Mastercard Acquires Oltio to Accelerate Digital Payments Adoption in Middle East and Africa

Mastercard has completed its acquisition of mobile payments technology company Oltio from Standard Bank Group. The acquisition builds on Mastercard’s longstanding relationship with Oltio, a startup that pioneered and patented several mobile payments and banking solutions, including an authentication technology. Today, that technology enables consumers to authenticate Masterpass digital wallet purchases in South Africa using

Ackermans Shares how it Engineered Deflation in Trying Economic Times

Local retailers have been under severe pressure these past couple of years, and 2018 promises no respite. Weak economic growth, regulatory changes and a fluctuating rand continue to ail the industry, while inflation (anticipated to be around 5%) erodes consumers’ disposable income. Given this reality, it could be expected that many retailers would pass on

Sureswipe Has Launched a New Point of Sale (POS) App and an Online Business Management Portal

For a small retailer or start-up to be successful and move to the next level, it’s important that systems are in place to track inventory, recon and balance merchant batch closure, manage multiple store and staff sales and have immediate access to real-time data that helps make better management decisions. SA’s long-standing fintech player, Sureswipe

African Businesses Should Embrace Cross-border E-commerce, says DHL

Cross border e-commerce continues to provide significant growth opportunities for retailers and manufacturers with an international online product offering. According to a 2017 DHL report, cross-border retail volumes are predicted to increase at an annual average rate of 25% between 2015 and 2020 (from USD 300 Billion to USD 900 Billion) – twice the pace

NRF/Forrester Survey Shows Merging of Physical and Digital Retail

Traditional and online retailing are increasingly intertwined as customers seamlessly shop across touchpoints and the industry uses both platforms to better serve them, according to the annual State of Retail Online study released by the National Retail Federation and Forrester. “This report shows more than ever that retail is retail regardless of where a sale

St. Patrick’s Day Spending to Hit Record $5.9 Billion

Americans plan to spend a record $5.9 billion to celebrate St. Patrick’s Day this year, according to the annual survey released today by the National Retail Federation and Prosper Insights & Analytics. That’s the highest level in the survey’s 14-year history, up from last year’s previous record of $5.3 billion. “With winter hopefully winding down

Liberty Midlands Mall Announce the Launch of its Third Phase Expansion

After years of planning and hard work from the project team, the construction of Liberty Midlands Mall’s Phase 3 development commenced in November 2016, and will be completed and ready for trade in March, 2018. Liberty Midlands Mall is co-owned by Liberty Group Limited and Liberty Two Degrees’. Their prestigious real estate portfolio includes ownership

PayPal Suggests South Africans Prefer Digital Wallets

PayPal released data about mobile phone usage and mobile eCommerce at the Seamless Africa Conference in Cape Town earlier this week. Online shopping is on the rise in South Africa. South Africans spent R37.1 billion shopping online in 2016, an increase of nearly 30% from the previous year. These numbers are expected to continue to

Shoprite Holdings Releases Positive Results

The Shoprite Group produced an industry-leading performance in the 26 weeks to 31 December 2017 with growth in turnover, profit and market share. According to Chief Executive, Pieter Engelbrecht, “Results were boosted by a strong performance in our core South African supermarket operations, which grew turnover by 7.8%.” This helped offset a 0.4% decline in

Ingenico Deploys Google Pay Smart Tap

Payment is at the heart of the purchasing experience. Google Pay’s Smart Tap technology enhances the checkout process and makes it seamless for consumers. All Ingenico terminals natively support NFC wallets, and by simply holding their phones to NFC POS terminals, consumers can transmit loyalty cards, gift cards and offers – with Google Pay. This

Kraft Heinz Announces Retirement of Warren Buffett from Board of Directors

The Kraft Heinz Company (“Kraft Heinz”) has announced that Warren Buffett, will retire from the Company’s Board of Directors following the end of his term at the upcoming Kraft Heinz 2018 Annual Meeting of Stockholders. Mr. Buffett decided to retire from the Board as he decreases his travel commitments. The Company also announced that the

Vodafone and Mango Make Digital Fitting Rooms a Reality

Vodafone has announced that it is working with Mango, the global high street fashion retailer, on a new programme to rollout digital fitting rooms to the company’s top stores worldwide. The digital fitting room has been designed around a new Internet of Things (IoT) digital mirror designed by Mango, developed by Vodafone in collaboration with

Deloitte Global Powers of Retailing Report Finds over Four per cent Global Growth in Retail Market

The Top 250 global retailers generated aggregated revenues of USD 4.4 trillion in fiscal year 2016. This represents a composite growth of 4.1%, according to the Global Powers of Retailing 2018 report from Deloitte. Europe’s share of Top 250 revenues dropped from 39.4% to 33.8% in just 10 years. The gap versus North America is

Massmart Holdings Releases Full-Year Results for 2017

Massmart Holdings released their full-year results for the 2017 financial year. The 53 week numbers indicate pleasing sales growth, with total sales increasing 2.7% to R93.7 billion, however for ease of comparison, figures quoted in this announcement are for the current (2017) and prior (2016) 52-week periods. Total sales for the 52-week period grew 1%

Intelligent Enterprises are Being Fueled by Rapidly Advancing Technology

Rapid advances in artificial intelligence (AI) and other technologies are accelerating the creation of intelligent enterprises and enabling companies to integrate themselves into people’s lives, according to Accenture Technology Vision 2018, the annual technology report from Accenture that predicts key technology trends likely to disrupt business over the next three years. However, capitalizing on growth

South African Retail Spending Grew 3.8 Percent Over the Festive Season

Mastercard SpendingPulse reports that South African consumer spending showed a healthy improvement over the festive season, with retail sales volumes rising 3.8 percent year-on-year after removing the effects of inflation. This marks the strongest monthly performance for South African retail spending since May 2013. The latest SpendingPulse South Africa report details holiday shopping in December

Spike in Kenyan Consumers Online Shopping Behaviour – Mastercard Love Index

The annual Mastercard Love Index indicates that Kenyans are turning to online retail outlets to purchase their Valentines gifts, with a 183 percent increase in the number of e-commerce transactions taking place from 2015 to 2017. Created by analysing credit, debit and prepaid transactions across the past three Valentine periods (11th-14th February 2015-17). The Mastercard

Competition Tribunal Dismisses Massmart Complaint against Top Retailers

The Competition Tribunal upheld exceptions taken by retailers Shoprite Checkers, Pick ‘n Pay Retailers and Spar in respect of an amended referral by Walmart-owned Massmart regarding its complaint against retailers and landlords for allegedly entering into exclusivity agreements impacting on its Game stories. In its complaint Massmart said it wishes to enter the fresh grocery

Clicks Increases Sales by 14.2% in Strong Christmas Trading

Leading health and beauty retailer Clicks continued its strong growth trend in the 20 weeks to mid-January 2018, increasing sales by 14.2%. Reporting on the Clicks Group’s trading update, chief executive David Kneale said the Clicks chain continued to show its resilience in the current tight consumer spending environment. Clicks reported real volume growth of

Slight Uptake in South African Consumer Confidence

Nielsen South Africa MD Bryan Sun comments: “South Africa is slowly turning around from recent economic declines to low levels of growth. As inflation is contained, grocery prices have stabilised, with additional relief in many food commodities due to the end of the drought, in certain regions. However, there is declining sentiment regarding job prospects

SPAR Nigeria Opens Hypermarket in Ultra-modern Shopping Centre

In the brand new Tejuoshop shopping centre in Lagos, SPAR Nigeria recently opened a SPAR Hypermarket with a sales area of 1,425m², attracting huge crowds on the opening day. The Tejuosho Shopping Centre, the former Tejuosho Market, famous for fabric and garment trading, is an ultra-modern shopping centre and with room for 1,000 stores, this

Study says the Future of Grocery Shopping will be Faster, Cheaper and Smaller

Walmart was once considered the future of grocery shopping, offering consumers a slew of discounted choices, compared to the competition. Yet, market trends point toward a faster, cheaper, smaller and more streamlined experience. The result: One of the most common shopping experiences in American life is fundamentally changing, according to a new study in the

FMI and Nielsen Report: 70% of Consumers Will Be Grocery Shopping Online by 2024

Food Marketing Institute (FMI) and Nielsen released its second year findings of its “Digitally Engaged Food Shopper” study at the FMI Midwinter Conference in Miami, FL. Building on the joint research findings issued in 2017, this second set of insights examines what food and beverage manufacturers and brick-and-mortar retailers need to do to ready themselves

NRF Says Consumers Will Spend Near-Record $19.6 Billion on Valentine’s Day

U.S. consumers are expected to spend an average $143.56 on Valentine’s Day as 55 percent of the population celebrates this year, an increase from last year’s $136.57, according to the annual survey released today by the National Retail Federation and Prosper Insights & Analytics. Total spending is expected to reach $19.6 billion, up from $18.2

Judith McKenna Named President and CEO of Walmart International

Wal-Mart Stores Inc. has announced that Judith McKenna will be promoted to President and Chief Executive Officer (CEO) of Walmart International, the company’s second-largest operating segment. She will be succeeding David Cheesewright, who has been in role since 2014 and recently shared his desire to retire from a full-time role. McKenna, currently serving as Executive Vice

Tesco to Simplify Operational Structures

Tesco has announced changes to simplify its operational structures to improve efficiency and give line managers clearer accountability for colleague and customer experience. As part of these changes, the role of People Manager and Compliance Manager will be removed from large stores and fulfilment centres in the UK. The role of Customer Experience Manager, present

2017 Global Food Prices Highest Since 2014 Despite December Decline

According to the latest FAO Food Price Index, global food prices declined in December, led by a decrease for vegetable oils and dairy products. The index stood at 169.8 points in December 2017, down 3.3% from November. However, the index averaged 174.6 points in 2017, up 8.2% from 2016 and reaching the highest annual average

Shopping Local on Amazon: More than 300,000 U.S.-based Small and Medium-Sized Businesses Started Selling on Amazon in 2017

More than 300,000 U.S.-based small and medium-sized businesses joined the Amazon Marketplace in 2017, and SMBs on Amazon sold billions of items to customers around the world. Half of the items sold on Amazon worldwide are from small and medium-sized businesses that offer their products through the Amazon Marketplace, many of whom also choose to

Tesco launches January health push with helpful little swaps for kids

As part of a wider approach to help colleagues and customers on health, Tesco has today stepped up plans to help make healthier choices a little easier for shoppers by backing the first Public Health England Change4Life campaign to promote healthier snacking for children. Building on the success of Tesco’s 2017 ‘Little Helps to Healthier

Mastercard SpendingPulse: Retail Sales Grew 4.9 Percent this Holiday Season

Mastercard SpendingPulse today reports that holiday sales increased 4.9 percent this year, setting a new record for dollars spent. This is the largest year-over-year increase since 2011 and a further indication of consumer confidence. Online shopping also saw large gains of 18.1 percent compared to 2016, boosted by a late season rally. The SpendingPulse report

Digital Signage Video Walls Enhance Adidas’ Brand Experience at New SA Flagship Store

Moving Tactics, South Africa’s leading digital signage solutions company, recently worked with Adidas to install two video walls at their new flagship store in Sandton City Shopping Centre in South Africa. They collaborated on the retail design solution so as to create a unique and eye-catching focal point to engage with and attract customers into

Holiday e-Commerce Spending Sees Record Year

Nothing says the holidays like… delivery trucks? As the primary e-Commerce shopping period comes to a close due to shipping deadlines, Mastercard SpendingPulse reports that online shopping will play a bigger role in what’s under the tree than ever before. A new report out today finds that in 2017 e-Commerce saw the largest share of

South African Consumers are Spending Cautiously Ahead of the Festive Season

South African consumer spending showed a modest uptick in October this year, with total retail volumes for the month rising 2.3 percent year-over-year after removing the effects of inflation, according to the Mastercard SpendingPulse™ October 2017 report. Including the effects of inflation, total retail sales for October 2017 grew 6.4 percent year-over-year, reflecting a welcome

40 Percent of Shoppers Receive Personalized Service Online, Compared to 90 Percent In-Store

A new study released today by Salesfloor explores the growing demand for sales associates to service and connect with shoppers, both online and in-store. The study, “The Evolving Customer: Connecting Today’s Shoppers with Store Associates,” finds that today’s shopper expects personalized, one-on-one shopping experiences both in-store and online, and say they are twice as likely to make

The Rise of the Private-Label Retail Category in South Africa

Recent years have shown an upward trend in the private-label (PL) category in South Africa, with improving consumer perceptions and greater focus from retailers to develop the category. Hence, despite the tough trading conditions off the back of low economic growth and curbed consumer confidence, there is excellent growth potential within South Africa’s R43-Billion Private

Less than 30% of Africa’s E-Commerce Startups Profitable

Less than 30% of African e-commerce startups are profitable, as ventures tackle issues such as lack of funding, shortage of trust and logistical difficulties. This is according to the Afri-Shopping: Exploring the African E-commerce Startup Ecosystem Report 2017 released by Disrupt Africa. The report finds that the African e-commerce space is growing at an exceptional

Steinhoff and STAR Reshuffle Boards Among Accounting Investigation

The Supervisory Board of Steinhoff has advised shareholders that information has come to light which relates to accounting irregularities requiring further investigation. The Supervisory Board, in consultation with the statutory auditors of the Company, has approached PWC to perform an independent investigation. Markus Jooste, CEO of Steinhoff has tendered his resignation with immediate effect and

Modern Trade Formats are Upping their Game in Nigeria

Nigeria’s retail sector is dominated by traditional trade formats like open markets and kiosks in terms of absolute store numbers. Despite the prevalence of these channels, the Nielsen Nigeria Shopper Trends 2017 synidicated report reveals that modern trade formats like supermarkets and hypermarkets are stepping up to fulfill the needs of consumers. Modern trade has

Mastercard Launches Kionect for Nairobi’s Smallest Shopkeepers

Mastercard has unveiled Kionect, a digital ordering system that empowers small kiosk owners in Nairobi to order and pay for products from wholesalers via SMS. Orders submitted via a feature phone helps create a digital record for kiosk owners to get access to micro-loans to stock inventory and grow their business. Kionect is currently being

PayU Sees 8.5x Increase in Black Friday Traffic Volume from Last Year

In a Black Friday that saw the spike in volumes challenge many eCommerce companies, payment services provider, PayU, facilitated an increase of around 8.5 times the transaction volumes from last year and experienced 0% downtime across all of their system components. “Despite the massive increase in transaction volumes for our South African merchants, our platform

Urban Airship Holiday Retail Study Finds Big M-Commerce Gains for Both Brick-and-Mortar and Online-Only Retailers

As holiday shopping results are tallied from the Thanksgiving to Cyber Monday time period, Urban Airship has released preliminary results of its fifth annual Mobile Retail Trends study of more than 100 retailers’ apps that reveal year-over-year increases in every major statistical category related to apps and notifications. In addition, Cyber Monday was the biggest

Customer Engagement Maximised as Clicks Focuses on In-Store Digital Journey

Today’s customer expects to engage with retailers in an engaging and digitally interactive way in-store and retailers are focusing on this customer journey to develop the relationship and increase sales. Moving Tactics, South Africa’s leading digital signage solutions company, has recently partnered with Clicks, the largest health and beauty-focused retail chain in South Africa with

Tesco Quadruples Gift Range as More Customers Include Pets in Festive Fun

Everyone’s Welcome at Tesco this Christmas – so prosecco and beer for cats and dogs are among the treats available to the rocketing number of Brits who now include their pets on the gift list. This year, Tesco’s Christmas campaign celebrates the many ways we come together at Christmas, and including a pet on the

2017 Retail Reputation Report Reveals Best and Worst Brands for In-Store Experience

Reputation.com has released its 2017 Retail Reputation Report, revealing which retailers lead — and which lag — on the aspects of in-store experience most frequently cited by consumers in online reviews, including wait times, quality of service, value, staff competence and other key customer satisfaction factors. The 2017 Retail Reputation Report gives in-store retailers systematic

Black Friday and Cyber Monday Set to Boost SA’s e-Commerce

As South African consumers and retailers prepare for the shopping spree associated with the international trend of Black Friday and Cyber Monday, the real achievement for the country will be the expected improvement in the adoption of e-Commerce. Dr Christoph Nieuwoudt, CEO of FNB Consumer says, South Africa’s e-Commerce is likely to get a boost

Mr Price Group Announces Results for Year End 30 Sep 2017

Mr Price today announced an increase in diluted headline earnings per share of 23.6% to 434.1 cents and interim dividend per share of 22.3% to 279.0 cents. ”We’re pleased with the resilience of our business model and fortitude shown by our associates. They produced really solid results in extremely challenging trading conditions and I am

NCR Partners with Samsung, Unveils All-in-One Commerce Station

NCR Corporation, in collaboration with Samsung Electronics America, Inc., today launched NCR Silver Quantum™, an all-in-one point-of-sale (POS) commerce station featuring an integrated payment device with mobile wallet acceptance capability, customer display, loyalty scanner and Samsung Galaxy tablet. The NCR Silver Quantum commerce station provides merchants a sleek, efficient system to better manage customer POS