decay, improve infrastructure and integrate new technologies for the benefit of communities surrounding shopping centres. The event, moderated by renowned journalist Jeremy Maggs, featured insights from prominent industry experts including Julius Kleynhans (OUTA), Alan Dinnie (Profica),

Omnisient Recognised for Impact on Growing Financial Inclusion in Africa

Omnisient, the global leader in privacy-preserving data collaboration, was recognised at the Africa Bank Summit held in Nairobi this week for the impact it is having on growing financial inclusion in Africa. This accolade highlights a groundbreaking initiative that has enabled banks to assess credit risk and qualify millions of previously underserved individuals by analysing

Pick N Pay Looks Ahead to Restore Profitability in Its Supermarket Business

Following a disappointing full year performance for FY24, Pick n Pay CEO Sean Summers unveiled the new board-approved six-point strategy to restore the Group’s core Pick n Pay supermarket business to profitability. The Group delivered a weak FY24 result to 25 February 2024, driven by a substantial trading loss in the Pick n Pay business,

bpSA Celebrates 100 Years in South Africa

bp Southern Africa (bpSA) notches up one hundred years of fueling South Africa this month, on 9 May 2024 to be precise, and will use the milestone to refresh and re-energise for the next century and beyond. A programme of centenary events is planned over the coming months to thank employees, partners, dealers and stakeholders

Astron Energy Signs New 10-Year Agreement With Leading Forecourt Store Offering Freshstop

Leading fuel company Astron Energy has signed a 10-year partnership extension agreement with one of South Africa’s leading forecourt retail brands, FreshStop. The deal sees Astron Energy, which operates a retail network of over 800 service stations in South Africa, continuing its 15-year journey with FreshStop, part of the Food Lover’s Market group of companies.

Africa’s Love of Digital Marketplaces and Their Rise on the Continent – Everything.Insure

Africa’s high mobile penetration rates as well as its young population have contributed to the continent’s positive response to digital marketplaces and on-demand services. Several notable marketplaces that have grown exponentially on the continent include Nigeria’s Jumia, South Africa’s Takealot and the international e-hailing service Uber. This year, the continent sees the arrival of new

A Fintech First – IKhokha Opens Retail Stores to Enhance Engagement With Merchants

Fintech company, iKhokha, one of the market leaders in the South African SME payments space, are this week opening their eighth retail store, where their point-of-sale devices are sold and where merchants can access support, networking opportunities and other business enhancement tools. Since launching in 2012, iKhokha has developed a deep understanding about the complexities

Digital Transformation Drives Resilience in Africa’s Manufacturing Sector – SYSPRO

By Mark Wilson, CEO, SYSPRO EMEA & APAC There’s no avoiding the reality that we’re in a tough economic cycle laden with global and local uncertainty. Since 2020, the manufacturing sector has undergone a period of unprecedented change. Multiple overlapping – and largely unpredicted – macro-level shocks have combined to create a radically changed world.

Fair Cape Dairies – The 5 Time SA Dairy Champs

Fair Cape Dairies, a leader in sustainable and ethical dairy farming, has once again emerged victorious at the prestigious South African Dairy Championships, solidifying their position as a Champion of quality dairy products across South Africa. The 2024 competition saw Fair Cape Dairies securing the most wins across various categories, a testament to their unwavering

Calling All Toy Connoisseurs: Game and Makro Seek 250 Young Experts to Rate Top Toys for 2024

Game and Makro are thrilled to announce the return of the beloved ‘Top Rated by Kids’ event, bringing together young toy enthusiasts to vote for the country’s top toys for 2024. Once again, a group of 250 testers between the age of 6 and 10, will have the exclusive opportunity to rate, test, and play

Retail Media a Key Consideration for Any Amazon Play

After the long-awaited soft launch of Amazon, many local brands will be accelerating their e-commerce strategies. However, too few brands have properly considered how to include a solid retail media strategy to support their efforts. And, with 74% of global consumers starting their buyer’s journey on the Amazon platform, this oversight could end up hurting

South African Business Leaders Believe That Ecommerce Is Growing Faster Than They Can Adapt, Accenture Study Finds

A new report from Accenture reveals that 95% of South African leaders (vs 83% globally) think that eCommerce is growing faster than they can adapt, and are finding it costly to be where customers are. This shared feeling of falling behind affirms how difficult it is to keep up with the pace of change. Additionally,

Engen Partners With Grain SA at Nampo to Keep Driving Agriculture Forward

Engen, a leading energy and solutions partner dedicated to enriching lives for a sustainable future, will again proudly partner with Grain SA as a sponsor of the Nampo Harvest Day 2024. Scheduled to run from 14-17 May 2024 in Bothaville in the Free State, Nampo Harvest Day showcases agricultural innovation, aligning perfectly with Engen’s mission

Innovate—or Lose Your Seat at the Top Table, Retailers Warned – BCG and World Retail Congres

Over the course of the past three decades, the composition of the top global retailers has seen significant churn, with few managing to maintain a lead position. Established players have been usurped by creative newcomers that have prioritised innovation, staying ahead of the curve in terms of technological advancements and changing consumer preferences. A new

Smartfill Spearheads Packageless Retail With Major Accelerator Backing

Smartfill, a greentech startup that eliminates the need for single-use plastic through a smart, efficient and sustainable dispenser solution, has been accepted into two prestigious programmes: Level 4 of the Microsoft Startup Founders Hub and the Climate Finance Accelerator (CFA). Smartfill further holds a grant from the AgriTech Innovation Centre at the UK Research and

Tech Trends Transforming Retail Finance in the Digital Era – Mobicred

By Jason Sive, CEO, Mobicred (and Strategic Partnerships Executive at RCS) Greater levels of digital adoption and the increasing sophistication of technological tools have ushered in a new era for shoppers – one characterised by choice and convenience. Empowered by evolving demands, retail finance leaders have the exciting task of shaping the future of the

Ikhokha Opens First Fintech Retail Store in Pietermaritzburg

Fintech company, iKhokha has this week opened their first Pietermaritzburg retail store, where their point-of-sale devices can be purchased and where merchants can access support, networking opportunities and other business enhancement tools. Since launching in 2012, iKhokha has become one of the market leaders in the South African SME payments space, and have developed a

“Waste not, want not ” is the key to buying, storing, using food and saving money” – SPAR

Despite South Africans doing all they can to stretch every rand when they buy food, according to Stats SA, the country is wasting about 10.3 million tonnes of food, valued at billions of rand across the production and consumption process, each year. Ensuring your purchases are well-planned and that food is stored and refrigerated correctly

POS Versus POS: Selecting the Right Solution Is Far More Complex Than Chasing the Cheapest – redPanda Software

By Peter Ludi, Business Development Executive at redPanda Software A point of sale, commonly referred to as POS, is a vital cornerstone of any retail business, regardless of whether it sells products or services. However, a misunderstanding of the definition of POS sees many small and medium-sized retailers fall into the trap of buying a

Always Moving: Engen Launches New B2B Brand Positioning

Engen, a leading energy and solutions partner committed to enriching lives for a sustainable future, has launched its new business-to-business (B2B) brand positioning to solidify the company as the premier energy solutions provider to its commercial fuels and lubricants customers. ‘Always Moving’ embodies Engen’s dedication to helping keep industries in perpetual motion by supplying them

Card Times: Cash Finds Itself ‘Virtually’ Out of Fashion – Trade Intelligence

By Nicola Allen, Senior Retail Analyst, Trade Intelligence Earlier this year, social media was abuzz with outrage at an announcement which was misinterpreted to mean that Woolworths was going to stop accepting cash in its stores – it was in fact Woolworths’ WCafés only that were going to stop accepting cash. Trade Intelligence partnered with

Parkdene Boulevard Redevelopment Bolsters Growth of Boksburg Node

Construction has commenced on the redevelopment of Parkdene Boulevard, a retail centre in the burgeoning suburb of Parkdene in Boksburg, Ekurhuleni. It is set to open in October 2024. The 32,000sqm centre is being upgraded by Abland Property Developers and Retail Africa, which are both known for their innovative development approach, and is a collaboration

IKhokha Launches Affordable New Smart Card Machine for SMEs

One of the market leaders in the fintech space in South Africa, iKhokha, has announced the launch of a new smart card machine that fits into your pocket, called the iK Flyer Lite. This new offering follows the success of the flagship iK Flyer card machine, launched in 2022, which far surpassed initial sales expectations.

South Africa’s Last-Mile Delivery Game Needs to Be on Point – Bob Group

Africa’s last-mile delivery market is expected to be worth $2.3 billion (R43 Billion) by 2030. If one considers that the continent will be home to some two billion people by 2050, it becomes clear that this sector will grow exponentially and offer many new business opportunities. Meanwhile, South Africa’s total ecommerce market is on track

Retail Infrastructure Transformation Across Africa: An Evolution and Revolution – Vertiv Africa

By Henry Myburgh, strategic key account manager at Vertiv Africa In the dynamic and ever-changing retail landscape, ongoing transformation is a strategic necessity to cater to the primary reality that ‘the customer is king’ – retailers must be adaptive to change in order to meet new customer demands. The intricate interplay of consumer behaviours, driven

Retailers Need Architecture and Redundancies Tailored to Local Conditions to Avoid Downtime and Lost Sales – redPanda Software

Niel Coetzee, Head of Engineering at redPanda Software South Africa felt the full impact of internet disruption when four of the nine undersea cables providing connectivity to these shores went down at the same time in the middle of March. The disruption was widespread and affected businesses across industries. However, while some industries can afford

Pick N Pay Launches New Money Transfer Service, Now the Most Affordable in the Retail Market

Pick n Pay has set a new standard in affordability and accessibility with the launch of its store-to-store Domestic Money Transfer service. At R8.00 per transaction, it is the cheapest price for customers within retail stores. The informal cash usage in the country remains high, and this service will be interoperable across all Pick n

What Retailers Should Be Taking Note of in the Wake of Shoprite’s Knockout Sales Performance

Shoprite recently announced its remarkable half year sales results proving that its retail strategy is hitting all the right marks. Faheem Hoosen, Partner at BDO South Africa., unpacks these results and shares some insight into the learnings that other retailers can take from this success. Shoprite, a leading South African grocer which owns brands such

Four Business Trends to Navigate the Economic Future – Yoco

Physical retail businesses remain crucial in the South African landscape, catering to the preferences of many customers. However, as eCommerce continues to surge, these businesses will experience challenges competing with industry giants like Amazon. The trends outlined below are essential considerations for a thriving retail business in an increasingly online world. While they’re not a

Yoco and Shopstar Join Forces to Empower Small Businesses With Cutting-Edge Ecommerce Solutions

Yoco, Africa’s leading fintech company empowering small businesses, announces a strategic partnership with Shopstar, a prominent ecommerce platform, to revolutionise the digital retail landscape for small businesses across the country and deliver omnichannel solutions that puts control and visibility into the hands of business owners. The collaboration between Yoco and Shopstar marks a significant milestone

More Pick N Pay Smart Shoppers Switching Points for Airtime and Data

Pick n Pay Smart Shopper customers are increasingly spending their points on airtime and data, a popular loyalty reward exclusive for retailer Pick n Pay. Over R1 million worth of points has been switched for airtime and data. Since the Pick n Pay Smart Shopper app relaunch last October, which introduced a seamless points-to-airtime/data conversion

PEPKOR Disrupts Sa’s Loyalty Landscape With +More Digital Rewards Programme

98.7% of South Africans accessed the internet using a mobile phone, according to Statista’s 2024 data. Recognising this trend, PEPKOR, which has the largest retail store footprint in southern Africa, has launched +more, a new digital loyalty programme spanning over 5 000 stores. By introducing this digital platform, the company aims to make customers’ lives

Harnessing the Potential of Mobile Payments in Africa – Halo Dot

Dalene Deale, Strategic Consultant at Halo Dot Financial inclusion remains a critical barrier across Africa. A considerable segment of the population remains alienated from basic banking services. Yet, the arrival of mobile payment technologies, like Halo Dot, promises to bridge this gap. Halo Dot’s innovative approach turns mobile devices into secure, encrypted payment terminals, allowing

Navigating FICA Compliance for the South African Retail Industry

The South African retail industry operates in a complex and challenging environment. Economic uncertainty, rising costs, and unpredictable consumer demands have created conditions in which retailers must constantly adapt to survive. Loadshedding further disrupts operations and sales, while compliance with regulations like FICA and KYC (Know Your Customer) increases the administrative burdens for retail businesses.

What Will Be Impacting Shoppers and Retailers as 2024 Unfolds? – BDO South Africa Incorporated

The retail sector has faced a gauntlet of challenges: a rise in megatrends that are reshaping the sector, and increasingly innovative and competitive markets over the past four years that have significantly shifted shopper behaviour. In turn, retailer strategies have had to be agile enough to handle the unpredictability and fluctuations. Serena Ho, Director and

Africa’s Thriving Consumer Market to Shine at 30th Edition of SAITEX

Africa has one of the world’s fastest growing consumer markets, projected to boast 1.7 billion consumers by 2030. The number of ‘ultra-high net worth’ individuals in Africa with assets exceeding $30 million is expected to grow by almost 50% this year, making way for ample retail opportunities. Consumer and business spending in Africa should reach

South African Consumers Feel the Big Squeeze: 99% Have Changed Their FMCG Shopping Habits to Save Money – NIQ

According to NIQ, 44% of South African consumers feel they are in a worse financial position this year compared to a year ago. Of those respondents, 82% say that increased costs of living are to blame for their recent financial struggles, up from 76% a year ago. Nearly two-thirds (62%) state they are worse off

Massmart’s Five Top Tips to Grow Your SME Business Online

The growth of eCommerce Marketplaces in recent years has given Small and Medium Enterprise (SME) entrepreneurs greater, more cost-effective market access. By making their products available for sale on major retailers’ platforms, these SME entrepreneurs are better able to market their products to consumers who are highly motivated to take advantage of the greater variety

Massmart’s Consumer Study Reveals Key Easter Retail Trends

As the Easter break approaches, Massmart unveils exclusive insights into consumer spending habits for the upcoming holiday season. The study, conducted by Vice President of Brand Marketing Katherine Madley, sheds light on how consumers are prioritizing their retail spend, particularly at Makro and Game stores. Groceries and Fresh Products Remain Top Priorities According to the

The Rise of the Cashless Society – Halo Dot

Jonathan Jacobs, Head of Product and Operations at Halo Dot In recent years, there has been a gradual shift towards going cashless. This is something that is impacting every society around the world. However, in developing countries like South Africa, this transition has become a layered one. Influenced by the divide that separates people when

Accelerating Retail Transformation by Enhancing Operations and Empowering Employees – SPAR Group

In today’s digital world, retailers are looking for more innovative ways of optimising operations, increasing employee efficiency, and enhancing customer experiences. The rapid growth of artificial intelligence (AI) provides them with an invaluable tool to do so especially when it comes to data analysis to augment existing employee skills. Retail modernisation by enhancing productivity in

Can Fast Capital Turn Sa’s SME Challenges Into Opportunities? – Zapper

In the vibrant tapestry of South African entrepreneurship, small businesses stand as beacons of innovation and resilience. As we have ushered in a new year, these enterprises look forward to a landscape that will continue to be marked by both challenges and opportunities, powered by the enduring spirit of South African tenacity and the support

How to Take Advantage of Retail Trends in 2024 – redPanda Software

By Peter Ludi, Business Development Executive at redPanda Software Perhaps the single most effective thing retailers can do in 2024 and beyond is to acknowledge that aspirations and consultative conversations have overtaken reality. If a retailer wishes to take advantage of the latest and greatest trends for this year and next, it would do well

The SPAR Group Is Geared for Further Growth in Southern Africa in 2024 – Adding 2,765 Jobs to the Region in 2023

By Max Oliva, CEO, The SPAR Group Southern Africa South Africa’s economy may be stagnating, but at The SPAR Group Southern Africa, we are pressing forward and making major inroads into creating growth, opportunities, and jobs that are desperately needed. Despite the challenges, which included long bouts of load shedding, tragic wars overseas impacting global

Keeping up With Order Fulfilment in an Always-on and Always-Growing Ecommerce World – Payments and Commerce Market Intelligence (PCMI)

With online sales in Africa on course to top the trillion-rand mark by 2026, the race is on for ecommerce businesses to claim their piece of the pie. Research by Payments and Commerce Market Intelligence (PCMI) indicates that in the next two years the digital commerce market is expected to reach US$72-billion across South Africa,

Take Heed of These New Retail Trends That Emerged Over the 2023 Holiday Season – Nedbank

By Karen Keylock | National Retail Services Manager at Nedbank Commercial Banking South African consumers are under financial strain and, consequently, the way they shop has changed. And with further economic uncertainty expected in the coming year, we expect this evolution to continue. A few trends emerged during last year’s holiday season, which we believe