Ingenico Group, the global leader in seamless payment, has announced a partnership with Toshiba Global Commerce Solutions, the market share leader in retail store technology, that will enable grocers and other retailers to better serve their customers by enhancing the customer experience at the point of sale. With growing pressure from new entrants and existing competitors, it’s imperative for businesses to be able to adapt to changing consumer expectations, especially at the checkout.
Through the partnership in the United States, Toshiba Global Commerce Solutions will offer Ingenico Group’s industry-leading payment acceptance technology to both existing and prospective customers, as well as offer services on the Telium TETRA platform that give retailers the flexibility to choose how and where they’re able to checkout and interact with customers. The partnership also provides access to Ingenico Group’s full portfolio of solutions, including mobile and fixed payment acceptance options, estate management tools, security solutions, services and support.
Not only do we want to offer our customers best-in-class choices when it comes to payment solutions, we want them to know we’re committed to pushing the boundaries of innovation as consumer preference and technology evolve” said Steve Markham, senior vice president of strategy and portfolio at Toshiba Global Commerce Solutions. “Partnering with a global payment and mobile solutions leader like Ingenico Group allows us to achieve this goal, developing technologies that enable grocers and retailers of all sizes to differentiate themselves from their competitors and drive loyalty with their customers.”
Our partnership is driven by both Toshiba and Ingenico Group’s commitment to helping merchants reach the full potential of their business by providing them with the tools needed to provide an exceptional customer experience,” said Jennifer Miles, executive vice president of North America for Ingenico Group. “Working with an industry leader like Toshiba allows us to tailor our seamless payment terminals to meet the unique demands of grocery and retail, enabling businesses to offer an improved customer experience that, ultimately, helps achieve business goals.”
One of the key drivers in this partnership for both Toshiba Global Commerce Solutions and Ingenico Group was the potential to develop a model in which solutions are supported and maintained by Toshiba Global Commerce Solutions throughout the entire customer lifecycle. Ingenico Group is working to collaborate with Toshiba, which is uniquely positioned as both a software provider and a systems integrator, to bring this model to life, facilitating the sale, support and updating of Ingenico Group’s smart terminals – a win for customers.
Specifically related to payment solutions, the partnership allows support of Toshiba Global Commerce Solutions’ SurePOS™ ACE and TCx™ Pay solutions with Ingenico Group’s Telium TETRA range of payment solutions, beginning with the sleek and efficient Lane/7000 and Lane/8000 smart terminals to support in-lane grocery, pharmacy and retail markets. Benefits the partnership offers to retailers include:
- Certification to the latest industry security standards, including PCI PTS v5.x
- Ability to accept new and emerging forms of payment including magstripe, EMV chip & pin, EMV chip & sign and NFC/contactless, including Apple Pay and Google Pay
- Certification for eWIC (Women, Infants and Children), enabling payments to be made through electronic benefits transfer (EBT) smart cards
- Toshiba’s world-class consulting, solution integration and service delivery expertise