Several SPAR stores in Mozambique have expanded their services to now offer e-commerce. In cities, businesses and residents alike can use these new e-commerce capabilities to have groceries delivered to their doorstep. In country locations, online retailing with home delivery is particularly popular with households. Due to the ongoing pandemic, instore retail trading hours are shorter than usual, making online retailing more attractive.
Customers can either order through the webshop or download a dedicated app via the app store or google play. This app allows shoppers to create and save grocery lists and use family sharing options for ordering. Customers can also place orders via WhatsApp or call their local store, if preferred.
With a broad selection of fresh, SPAR Own Brand, and non-food products available, customers can source their full weekly groceries online. In addition to the regular full instore product range on offer, online customers also benefit from weekly special offers available at SPAR Supermarkets.
The online service is available to SPAR customers in the cities of Maputo, Matola, and Zimpeto, as well as through several stores in the north of the country. SPAR stores in Mozambique cater to a broad mix of customers, including tourist lodges, offices, families, and individuals. The basket size for online orders varies, and deliveries are made at no charge. Customers can also use a click-and-collect option, selecting from which SPAR Supermarket they would like to pick up the order.
Shoppers can either pay in cash upon delivery or instore when collecting the order. The online platform makes it easy to order groceries for delivery on behalf of family members or friends. The latter facility is popular with families living in different cities.
Depending on the size of the order and the time of placement, the time between order and delivery is advised upon ordering.