Online card expenditure growing at double digit rates and will continue to increase significantly faster than card spending at physical outlets to account for nearly a quarter of all card expenditure by 2023
Cardholders moving away from physical outlets in search of lower prices and convenience
Research from RBR analyses the role that payment cards are playing in the e-commerce sector and the impact growth in e-commerce is having on use of cards in traditional outlets. According to Global Payment Cards Data and Forecasts to 2023, e-commerce expenditure amounted to US$ 4.5 trillion in 2017, up 13% since 2016. The main drivers of this growth are increased convenience when compared to buying from bricks and mortar outlets and, in some cases, lower prices.
Ongoing migration to digital channels and increased smartphone penetration drive growth
RBR forecasts that e-commerce expenditure will increase to US$ 11 trillion in 2023. Daniel Dawson, who led RBR’s research project, said: “As consumers increasingly migrate from physical outlets to digital channels, smartphone ownership rises further and mobile payment apps become more and more sophisticated, e-commerce will see significant further growth”. In addition, new means of enhancing security will allay consumers’ concerns about the risk of fraud. By 2023, e-commerce is forecast to account for 24% of card expenditure, compared to 18% in 2017.
Consumers using e-commerce for less expensive purchases
RBR’s research highlights numerous factors which are driving growth in e-commerce, many of which vary between countries. For example, in the UK, retailer campaigns such as Black Friday and Cyber Monday have caused a migration away from the high street, while in Ukraine, which accounts for 10% of central and eastern Europe’s e-commerce expenditure, customers are using online shopping as a way of reducing costs in a challenging economic environment.
Canada is an example of a country where the convenience of being able to order goods online rather than visit a physical merchant is particularly important, especially because a large number of people live in rural areas.
The arrival of companies like Uber in several markets has also boosted e-commerce, as have streaming services such as iTunes and Netflix. As these services typically attract lower purchase prices than larger items such as electronics and white goods, the growing influence of these companies means that ecommerce is being used for less expensive purchases than in the past.