30% of FMCG product currently sold on promotion SA shoppers halve shopping trips Shoppers prioritise retailers with best overall basket offer The latest NielsenIQ State of the Retail Nation report which reflects data measured over the four weeks to the beginning of September 2022, has found that shoppers have halved the number of times they
We are proud to share the 2022 Shoprite Holdings Integrated Report and Sustainability Report. From employee training and small supplier development, to donating millions in surplus food and goods and reducing our carbon emission intensity – our purpose is to uplift lives every day. In the past financial year: the Group invested R600 million in
With seven low calorie/low kilojoule carbonated cold drinks in its stable, The Coca-Cola Company (TCCC), continues to offer consumers choice despite recent changes to its product portfolio. Two years ago, TCCC announced that it would retire select products in various markets around the world as part of a global portfolio refresh. According to Silke Bucker,
By Peter Ludi, Business Development Director at redPanda Software Improving time to value (TTV), the length of time it takes a new customer to realise and extract value from a product or service, has to be a major priority for savvy retailers. Working with an experienced partner can enable the retailer to rapidly get to
After two consecutive years of month-long Black November deals, due to the Covid pandemic, Game is returning to its one-day Black Friday sale and bringing back midnight openings in 2022, as consumer shopping habits continue to return to normal after Covid-19. The retailer will open most of their 108 stores across the country from 00:00
As we flip flop between candles powering up and diesel drumming to a now common beat – with the longest run of loadshedding in South Africa recently under our belts – the massive impact this has had on business has been nothing less than debilitating leaving our economy in a precarious position. With loadshedding recently
By Andrew Dawson, MD at MACmobile In today’s digital world, where ecommerce platforms are becoming the de facto standard for many shopping experiences, the retail value chain has access to more data than ever before. The explosion of business intelligence and visualisation tools, and the creation of data lakes to pool information and optimisation structures
Merchants that use Peach Payments to accept digital payments can now leverage Instant EFT by Peach Payments to improve conversion, reach more customers and save on card fees South Africa-based digital payments gateway Peach Payments and API fintech Stitch have partnered to enable online merchants across South Africa to accept secure, low-cost instant EFT payments.
Shoprite’s mobile application, with the Money Market Account functionality at its core, is the winner of Most Innovative Solution and App of the Year at this year’s MTN Business App of the Year Awards. The app supports Shoprite’s Money Market Account, a fully-fledged, transactional bank account – the first by a SA retailer – and the lowest-cost bank entry-level
Global retail specialist Smollan, representing some of the world’s most loved FMCG and commerce brands have made a significant investment in eComplete, a turnkey end-to-end ecommerce solutions company that helps brands succeed at eCommerce. Both companies have enjoyed a close working relationship in the past – passionate about exploring end-to end solutions for brands; the
16% Growth in eCommerce Fraud Losses in Just 12 Months A new study from Juniper Research has found that the total cost of eCommerce fraud to merchants will exceed $48 billion globally in 2023, from just over $41 billion in 2022. It predicted that this growth will be accelerated by the increasing use of alternative
Partnership to provide unparalleled, frictionless customer experience to MEA customers. During GITEX Global 2022 this week Uniphore, the leader in Conversational AI and Automation, announced a strategic partnership with Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, to bring its integrated Conversational AI and communications platform to customers across
Nestlé’s largest coffee brand and one of the world’s favourite coffees, outlined today its extensive plan to help make coffee farming more sustainable: the NESCAFÉ Plan 2030. The brand is working with coffee farmers to help them transition to regenerative agriculture while accelerating its decade of work under the NESCAFÉ Plan. The brand is investing over
Woolworths will become the first retailer in South Africa to offer an integrated omnichannel shopping experience through their app. The upgrade will see the retailer’s two digital apps, Woolies Dash, its popular on-demand service, and the Woolies App, its main mobile app, integrate into one shopping platform, with a key focus on offering customers an
Shareholders are referred to the Stock Exchange News Service announcement on 13 April 2022 (Announcement) regarding the acquisition by Mr Price of 70% of the issued share capital of Blue Falcon Trading 188 (Proprietary) Limited, which owns the Studio 88 Group of businesses (Studio 88 Group or Business), from RMB Ventures Six (Proprietary) Limited (RMB
Over the past 12 months, the Shoprite Group has increased its installed capacity of solar photovoltaic (PV) systems by 82% to 26,606 kWp. The 143,674m2 of solar panels at 62 sites, is equivalent to the size of 20 soccer fields. This is enough to power the equivalent of 3,735 households for one full year, thus
Makro mRewards partners with Standard Bank UCount Rewards & Caltex to ease the fuel burden. As of 16 September 2022, Makro, one of South Africa’s longest standing retailers will offer its mRewards members up to R10* back in Rewards Points per litre of fuel and oil at participating Caltex forecourts around the country. According to
Braintree, a trusted Microsoft Gold Certified Partner powered by Vivica Holdings, has been named as an LS Retail Diamond and LS One Platinum partner for 2022, further entrenching the company as an expert in providing digital solutions to the retail and FMCG sectors across Africa. LS Retail is a leading global provider of all-in-one business
MACmobile, leading provider of cloud-based solutions for the Fast-Moving Consumer Goods (FMCG) space, has launched MAC eCom Platform, an end-to-end eCommerce platform developed specifically to bring digital transformation to South African general trade and the main market space. MAC eCom Platform offers a complete B2B platform with built-in warehousing, distribution, and sales modules to allow
Nick Imudia, Co-Chief Executive Officer (CEO) at Konga, Nigeria’s leading composite e-commerce giant, is set to stand down from the role at the end of September 2022, after a successful term as agreed with the Board of Konga Group while Prince Ekeh, his Co–CEO who just completed his MBA from University of Oxford, England is
By working together, Pick n Pay and Mr D have just made online grocery shopping much better, easier, and more exciting for customers. Using the Mr D app, all your favourite Pick n Pay products can now be delivered right to your door. By bringing together the best of Pick n Pay and Mr D,
South Africa’s business, government and NGO leaders came together to celebrate the 25th anniversary of MySchool MyVillage MyPlanet (MySchool), Woolworths innovative, multiple award-winning community loyalty and corporate social responsibility programme. The programme has provided support of around R934 million to more than 8 000 schools and NGO beneficiaries across the country, who have benefited from
Woolworths and FlySafair partner to bring travel perks to local travellers. As the year-end fatigue begins to set in, and with the start of October school holidays, South Africa’s much-loved retailer, Woolworths, and FlySafair have joined forces in an exciting partnership that is sure to give travellers a reason to smile. Passengers travelling on selected
The Shoprite Group has opened 31 new stores – equating to more than one a day – during the month of September, creating 521 new jobs. With more than 145 000 employees, the Group is South Africa’s largest private sector employer – a trend which is set to continue as it plans to open 275 new
SPAR’s Chikka Chicken insists on environmental responsibility across the value chain Sustainability at SPAR, and more specifically their freshly in-store prepared Chikka Chicken, is about joining the dots, not ticking the boxes. By embedding environmental responsibility into every activity in the value chain, Chikka Chicken aims to ensure that customers not only get great-tasting chicken
The Shoprite Group now helps its suppliers with access to funding at the most affordable rates with the launch of a new supply chain finance product. The CredX finance product, which is often cheaper than bank financing, is available to all of the Group’s suppliers and is expected to assist especially SMMEs, for whom cash flow constraints and access
The popularity of rewards programs among South Africans remains high, as many consumers continue to seek ways to stretch their pockets, and find ways to make the most out of their everyday purchases. As a result of this popularity, more and more South African brands are including rewards as part of their customer relations strategy.
By Nivasha Pather, Category Marketing Manager, Nestlé East, and Southern Africa Culture is an inherent part of our identity as South Africans and in art, we have found many a means to reflect that which makes us proud of our heritage. Particularly for our diverse country, art’s ability to reflect our heritage also breaks boundaries,
In 2021, Nestlé East & Southern Africa Region (ESAR) joined forces with tech start-up Kudoti, waste buy-back centre, Destination Green, and waste reclaimers from Tembisa and together launched RE-Imagine Tomorrow, an ambitious waste management initiative. The project applies principles of the circular economy in tackling poor waste management, and has, over the last year, been
SPAR International has selected CitrusAd, a leading tech platform built for retail, as a worldwide supplier of e-grocery retail media solutions. CitrusAd’s retail media platform will form part of SPAR’s digital transformation journey, supporting the delivery of a personalised, targeted, experience to consumers online, matching SPAR’s offline approach. SPAR is one of the most recognised
SPAR International has announced a worldwide partnership with food tech company Whywaste to support their food waste reduction strategy at retail. SPAR country organisations will be able to use Whywaste’s digital solutions in their day-to-day operations to reduce food waste in stores. Portfolio of solutions Whywaste provides a portfolio of solutions that addresses food waste-related
Jumia (NYSE: JMIA), the leading e-commerce platform in Africa, has today announced a partnership with Coca-Cola Africa Operating Unit to offer consumers access to Coca-Cola products from the comfort of their homes. The partnership will provide a steady supply of Coca-Cola’s beverage portfolio to consumers who prefer to shop online through the Jumia platform and
The newly revamped Boardwalk Mall is home to the Eastern Cape’s first world-class Checkers FreshX supermarket, which has created new jobs for 138 employees. The store has a total of 202 employees and will be managed by Warren Kappadu who joined the retailer in 2018. Checkers FreshX Boardwalk Mall will offer customers a unique shopping
Makro launches a first in South Africa – digital premium liquor experience, nestled at their Woodmead Liquor store in Johannesburg North. In partnership with Distiller Pernod Ricard, the official ribbon cutting event took place on Thursday evening with interactive digital experiences showcasing the distillers’ topline brands; Chivas, Glenlivet and Jameson. The newly revamped Makro Woodmead
By Andrew Dawson, MD of MACmobile Digital transformation has been identified as a key driver for optimisation in the South African Fast-Moving Consumer Goods (FMCG) space, particularly in the main market. Bringing a consumer-like, app-driven ecommerce experience to this market is an area that has received a lot of attention and investment, and several apps
As South African consumers continue to turn to private brand products to make their money go further, Massmart’s ‘M’ frozen convenience offering has experienced exciting growth of over 30% at Makro between January and June this year. ‘M’ is of equivalent quality to leading brands in the same categories and the brand is aggressively developing
Mike Smollan, Chief Growth and Innovation Officer at Smollan looks at retail trends for the third and fourth quarters of this year and beyond, and what these means for growth. Gears switched at the beginning of 2022 as we entered a new phase in a retail eco-system that was still massaging aches and pains and
In the week of National Recycling, International Coastal Clean-up and World Clean-up days, Woolworths has confirmed that with the recent opening of a new PET Wash Plant in Cape Town an additional 1 000 of the retailer’s food packaging items can now be recycled in South Africa. Another exciting packaging improvement is the current rollout of
RFG Holdings increased revenue by 21.2% in the 11 months to August 2022, the group announced in a trading update released on the stock exchange news service (SENS). In the first six months of the 2022 financial year, RFG reported revenue growth of 20.9%. Chief executive officer Pieter Hanekom said growth was driven by ongoing
Local startup makes it possible to fight climate change while shopping online With a goal to curb carbon emissions, South African startup Curbon, will make carbon-neutral online shopping possible through the launch of the country’s very first plugin created to help fight climate change. Curbon’s unique offering gives shoppers the opportunity to take direct, meaningful climate
SPAR Athienitis, situated in the Fife Avenue shopping centre in Harare, Zimbabwe, has reopened its doors after extensive renovations. The new-look SPAR Supermarket boasts wider shopping aisles, an increased range, and a new gifting and home décor section The store has undergone a significant transformation, with an increase of 600m2 (about twice the area of
The impact that online – in all its facets – has on offline sales is much greater than perceived This year the fourth 2022 South African Digital Customer Experience Report reveals the phenomenal impact that the combination of social selling, reviews and online browsing – in all of its facets – has on offline sales:
South African consumers are cheering a small decrease in petrol and diesel prices for September, but for fuel retailers, the industry remains a tough industry characterised by low margins and rising costs. Diversifying revenue streams is a favoured lever most fuel retailers have for increasing their profitability in this difficult operating environment, says Steven Heilbron,
“Convenience” is no longer just a buzzword in online retail– it’s everything. The e-commerce explosion in the past two years, both internationally and in South Africa, has heightened customer expectations to the extent that failing to deliver online orders on time can literally make or break a business. Retailers that don’t shape up in terms
The results, from continuing operations, for the financial year under review are for a 52-week period compared to 53 weeks in the previous financial year. Throughout we are showing the 53 weeks to 4 July 2021 as the comparative period, unless stated otherwise. Sale of merchandise increased by 9.6% to R184.1 billion Basic earnings per share
World’s leading clean, eco-friendly, automated, on-demand and instant logistics service will serve Jumia’s consumers upon launch Jumia (NYSE: JMIA), the leading e-commerce platform in Africa, and Zipline, the world’s largest instant delivery service, announced today a collaboration to deploy automated, on-demand delivery for e-commerce in Africa. Pilot program and testing were launched a few months
HIGHLIGHTS • Full year dividend significantly increased, up by almost 250% to 229,5c • FBH turnaround demonstrated through strong operational and financial performance, with aEBIT growth of almost 49% • Australian second half performance outperformed expectations, with David Jones aEBIT up 86% and Country Road Group aEBIT up 19%. • Foods business continues to generate
Seamlessly integrating is the golden nugget, amongst several other factors worth considering Keeping customers happy in the online retail space requires e-commerce businesses to be at the top of their game. Where traditionally a customer would visit a physical store, buy an item, and hopefully go away feeling satisfied with their purchase, online retailers not
Highlights 4.3% Comparable store sales growth from continuing operations 50% Online sales growth Expense growth 3% below inflation Potential Offer by Walmart to acquire Massmart shares it does not already ownfor ZAR62 per share Potential Offer represents a 53% premium on 26 August 2022 closing share price CEO succession also announced Results Summary Total sales
Africa’s Largest B2B E-Commerce Network Becomes Official Private Sector Ambassador for “Silicon Zanzibar” Initiative Wasoko, the African e-commerce company leveraging innovative technology to transform the informal retail supply chain, has announced the official launch of the “Wasoko Innovation Hub” in partnership with the Zanzibar government. Located in Fumba Town, Zanzibar, the new Hub will focus on
