South Africa’s loyalty sector triumphed at the International Loyalty Awards in London last night, with Truth CEO, Amanda Cromhout, winning the only individual award, and eBucks and DSTV receiving global acclaim in four categories. The International Loyalty Awards are considered the pinnacle of recognition for consumer loyalty programmes and pay tribute to the brands building
A new report from Trade Intelligence reveals an FMCG retail trade that is under enormous pressure – but that continues to innovate, to serve shoppers, and even to turn a profit. South Africa’s economic landscape is challenging for any business, but particularly so for players in the consumer goods industry. The complexity in this sector
There are very few instances nowadays where employees will spend their entire careers at the same company. The job landscape has changed so dramatically – particularly since the pandemic and the ability to work from home – that if a business fails to meet worker expectations staff simply look elsewhere and quit. Scroll through any
By Peter Ludi, MD Solutions at redPanda Software Technology has been integrated into virtually every aspect of people’s lives. For some retailers, it has become the focus instead of just being seen as an enabler to creating a more integrated customer experience. The growth of e-commerce has seen people have ever higher expectations of their
Jumia, Africa’s leading e-commerce platform, released a new report, “Expanding E-Commerce in Rural Areas in Ivory Coast,” highlighting its successful penetration into underserved regions and success in bringing e-commerce opportunities to rural populations. The report draws on Jumia’s 2022 non-financial data and provides insights into its expansion strategies to rural communities in Ivory Coast. Physically
Consumers in South Africa are experiencing escalating levels of financial stress and are actively seeking alternative forms of payment due to the country’s rising cost of living. The use of developing digital payments are gaining pace in South Africa and statistics show that there is a rising desire for credit among consumers with digital payment
OMCs can now track and reconcile transactions easily, increasing their operational efficiency by 50% Tingg by Cellulant In-Store solution is transforming the digital payments space in Ghana by providing Oil Marketing Companies (OMCs) with a single payment collection point across multiple payment options and channels, ensuring real-time settlement. This advancement allows OMCs in the country
KES 400 discount for goods worth KES 3,000 and above when customers shop on the MAF Carrefour Mobile app and pay with locally issued Visa cards The campaign will run every Tuesday for three months starting June 2023 Carrefour, owned and operated by Majid Al Futtaim in Kenya, has announced its partnership with Visa, the
RFG Foods recently clinched the prestigious Dairy Product of the Year Award at the highly acclaimed South African Dairy Championships 2023 for its 600g Ayrshire Mozzarella, produced exclusively for Woolworths. This product emerged as the leader among an impressive array of 929 dairy products from 71 renowned producers. Con Costaras, Managing Director of Fresh Foods
Woolworths has once again demonstrated its exceptional prowess this year at the annual SA Dairy Championships, solidifying its position as an industry leader. The outstanding achievement of notching up a total of 79 awards, including 23 first place trophies, five prestigious Qualité Awards, and the highly sought-after Product of the Year award for their Ayrshire
On Thursday 25 May 2023 Fair Cape Dairies were once again recognised with the most Gold Medals at the SA Dairy Championships winning 14 Golds as well as 5 prestigious Qualite Awards for products which excelled with the highest standards of quality and taste. The recognition included milk, yoghurt, drinking yoghurt and dessert category products,
With the ongoing rise in interest rates in South Africa, businesses are increasingly faced with the daunting task of obtaining affordable financing. And with higher interest rates comes the burden of higher borrowing costs. CredX, launched by the Shoprite Group in 2022, enables its suppliers to obtain critical working capital funding at the lowest industry
By Marius Wessels Manager: Professional Services for SYSPRO Africa Food goes to waste at every stage in the food manufacturing and distribution process – from farming and production to packaging, storage, distribution, retail and finally, once it reaches consumers. According to the Food and Agriculture Organisation of the United Nations (FAO), globally we lose or
RFG Holdings today reported a 37.1% increase in headline earnings to R217 million for the six months ended March 2023 as the regional and international businesses expanded margins and delivered strong all-round performances. The Western-Cape based food producer, which owns market-leading brands Rhodes, Bull Brand, Magpie, Squish, Hinds and Today, increased group operating profit by
The number of stores allowing customers to scan items as they shop grew by nearly a quarter globally last year, and is expected to triple by 2028. 57,000 stores offering mobile self-scanning Retailers are increasingly investing in mobile self-scanning technology, with an additional 11,500 stores offering the service in 2022. According to Mobile Self-Scanning and
Lewis Group reported resilient credit sales growth and a strong debtors’ book performance in the year to March 2023, while the group’s overall results reflect the poor state of consumers in South Africa’s low growth, high inflationary environment. Headline earnings were 9.8% lower at R506 million while headline earnings per share increased by 1.0% to
Pick a channel, any channel. With so many to choose from, marketers have their hands full as they weigh the options, allocate their budgets, and then validate their decisions. And as varied as the measurement landscape is today, the challenges will only increase as new channels come to market—unless marketers shift to think more holistically about
Globally, retail pharmacies are adapting their models to meet changing consumer preferences. According to consulting firm McKinsey, the pharmacy of the future needs to create “a differentiated experience for the consumer” or offer a “differentiated set of products and services.” Meeting the evolving needs of consumers is a priority for Clicks. Nearly two decades after
Arla Foods, maker of Dano Milk, has inaugurated its state-of-the-art dairy farm in Kaduna as part of the company’s efforts to ensure sustainable milk production in Nigeria. The farm located in Damau village, Kubau Local Government Area, Kaduna State, was inaugurated on Thursday, May 25, 2023, by the Executive Governor of Kaduna State, Mallam Nasir
Shoprite and Checkers’ private label products scooped first place in nine categories – including best Mild Cheddar Cheese, Buffalo Milk Mozzarella, Chunky Cottage Cheese and Dairy Dessert – at the 190th South African Dairy Awards. A total of 52 products were submitted under seven of the supermarkets’ different private labels: Housebrand, Ritebrand, Crystal Valley, Royale,
Moment offers expanded payment infrastructure for businesses across Africa to help them collect and make payments easier, quicker, and more affordable MultiChoice Group, Rapyd and General Catalyst today announced a joint venture aimed at developing an integrated payment platform for Africa. The joint venture will operate under a new company, called Moment. Moment offers expanded
In South Africa, ecommerce transactions are regulated by the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and the Consumer Protection Act 68 of 2008 (CPA). It is important that companies doing business over the internet are aware of the details of these two key pieces of legislation, with retailers having to be on
1Stream CRM is a smart and easy-to-use solution that will help your sales team achieve their targets by providing them with all the tools they need to help your business grow. Designed for medium to large organisations, 1Stream CRM is successfully utilised by some of South Africa’s leading corporates, backed by 1Stream’s expertise and support.
SA juice market R7.9-Billion in sales to end March 2023 Traditional trade outlets offer refreshed shopping opportunities The South African juice market grew by 9.5% in the 12 months to the end of March 2023 and is now worth R7.9-Billion in annual sales. This is according to new data analysis by NIQ that was presented
Touchscreens are increasingly being used for payment and while they offer many benefits for users, we must ensure they are accessible for all. Martin Doherty, CSO for Northern Europe and DACH at Ingenico, shares how Ingenico found a solution alongside the Royal National Institute of Blind People (RNIB) to enable blind and partially sighted people
3The Competition Tribunal (Tribunal) has granted an interim relief application brought by the Industrial Gas Users’ Association of Southern Africa (IGUA-SA), interdicting Sasol Gas from increasing the price of piped natural gas above R68.39/GJ for the next six months. Natural gas is an essential input for IGUA-SA’s members which include large industrial users of gas
Registration is open to connect with buyers from around the globe. The local food and beverage market is seeing healthy investment activity from new manufacturing plants being opened to popular brands expanding onshore. Recognising the potential of this market and further across the continent, significant prospects await at Africa’s Big 7 returning in June. “As
Strong brands and a growing footprint. Famous Brands is best known for its much-loved brands and reputation as a leading and responsible franchisor. Famous Brands is a vertically integrated Group with 17 restaurant brands and a network of 2 887 restaurants. We operate franchised, master licensed and Company-owned restaurants. Our business model comprises four core
Pick n Pay helping to feed South African families with R10m of free groceries Pick n Pay, one of South Africa’s leading retailers, has launched an exciting initiative to reward their Smart Shoppers by randomly selecting one winner from every store nationwide every day until 18 June 2023 to win their entire shopping for free.
By Shaun Holley, Deputy CEO & Head of Innovation & Rory Bosman, Sales & Marketing Executive at Ecentric Payment Systems Today’s consumers have access to a myriad of convenient experiences through mobile apps and online platforms, and they expect a similar level of ease when interacting with businesses and specifically payment interactions. Indeed, consumer demand
Konga, Nigeria’s leading composite e-commerce group, after two years of extensive research and test-running, is set to further raise the bar of service delivery in the industry with the launch of KongaNow, guaranteed same day delivery of verified products, for which Konga will take complete responsibility. All you need to do is go to www.Konga.com/konga/now
Paratus is branding three existing shops in Soweto, Otjomuise and Okuryangava selling Paratus products and services to a previously untapped market; community members given training, jobs, and commission; community site owners receive income; convenience for informal sector residents to buy telco services. In a clever partnership deal, telecommunications operator, Paratus Namibia, has now branded three
Convenience retail is an unstoppable force in South Africa’s consumer goods market. A new report from Trade Intelligence examines the size of the prize for retailers and brands, and the forces shaping this dynamic and rapidly evolving sector. The local tearoom or café was once the cornerstone of suburban South Africa, much as the spaza
Africa’s Largest B2B E-commerce Network Launches First Location in Southern Africa Wasoko, the African e-commerce company leveraging innovative technology to transform the informal retail supply chain, has today announced its expansion into Zambia – the company’s first location in Southern Africa. Following the launch, Wasoko will invest over $1mn in its first year of operations
Bata is a household name globally with a reputation for affordable, reliable footwear. It currently produces over five million shoes a year at its manufacturing facility in Loskop, Estcourt in KwaZulu-Natal, mainly comprising Toughees school shoes, Bata Industrials safety footwear, Safari for the outdoor adventurer, and the Tomy Takkies line. Country Manager, Michael Wyatt, says
The Futuregrowth Community Property Fund (“Comprop”) has acquired Sam Ntuli Mall, which brings the Comprop portfolio to 24 shopping centres, with a total gross lettable area of more than 420 000m2, valued in excess of R7.3 billion. Sam Ntuli Mall is a recently developed, high quality regional shopping centre situated in the large township of Katlehong,
How smart-tech companies kill two birds with one stone – order fulfilment and marketing Happy customer, happy business. It’s an old adage but one that rings true even with all the changes that have occurred in retail. Whether you’re running a brick-and-mortar store or e-commerce business, enabling shoppers to conveniently buy quality goods at affordable
SPAR’s partnership with social impact company Too Good To Go, has saved 3.5 million meals from going to waste in 14 countries. Since the launch of the international partnership in 2020, over 3,000 SPAR stores have actively been curbing food waste with the innovative digital solution across 14 SPAR countries. This has supported Too Good
Francisco Gil, Managing Director Ingenico Iberia & Africa Markets, explores the added value that Android technology brings to the retail sector. He sets out through various examples how Android can not only help to improve the customer experience, but also generate additional revenues in sales. The covid pandemic was a challenging time for the traditional
The Board of Directors is satisfied that a reasonable degree of certainty exists that the Group’s financial results for the year ended 28 February 2023 will differ by at least 20% from those reported for the year ended 28 February 2022 (“the prior comparable year”) and is therefore required to issue this trading statement in
ACI Worldwide, a global leader in mission-critical, real-time payments, has teamed up with MagicCube, the creator of i-Accept™, to deliver secure and seamless contactless payments on commercial off-the-shelf (COTS) smartphones and tablets using Tap to Pay—with or without PIN. The solution will provide mid-size and large retailers operating in complex environments with device-agnostic control and visibility of
Customers truly embraced the spirit of SPAR’s Stuffed with Love campaign which ended on 31 March. Shoppers and local institutions were encouraged to donate items and toys for children in need. This netted many more donations than the retailer had anticipated, with great diversity of items being collected. SPAR Zimbabwe has a multi-pillar responsible retailing
In 2021 Massmart announced a renewed commitment to eCommerce as a strategic growth vector and the owner of Makro, Game and Builders has invested significantly in this area over the last two years. In 2021 Massmart announced a renewed commitment to eCommerce as a strategic growth vector and the owner of Makro, Game and Builders
In accordance with the JSE Limited Listings Requirements and Section 122(1) of the Companies Act, No 71 of 2008 (“the Act”), shareholders are advised that JP Morgan Chase & Co. has formally notified Shoprite Holdings that it has acquired ordinary shares in the Company, resulting in the total beneficial interest of Shoprite Holdings ordinary shares
As online retail growth pushes into the double digit territory, companies that are holding onto a purely face-to-face business model will lose out. Companies under pressure to deliver the revenue growth their investors are looking for shouldn’t just be focusing on adding an ecommerce play, but should rather be looking at the opportunities presented by
Local retailer, Game, was this month named South Africa’s tenth strongest brand according to Brand Finance’s 2023 ‘South Africa 100’ report – up from 92nd place just last year, after a 36-point increase in its Brand Strength Index score. This is the first time the 53-year-old brand has entered the top ten, amongst other brands
Clicks Group proved its resilience and defensiveness in challenging trading conditions as retail turnover increased by 11.9% in the six months to February 2023, with Clicks reporting market share gains in all product categories. Group turnover increased by 6.8%, excluding vaccinations, to R20.0 billion for the half year. Diluted headline earnings per share, adjusting for
Online retail in South Africa has hit a major milestone, eclipsing R50 billion in annual sales during 2022. Research from World Wide Worx records a 40% increase in the total number of South Africans shopping online since the onset of the pandemic in 2020. Yet many retailers are struggling to turn this trend to their
In today’s highly competitive retail environment, access to accurate real-time transaction and inventory data is critical to meeting customer demands. For one of South Africa’s leading retailers, a fast-tracked digital transformation of its transaction and reconciliation processes built on SAP S/4HANA has unlocked immense benefits and efficiency across the business. “We have seen a huge
The prevailing business environment is more volatile, uncertain, complex and ambiguous (VUCA) than ever before, and today’s consumers are more demanding and unpredictable. To keep customers satisfied and to ensure that the right goods are available where and when they are needed, regardless of the latest local or global disruption, supply chain management has become
