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Vivo Energy and Jumia Partner to Improve Offering and Convenience to Customers in Africa

Vivo Energy, the pan-African retailer and distributor of Shell and Engen-branded fuels and lubricants, and Jumia, the leading pan-African e-commerce platform, have agreed to partner to develop and pilot a series of initiatives, designed to offer additional services to customers in selected countries where both companies operate.

Implementation of these initiatives is a further demonstration of Vivo Energy’s plans to offer innovative and convenient solutions to customers, building on its non-fuel retail offer, and maximizing the value of its high quality and well-located retail network.

The partnership will see Vivo Energy’s retail service stations used as pick up and drop off points for customers, allowing them to collect or return online orders made on Jumia’s digital platform. Additionally, Jumia’s customers will be able to place and pay for Jumia orders at select service stations.

Other initiatives are also being explored that combine Vivo Energy’s network of physical service stations and Jumia’s digital platform.

Speaking about the partnership, Boris Gbahoue, Jumia’s Executive Vice-President of Marketing, said: “We are constantly looking at how we can further adapt our technology to be a part of the local infrastructure and become more accessible to more customers. We are excited to announce this partnership with Vivo Energy, as we are confident that their retail network will enable Jumia to conveniently deliver products to current and new customers, including in remote areas. We will continue to expand our brand partnerships, with an aim to diversify product offerings.”

Omar Benson, Vice President, Retail, Quick Service Restaurants, Convenience Retail, and Other non-fuel Retail, at Vivo Energy added: “We are delighted to be partnering with Jumia to develop and implement these initiatives. Our customers are rightly demanding newer and faster ways of accessing products and services. Vivo Energy and Jumia are both focused on developing innovative ways to make their customers’ experience more convenient and rewarding. We are excited about the partnership and the potential it offers.”

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