Digital Transformation Drives Resilience in Africa’s Manufacturing Sector – SYSPRO

By Mark Wilson, CEO, SYSPRO EMEA & APAC There’s no avoiding the reality that we’re in a tough economic cycle laden with global and local uncertainty. Since 2020, the manufacturing sector has undergone a period of unprecedented change. Multiple overlapping – and largely unpredicted – macro-level shocks have combined to create a radically changed world.

South African Business Leaders Believe That Ecommerce Is Growing Faster Than They Can Adapt, Accenture Study Finds

A new report from Accenture reveals that 95% of South African leaders (vs 83% globally) think that eCommerce is growing faster than they can adapt, and are finding it costly to be where customers are. This shared feeling of falling behind affirms how difficult it is to keep up with the pace of change. Additionally,

Innovate—or Lose Your Seat at the Top Table, Retailers Warned – BCG and World Retail Congres

Over the course of the past three decades, the composition of the top global retailers has seen significant churn, with few managing to maintain a lead position. Established players have been usurped by creative newcomers that have prioritised innovation, staying ahead of the curve in terms of technological advancements and changing consumer preferences. A new

Smartfill Spearheads Packageless Retail With Major Accelerator Backing

Smartfill, a greentech startup that eliminates the need for single-use plastic through a smart, efficient and sustainable dispenser solution, has been accepted into two prestigious programmes: Level 4 of the Microsoft Startup Founders Hub and the Climate Finance Accelerator (CFA). Smartfill further holds a grant from the AgriTech Innovation Centre at the UK Research and

Tech Trends Transforming Retail Finance in the Digital Era – Mobicred

By Jason Sive, CEO, Mobicred (and Strategic Partnerships Executive at RCS) Greater levels of digital adoption and the increasing sophistication of technological tools have ushered in a new era for shoppers – one characterised by choice and convenience. Empowered by evolving demands, retail finance leaders have the exciting task of shaping the future of the

Card Times: Cash Finds Itself ‘Virtually’ Out of Fashion – Trade Intelligence

By Nicola Allen, Senior Retail Analyst, Trade Intelligence Earlier this year, social media was abuzz with outrage at an announcement which was misinterpreted to mean that Woolworths was going to stop accepting cash in its stores – it was in fact Woolworths’ WCafés only that were going to stop accepting cash. Trade Intelligence partnered with

IKhokha Launches Affordable New Smart Card Machine for SMEs

One of the market leaders in the fintech space in South Africa, iKhokha, has announced the launch of a new smart card machine that fits into your pocket, called the iK Flyer Lite. This new offering follows the success of the flagship iK Flyer card machine, launched in 2022, which far surpassed initial sales expectations.

What Retailers Should Be Taking Note of in the Wake of Shoprite’s Knockout Sales Performance

Shoprite recently announced its remarkable half year sales results proving that its retail strategy is hitting all the right marks. Faheem Hoosen, Partner at BDO South Africa., unpacks these results and shares some insight into the learnings that other retailers can take from this success. Shoprite, a leading South African grocer which owns brands such

Four Business Trends to Navigate the Economic Future – Yoco

Physical retail businesses remain crucial in the South African landscape, catering to the preferences of many customers. However, as eCommerce continues to surge, these businesses will experience challenges competing with industry giants like Amazon. The trends outlined below are essential considerations for a thriving retail business in an increasingly online world. While they’re not a

Harnessing the Potential of Mobile Payments in Africa – Halo Dot

Dalene Deale, Strategic Consultant at Halo Dot Financial inclusion remains a critical barrier across Africa. A considerable segment of the population remains alienated from basic banking services. Yet, the arrival of mobile payment technologies, like Halo Dot, promises to bridge this gap. Halo Dot’s innovative approach turns mobile devices into secure, encrypted payment terminals, allowing

What Will Be Impacting Shoppers and Retailers as 2024 Unfolds? – BDO South Africa Incorporated

The retail sector has faced a gauntlet of challenges: a rise in megatrends that are reshaping the sector, and increasingly innovative and competitive markets over the past four years that have significantly shifted shopper behaviour. In turn, retailer strategies have had to be agile enough to handle the unpredictability and fluctuations. Serena Ho, Director and

Accelerating Retail Transformation by Enhancing Operations and Empowering Employees – SPAR Group

In today’s digital world, retailers are looking for more innovative ways of optimising operations, increasing employee efficiency, and enhancing customer experiences. The rapid growth of artificial intelligence (AI) provides them with an invaluable tool to do so especially when it comes to data analysis to augment existing employee skills. Retail modernisation by enhancing productivity in

How to Take Advantage of Retail Trends in 2024 – redPanda Software

By Peter Ludi, Business Development Executive at redPanda Software Perhaps the single most effective thing retailers can do in 2024 and beyond is to acknowledge that aspirations and consultative conversations have overtaken reality. If a retailer wishes to take advantage of the latest and greatest trends for this year and next, it would do well

Keeping up With Order Fulfilment in an Always-on and Always-Growing Ecommerce World – Payments and Commerce Market Intelligence (PCMI)

With online sales in Africa on course to top the trillion-rand mark by 2026, the race is on for ecommerce businesses to claim their piece of the pie. Research by Payments and Commerce Market Intelligence (PCMI) indicates that in the next two years the digital commerce market is expected to reach US$72-billion across South Africa,

Embracing the Future of Customer Loyalty – LoyaltyPlus

By Mariette Fouche, Head of Product Development and Solution Design at LoyaltyPlus Few people would dispute the importance of customer loyalty for business success. Companies have realised the need to create tailored solutions that meet the unique requirements of individual clients. This can at least partly be attributed to more efficient data analysis resulting from

Carefully Balancing Technology and People Can Elevate Retailers and Benefit SA – redPanda Software

The Human Face of Retail By Peter Ludi, Business Development Executive at redPanda Software There’s widespread acceptance that improving customer experience will go a long way towards attracting and retaining customers, especially at a time when there’s increased competition for valuable consumer spend. Naturally, all eyes turn to technology to remove friction, add convenience, automate,

Retail Tech | What to Expect in 2024 – Smollan

Once upon a time (literally like last week!) a shopper popped in for a quick pre-holiday shop. Welcomed by a Bot that offered personalised suggestions based on previous purchases – a hassle free push to make their experience “more than”. Drawn into the clothing section, smart mirrors gave them the option to virtually try on

What Generative AI means for Retail – Accenture

By Sheetal Patel, Retail lead and Junaid Kleinschmidt, Digital Marketing Strategy and Intelligence lead for Accenture, Africa In the span of a year, the landscape of artificial intelligence has undergone a remarkable transformation. Until late 2022, few people outside of cutting-edge artificial intelligence had heard of Large Language Models (LLMs) or Generative AI. Now, it’s

RCS Continues to Revolutionise SA Credit: Expanding their Retailer Network & Payment Options for Greater Customer Choice and Convenience

South African shoppers want choice and convenience. Recognising this, retail consumer finance provider, RCS, is offering real, tangible value to its customers. By expanding its partner network, payment options and embracing cutting-edge technology, RCS is not just keeping up; it’s leading the way towards greater financial inclusion in South Africa. Credit extended to healthcare products

6 Ways Payment Technology Has Revolutionised Opportunities for Companies – Paystack

It doesn’t matter whether a company is a small to medium-sized enterprise or a large corporation, or where it’s based, we are all now operating in a global economy. Irrespective of the size of an enterprise, its location or what its product offering is, with the right payment and transaction mechanisms, it can compete equally

Disruptive Technology Is Driving Progress in Smart Manufacturing – SYSPRO

By Mark Wilson, CEO, SYSPRO EMEA & APAC The manufacturing industry is a tough industry, vulnerable to impacts from the economy, geo-political events such as conflict and pandemics, and other stresses that impact the global and local supply chains and markets. Manufacturers constantly need to seek out a competitive advantage to stay at the forefront

Belva Digital Partners With Infobip to Expand Its Product Portfolio Across Africa

Belva Digital, a marketing technology company based in Kenya has expanded and enhanced its product portfolio through its participation in the Infobip Partner Connect Programme, which has enabled it to widen its customer network. Client background Belva Digital is a marketing technology company based in Nairobi, Kenya. It was founded over a decade ago and

Starlink and Jumia Collaborate to Expand Internet Service in Africa

Jumia, the leading e-commerce platform in Africa, has announced an agreement with Starlink, a satellite internet service, to retail the Starlink Residential Kit in Africa. With this partnership, Jumia aims to bridge the digital divide by delivering Starlink’s high-speed, low-latency internet to previously underserved regions of Africa. The agreement will initially cover Nigeria, with plans

Pick N Pay ASAP! Launches New Fresh Way of Shopping, With Unlimited Free Delivery!

Pick n Pay asap! has relaunched its fast-growing on-demand delivery app, and to celebrate, it is offering unlimited free delivery for its customers in October. More and more customers are enjoying shopping with Pick n Pay asap!, which has delivered exponential growth into 2023. The upgrades will give customers a smoother, faster and ‘fresher’ way

How the Shoprite Group is Redefining Shopping in South Africa

The ‘Retail Store of the Future’ is no longer a distant concept. With the integration of cutting-edge technologies including artificial intelligence (AI), Radio-Frequency Identification (RFID), digital advancements and data science, it’s already a reality. To be at the forefront of this evolution, the synergy between business and technology is critical. Technology and business should not

Unified Payments Taps Compass Plus Technologies for its New Payment Gateway Platform to Future-proof its E-commerce Acquiring Business

Unified Payments (UP), Nigeria’s premier financial technology service provider, has successfully launched its e-commerce gateway services built on the new state of the art payment gateway platform from Compass Plus Technologies. The strategic move further strengthens the 18-year partnership between the two technology titans and has enabled UP to become the first institution in the

Rentoza Secures Funding from Vumela Enterprise Development Fund and Edge Growth

Started by 4 friends with the goal of enabling more South Africans to access premium products and technology, Rentoza has become the country’s first pure play subscription model for digital goods and appliances. Their bold mission to democratize and dematerialize ownership of technology devices and appliances has enabled them to secure R 18m in finance

Energise Africa’s Food and Beverage’s Future: Sustainable Solutions for Growth and Resilience – Schneider Electric

By Clive Roberts, Segment Lead: CPG – Anglophone Africa at Schneider Electric Africa is home to one of the world’s fastest growing populations, reaching a projected 2.5 billion people 2050. It is also this demographic advantage translates into a vast consumer base that is youthful, aspirational, and urban-centric. As a result, the demand for diverse

Leadership Moves at the Argility Technology Group

The Argility Technology Group (ATG) – this year celebrating forty-five years of operations and latterly owned by Smollan, has a new CEO. Tanya Long takes over the role from Marko Salic who now moves to the position of Chief Data Officer (CDO) for the Smollan Data & Technology cluster and Chief Technology Officer (CTO) for

Trend Piece: ECommerce – Awakening the B2B Experience – Schneider Electric

Most of us have engaged in eCommerce one way or another and are likely to frequent our tried and tested online providers for years to come. We can navigate B2C eCommerce comfortably and enjoy the ease of finding great products, seamless services, and fast delivery. In fact, the eCommerce user experience (UX) continues to get

AI Transforms CX and Service Delivery

Helping companies deliver excellent customer service has been at the heart of 1Stream since the business was launched 15 years ago. While much has changed over the last decade and a half, the essence of what makes 1Stream Southern Africa’s leading CRM and cloud-based contact centre provider remains the same: a commitment to delivering leading-edge,

PAYM8 Expands E-Commerce Offering, Empowering Merchants with Seamless Payment Solutions Amid Surging Demand

Leading tech and financial gateway service provider PAYM8, announced the expansion of its e-commerce offering. This comes in response to the South African e-commerce market’s projected growth of 11.89% in the next five years, reaching a market volume of US$9.97 billion, roughly R75 billion, by 2027. As consumers increasingly value the convenience, time savings, and

Unleashing the Retail Revolution Through the Power of Data – redPanda Software

By Gerhard Nortjé, MD of redPanda Software Data has emerged as a vital asset for businesses looking to gain a competitive edge. The ability to leverage customer and operational data has become crucial in shaping the customer experience and driving sales. Data has the potential to revolutionise retail if used effectively. Personalisation It all begins

Technology Enables Inspection and Detection for Food & Beverage Manufacturers – SYSPRO Africa

By Johan du Toit, Strategic Sales Executive for SYSPRO Africa Simply put, consumers must be able to trust the food they buy. Quality control issues can easily and quickly lead to consumer dissatisfaction and negative sentiment towards a brand or product line. They may also lead to a costly product recall, or in the worst-case

Women in the Lead in E-commerce – Mr D

As e-commerce grows globally with online shopper numbers expected to continue to increase by 18 percent annually in Africa, a report by the International Finance Corporation (IFC) projects that such growth could be higher if we invest in the women entrepreneurs on e-commerce platforms. The industry presents South Africa with a clear opportunity for women

AI Has Simplified and Smartened Contact Centres – 1Stream

You’ll be hard pressed surfing news sites without reading about the age of AI and the rise of the bots. While the impact of AI on our lives is debated, the jury is in on AI in contact centres and the verdict is unanimous. AI is transforming contact centres in profoundly positive ways. Here are

DFCU Bank, Mastercard, and Rabo Partnerships Join Forces to Digitize Agricultural Ecosystem in Uganda

(L-R): Daniel Huba, Vice President of Sub-Saharan Africa Market Development for Community Pass at Mastercard; Charles Mudiwa, Chief Executive Officer and Managing Director of dfcu Bank; and David Gerbrands, Global Head of Agri and Banking Advisory Services and Inclusive Business Ventures at Rabo Partnerships, signing the partnership agreement in Uganda. Through the Farm Pass platform,

DRUID Forms Strategic Alliance with MoData: Pioneering AI-Powered Customer Engagement and Fintech Solutions

DRUID, an AI-driven conversational leader, has announced its strategic partnership with MoData (Pty) Ltd, an emerging forerunner in AI-powered customer engagement, fintech and data-driven financial applications. This collaboration is poised to blend DRUID’s advanced conversational AI capabilities with MoData’s transformative financial business operational insights, equipping businesses with powerful tools to maximise digital adoption strategies while

Talented Technology Students and Experts Wanted at Africa’s Largest Retailer

The Shoprite Group invites technology students and seasoned Information Technology (IT) professionals to join Africa’s largest retailer by applying for its bursary programme or various available job opportunities. The retailer’s comprehensive bursary programme covers tuition fees and on-campus accommodation, provides a grocery allowance, and guarantees employment upon graduation. Youth studying scarce and sought after skills

How ERP Empowers the Future Focused Retailer – Times 3 Technologies

The world of retail has changed. With more and more customers now shopping online, retailers have had to come up with creative ways to bring the physical and virtual worlds together to create seamless, memorable experiences. But with this comes a great deal of complexity. Having a robust tech foundation is no longer a nice

High Investment in Self-Checkout, as Demand Grows Beyond grocery

More than a quarter of global self-checkout shipments went to non-grocery stores as the technology penetrates new segments Wider range of retailers adopting self-checkout 2022 was the second highest year for self-checkout shipments globally, according to Global EPOS and Self-Checkout 2023, the latest report from strategic research and consulting firm RBR. More than 193,000 units

SA Retail Workers Call For More Technology: Microsoft-IDC Study

Research reveals frontline workforce underserved by IT tools, and which cites communication and access to information as key areas for digital transformation Most South African retail workers are feeling overworked but the vast majority believe technology is the answer to their situation, a Microsoft-sponsored IDC study has revealed. “We often refer to them as ‘the

New Leaf Technologies’ Recommendations on How to Turn Challenges Into Opportunities

There are very few instances nowadays where employees will spend their entire careers at the same company. The job landscape has changed so dramatically – particularly since the pandemic and the ability to work from home – that if a business fails to meet worker expectations staff simply look elsewhere and quit. Scroll through any

Revolutionising the In-Store Retail Experience With Technology that Serves – redPanda Software

By Peter Ludi, MD Solutions at redPanda Software Technology has been integrated into virtually every aspect of people’s lives. For some retailers, it has become the focus instead of just being seen as an enabler to creating a more integrated customer experience. The growth of e-commerce has seen people have ever higher expectations of their

Advanced Food Processing Technologies Could Make the Food Industry More Sustainable – SYSPRO

By Marius Wessels Manager: Professional Services for SYSPRO Africa Food goes to waste at every stage in the food manufacturing and distribution process – from farming and production to packaging, storage, distribution, retail and finally, once it reaches consumers. According to the Food and Agriculture Organisation of the United Nations (FAO), globally we lose or

Explosive Growth in Mobile Self-scanning, Reaching New Countries and Retailers

The number of stores allowing customers to scan items as they shop grew by nearly a quarter globally last year, and is expected to triple by 2028. 57,000 stores offering mobile self-scanning Retailers are increasingly investing in mobile self-scanning technology, with an additional 11,500 stores offering the service in 2022. According to Mobile Self-Scanning and

Channel Overload is Hurting Full-Funnel Marketing Effectiveness and ROI Confidence

Pick a channel, any channel. With so many to choose from, marketers have their hands full as they weigh the options, allocate their budgets, and then validate their decisions. And as varied as the measurement landscape is today, the challenges will only increase as new channels come to market—unless marketers shift to think more holistically about

Arla Foods Inaugurates State-of-the-Art Dairy Farm in Kaduna, Nigeria

Arla Foods, maker of Dano Milk, has inaugurated its state-of-the-art dairy farm in Kaduna as part of the company’s efforts to ensure sustainable milk production in Nigeria. The farm located in Damau village, Kubau Local Government Area, Kaduna State, was inaugurated on Thursday, May 25, 2023, by the Executive Governor of Kaduna State, Mallam Nasir

Boost Sales, Drive Revenue With 1Stream CRM

1Stream CRM is a smart and easy-to-use solution that will help your sales team achieve their targets by providing them with all the tools they need to help your business grow. Designed for medium to large organisations, 1Stream CRM is successfully utilised by some of South Africa’s leading corporates, backed by 1Stream’s expertise and support.

Absa Acquires Minority Stake in Agritech Start-up, Khula!

In line with its strategic intent to be a digitally powered business that is committed to transformation, Absa Bank has acquired a minority stake in the agritech start-up, Khula! App Pty Ltd. Through its award-winning app, Khula! has built an ecosystem of three platforms that addresses challenges across the agricultural value chain. This includes a