Konga, Nigeria’s leading composite e-commerce platform has partnered with Verve International to reward customers with free shopping vouchers. Tagged Season of Rewards, the campaign, which kicked off on March 1, 2023 will see shoppers receive free vouchers when they shop on Konga.com with their Verve cards. The partnership underpins the commitment of both brands to
Every successful retailer knows that to nurture customer loyalty and establish a strong brand, you have got to perfect four key considerations: product, price, place, and promotion. First introduced in the 1950s, these are old principles, but they remain essential in understanding the foundations of the retail industry. However, in the South African market, where
A newly released study revealed that South Africans’ online spending patterns and behaviour continued to grow at a rapid pace in 2022. This is despite the country’s ongoing recovery from lockdown restrictions and social distancing. The comprehensive results of the Online Retail in South Africa 2022 study, released today by World Wide Worx with Mastercard,
Retail chains across the country scrambled to upgrade existing platforms or create online stores to ensure they could continue operating during the hard lockdown in 2020. During this period online shopping experienced unprecedented growth, irrevocably changing shopping behaviour. Many small businesses did not survive the lockdowns. A study by FinFind and the Department of Small
Tier 1 retailers are leading the way with innovation that will enhance CX with consistency across channels, more self-service options, and less friction It was great to be back at the National Retail Federation (NRF) Retail’s Big Show in 2023. One of the primary reasons is — after a remote-only event in 2021 and lower-than-normal
Leading home improvement, DIY and building materials retailer, Builders has announced the appointment of Karen Ferrini as Vice President of Builders and member of the Massmart Executive Committee. Effective 1 February 2023, Ferrini takes over Herman Venter’s position following his appointment to Group Chief Merchandise Officer (CMO). With almost 25 years’ experience in retail and
Annual ACI Holiday Spending Report reveals surge in use of mobile devices, digital wallets and buy now, pay later (BNPL) payment methods during 2022 holiday season, as shoppers sought out cheaper, more convenient alternatives eCommerce transactions increased 21%, as fraud attempts decreased by 0.5% during holiday season Q4 2022 versus 2021 BNPL transaction values increased
3D Secure is now available as part of CR2’s platform to prevent fraudulent transactions while delivering a positive customer experience CR2, a world leader in the digital banking and payments platform industry has partnered with M2P Fintech, a global leader in embedded financial infrastructure. This partnership provides banks with an innovative solution to secure e-commerce
Online demand for products is growing rapidly, but amid supply chain disruptions there is a greater need to deliver items to customers effectively. Technology, however, is finding a way Transport and logistics are soaring in Africa, with further rapid growth predicted for years to come. That’s the word from the World Economic Forum and African
According to Boston Consulting Group (BCG), Africa’s informal retail sector accounts for more than 70% of food, beverage and personal care products provided to consumers across the continent. However, despite their importance, local informal shops throughout Africa have been consistently held back for decades by a host of major challenges including frequent stockouts, limited access
By 2025 the value of ecommerce transactions in SA is expected to reach R225bn as reported by IOL with the market itself estimated to reach R400bn the same year “Chatting to industry experts at the end of last year at the GIBS SA Retail Industry Conference – the general consensus was that innovation, flexibility and
ACI Instant Pay provides access to lower-cost payments, instant liquidity, reduced risk of fraud and enhanced shopper experience ACI Worldwide (NASDAQ: ACIW), a global leader in mission-critical, real-time payments software, today announced the launch of ACI Instant Pay, a new real-time payments solution that enables merchants in the U.S. to accept online, mobile and in-store payments instantly. The expansion of ACI’s
Online retail in South Africa passed the R50-billion milestone in 2022, driven by an ongoing boom in demand for home deliveries, according to new research findings released today. “Online Retail in South Africa 2022”, a study conducted by World Wide Worx with Mastercard, reveals that the total growth for online retail in South Africa in
South Africa’s leading payment gateway provider Payfast has undergone a major rebrand. Having joined forces with PayGate and SiD under Network International, the company has created a new home for its consolidated offering. With a renewed focus on enabling growth – for the brand, its merchants, and the broader ecommerce industry – this milestone represents
The Covid-19 pandemic forced organisations to shift their focus to digital and e-commerce environments. Those that already had a digital presence and e-commerce capabilities have had an advantage over those laggards struggling to play catch up. Supporting the growth of e-commerce are new market entrants and solutions which are actively shaping the digital payments space.
Big ticket items and new payment methods deliver surprising data Black Friday and Cyber Monday came and went with a positive bang and a bag full of surprises, despite the concerns of pressure exerted by inflation and loadshedding. Chairperson of the ECommerce Forum of South Africa (EFSA) and PayU CEO, Karen Nadasen, shared, “Following trends from
The South African retail space has seen some dramatic changes in a relatively short time. Online shopping has become the new normal bringing with it new payment opportunities and some key challenges yet to be overcome. In this fast-changing landscape it is important for merchants to find their preferred e-commerce partner of choice who will
By Darijan Bošković, Sales Director: Africa at Infobip The African continent is widely considered retail’s next big gold rush, based on its population of 1.4 billion people, which includes more than 500 million internet users and over 330 million eCommerce consumers. Additionally, with 19 of the top 20 fastest-growing countries in the world, the continent’s
Hot on the heels of yet another interest rate increase adding more yet squeeze on businesses and consumers alike, South Africans showed they still have an appetite for retail spend, with data from leading omnichannel payment solutions provider Ecentric Payment System’s 2022 Black Friday Payment Gateway Dashboard showing whopping increases in both transactions volume and
By 2025 the value of ecommerce transactions in SA is expected to reach R225bn as reported by IOL. The market itself is estimated to reach R400bn the same year, facilitated by more than 1 billion transactions annually, pushed by the ‘convenience factor’ as consumers found their fit during the long days of lockdown. Add to
Naspers Limited (JSE: NPN) has announced a solid set of results for the first half of the year. Despite a turbulent period during which industry growth expectations and valuations came under significant pressure, we have increased ecommerce revenues and continued organic investment into those segments where we see the highest growth potential. This investment is
Pick n Pay Home offers new and exclusive online-only products and customers get an impressive new Smart Shopper benefit Customers across South Africa will now be able to shop online at a brand-new Pick n Pay Home shop for a range of exciting new products that will only be available online. The new online shop will be
By Kabelo Ngwane, Head of Customer Success at Infobip Despite tough economic conditions, such as surging inflation and the rising cost of living that are forcing consumers to tighten their belts, South African retailers are preparing to cash in on the busiest day of the year for retail sales – Black Friday. However, experts warn
As we flip flop between candles powering up and diesel drumming to a now common beat – with the longest run of loadshedding in South Africa recently under our belts – the massive impact this has had on business has been nothing less than debilitating leaving our economy in a precarious position. With loadshedding recently
By Andrew Dawson, MD at MACmobile In today’s digital world, where ecommerce platforms are becoming the de facto standard for many shopping experiences, the retail value chain has access to more data than ever before. The explosion of business intelligence and visualisation tools, and the creation of data lakes to pool information and optimisation structures
Merchants that use Peach Payments to accept digital payments can now leverage Instant EFT by Peach Payments to improve conversion, reach more customers and save on card fees South Africa-based digital payments gateway Peach Payments and API fintech Stitch have partnered to enable online merchants across South Africa to accept secure, low-cost instant EFT payments.
Global retail specialist Smollan, representing some of the world’s most loved FMCG and commerce brands have made a significant investment in eComplete, a turnkey end-to-end ecommerce solutions company that helps brands succeed at eCommerce. Both companies have enjoyed a close working relationship in the past – passionate about exploring end-to end solutions for brands; the
Woolworths will become the first retailer in South Africa to offer an integrated omnichannel shopping experience through their app. The upgrade will see the retailer’s two digital apps, Woolies Dash, its popular on-demand service, and the Woolies App, its main mobile app, integrate into one shopping platform, with a key focus on offering customers an
By working together, Pick n Pay and Mr D have just made online grocery shopping much better, easier, and more exciting for customers. Using the Mr D app, all your favourite Pick n Pay products can now be delivered right to your door. By bringing together the best of Pick n Pay and Mr D,
SPAR International has selected CitrusAd, a leading tech platform built for retail, as a worldwide supplier of e-grocery retail media solutions. CitrusAd’s retail media platform will form part of SPAR’s digital transformation journey, supporting the delivery of a personalised, targeted, experience to consumers online, matching SPAR’s offline approach. SPAR is one of the most recognised
Jumia (NYSE: JMIA), the leading e-commerce platform in Africa, has today announced a partnership with Coca-Cola Africa Operating Unit to offer consumers access to Coca-Cola products from the comfort of their homes. The partnership will provide a steady supply of Coca-Cola’s beverage portfolio to consumers who prefer to shop online through the Jumia platform and
Local startup makes it possible to fight climate change while shopping online With a goal to curb carbon emissions, South African startup Curbon, will make carbon-neutral online shopping possible through the launch of the country’s very first plugin created to help fight climate change. Curbon’s unique offering gives shoppers the opportunity to take direct, meaningful climate
“Convenience” is no longer just a buzzword in online retail– it’s everything. The e-commerce explosion in the past two years, both internationally and in South Africa, has heightened customer expectations to the extent that failing to deliver online orders on time can literally make or break a business. Retailers that don’t shape up in terms
World’s leading clean, eco-friendly, automated, on-demand and instant logistics service will serve Jumia’s consumers upon launch Jumia (NYSE: JMIA), the leading e-commerce platform in Africa, and Zipline, the world’s largest instant delivery service, announced today a collaboration to deploy automated, on-demand delivery for e-commerce in Africa. Pilot program and testing were launched a few months
Seamlessly integrating is the golden nugget, amongst several other factors worth considering Keeping customers happy in the online retail space requires e-commerce businesses to be at the top of their game. Where traditionally a customer would visit a physical store, buy an item, and hopefully go away feeling satisfied with their purchase, online retailers not
Makro has undergone an accelerated e-commerce transformation programme in recent months, as part of Massmart’s overarching strategy to become a leading omnichannel (online and store) retailer in South Africa. The new native Makro app is the retailer’s first fully fledged and stand-alone shopping app, enabling customers to make purchases of general merchandise, liquor and pantry
Takealot.com, Superbalist.com and Mr D are once again joining forces by curating deals on favourite products across their respective platforms. The Ultimate Checkout brings together three of South Africa’s online greats to offer epic deals based on customer preferences. This customer-centric three-day sale (25 – 27 July 2022), which takes place annually, promises incredible deals
By Leon Jacobs, Chief Information Officer at RCS Driven by the engine of the fourth industrial revolution (4IR), digitisation was already gaining significant traction before the onset of the COVID-19 pandemic. However, it accelerated faster in two years than it had in almost a decade. The transition to a more digitised reality affected industries across
Imagine a future in which your new cell phone is delivered to your home by a courier who also sets up your new device for you. What about a courier who can deliver a spare part for your washing machine and install it while he is there? These were some of the scenarios explored by
KongaPay, a frontline mobile money platform and a member of the Konga Group, Nigeria’s leading composite e-commerce giant, has signed a landmark deal with Bibimoney, a UK-based industry leader to expand access to financial inclusion for many in Nigeria, while also raising standards in the Fintech ecosystem in Nigeria and beyond. The iconic partnership was
After Massmart acquired an 87.5% stake in on-demand multi-retailer marketplace, OneCart, in late 2021, the platform has experienced exponential Gross Merchandise Value (GMV) growth of over 200%. The name OneCart derives from the App’s core value proposition which enables customers to access a wide range of products from multiple retailers, in “one cart”. OneCart is
What are the realities facing Africa’s boldest growth opportunity? After six years of planning, strategy and coordination, and now just 16 months since its inception, the African Continental Free Trade Area (AfCFTA) has the weight of the continent resting on its shoulders. AfCFTA will cover a market of 1.3 billion people and a gross domestic
The South African eCommerce sector has exploded over the last two years and to help manufacturers and retailers keep track of this NielsenIQ has established a robust eCommerce data tracking solution in partnership with some of South Africa’s largest brick and mortar and online retailers. This is made possible by NielsenIQ Retail Trade Desk which
South Africa loves to talk about Woolies, so much so, that the #woolworthssa hashtag has generated over 10 million TikTok views to date, while customers have tagged the retailer in 44 000 Instagram posts this year alone. With over 3.5 million followers across seven social media platforms, Woolworths enjoys the largest combined social following of
SPAR International announces plans to launch brand in Latin America SPAR, the world’s largest food retail voluntary chain, has seen annual retail sales break the €40 billion mark for the first time, today reporting global sales revenue of €41.2 billion for the year ending December 31st, 2021. The figures represent a 3.3% year-on-year increase in global sales revenue
When the pandemic initially hit in the early part of 2020, it created the perfect environment for the explosive growth of online retail. In measurable terms, the e-retail market more than doubled from a global annual revenue of $2.382 Billion in 2017 to $4.938 Billion at the close of 2021, according to 2022 Statista findings.
takealot.com says Thanksalot with amazing deals, giving back, and a grand prize for one lucky shopper South Africa’s favourite online retailer takealot.com is officially turning 11 – celebrating this milestone and entry into its second decade by saying Thanksalot to loyal customers from 23 May to 5 June 2022. It’s been quite a journey for
ACI Worldwide, the global leader in mission-critical, real-time payments software, and NORBr, the leading global payment services distributor platform for digital merchants, and leading payment services marketplace for digital merchants, have announced a partnership. The collaboration allows merchants to connect to ACI’s merchant solutions, including ACI Secure eCommerce, ACI Omni-Commerce and ACI Fraud Management for
Entersekt integrates NuData Security’s behavioural analytics intelligence into its EMV 3-D Secure solution to provide Capitec customers with real-time risk-based authentication for online purchases Entersekt, a global leader in device identity and authentication solutions, today announced that Capitec Bank has implemented its innovative EMV 3-D Secure solution that boosts the security of e-commerce payments, while
Konga Food goes live Monday, set to raise bar in online food delivery sector Konga Food, the online food delivery arm of Nigeria’s composite e-commerce giant, Konga, is set to formally go live on Monday, May 9, 2022. The much-awaited development is bound to raise the bar of service delivery in the budding online food
