Embracing the Future of Customer Loyalty – LoyaltyPlus

By Mariette Fouche, Head of Product Development and Solution Design at LoyaltyPlus Few people would dispute the importance of customer loyalty for business success. Companies have realised the need to create tailored solutions that meet the unique requirements of individual clients. This can at least partly be attributed to more efficient data analysis resulting from

Retail Tech | What to Expect in 2024 – Smollan

Once upon a time (literally like last week!) a shopper popped in for a quick pre-holiday shop. Welcomed by a Bot that offered personalised suggestions based on previous purchases – a hassle free push to make their experience “more than”. Drawn into the clothing section, smart mirrors gave them the option to virtually try on

Builders Opens Vereeniging’s Ultimate DIY Express Hub

Builders has opened its latest express format store at River Square Mall on 23rd of November 2023 to bring all the latest and innovative DIY, building materials and alternative energy solutions to Vereeniging. The brand-new express store will be a paradise treat for avid home improvement and DIY-enthusiasts’ to swing by for a visit and

Clickatell Launches AI Powered Chat Commerce

​​​Clickatell​, ​​a pioneer in mobile messaging and Chat Commerce innovation, today announced the launch of Clickatell AI, an innovative addition to its Chat Commerce Platform. This conversational AI solution uses artificial intelligence and messaging to create personalized conversations, improving customer engagement and building stronger relationships. Clickatell AI utilizes natural language processing (NLP) to grasp the

Tarsus on Demand Launches Digital on Demand Division, Aimed At Accelerating Digitalisation for SMB Businesses

In a strategic move to bolster the digital transformation of small-to-medium-sized businesses (SMBs) across South Africa and Africa, Tarsus On Demand is proud to announce the launch of Digital On Demand, and it’s Digital Business Hub Marketplace. This comprehensive digital business hub is designed to empower SMBs on their digitalisation journey, addressing the unique challenges

Belva Digital Partners With Infobip to Expand Its Product Portfolio Across Africa

Belva Digital, a marketing technology company based in Kenya has expanded and enhanced its product portfolio through its participation in the Infobip Partner Connect Programme, which has enabled it to widen its customer network. Client background Belva Digital is a marketing technology company based in Nairobi, Kenya. It was founded over a decade ago and

DP World and Standard Bank Conclude Us$ 365.1 Million Facility Agreement to Drive Logistics and Market Access Expansion Across Sub-Saharan Africa

DP World has extended its long-standing partnership with leading pan-African bank, Standard Bank, by concluding a US$365.1 million facility agreement to support its logistics and market access expansion across the sub-Saharan (SSA) region. The facility offers DP World’s SSA logistics and market access businesses access to a multi-product, multi-jurisdiction, and multi-currency facility. This solution has

The Power of the Scaffolding Software Development Approach in Retail – redPanda Software

Niel Coetzee, Head of Engineering at redPanda Software In recent years, many South African retailers have come to rely on no-code and low-code solutions which ostensibly simplifies the software development process. While the appeal is undeniable, these methods often trap businesses in a web of unoptimised code, vendor lock-in, and restricted adaptability. Traditional low-code and

Tetra Pak Partners With Clover to Launch New Packaging to Boost Product Differentiation

For the first time in South Africa Clover Tetra Pak’s long-standing customer will produce their premium custard “Clover Bliss Double Cream” using the new Tetra Pak® Tetra Brik® Aseptic 1000 Square Metallic packaging material which will help products stand out on the shelf. Clover is one of the largest branded consumer goods companies in South

Pick N Pay’s Army of Franchisees Sees the Future of Retail

A little-known fact about Pick n Pay relates to the size of its franchise network, and over the next few years the group will further strengthen the division. Nearly half of Pick n Pay stores in South Africa (excluding Boxer) are owned and run by franchisees. This large footprint emphasises the important role these stores

The Power of Regular ERP System Updates for Manufacturers – SYSPRO Africa

By Marius Wessels, Manager: Professional Services for SYSPRO Africa In the fast-paced world of manufacturing, staying ahead of the competition requires constant adaptation and optimisation. Tempting as it is to stick to the ‘if it ain’t broke don’t fix it’ credo, one crucial aspect of maintaining a competitive edge lies in regularly updating Enterprise Resource

Pick N Pay ASAP! Launches New Fresh Way of Shopping, With Unlimited Free Delivery!

Pick n Pay asap! has relaunched its fast-growing on-demand delivery app, and to celebrate, it is offering unlimited free delivery for its customers in October. More and more customers are enjoying shopping with Pick n Pay asap!, which has delivered exponential growth into 2023. The upgrades will give customers a smoother, faster and ‘fresher’ way

Pick N Pay Pilots First Zero-Waste Supermarket Store

Pick n Pay has launched its first zero-waste supermarket pilot in Cape Town, reinforcing its commitment to reducing food waste. The pilot tests a net-zero waste model by diverting food waste to local farmers, composters or waste-to-energy facilities. All edible surplus food – food that has passed its sell-by date but not its use-by date

How Can Embedded Payments Drive Better Online Retail Customer Experiences? – Paystack

By Joel Bronkowski, Country Lead, South Africa at Paystack With South Africa’s online retail space now worth more than R50 billion and growing continuously, the sector is only going to become more competitive. That’s true for online retailers of all sizes too. At the top of the market, online-only players that have long been dominant

RFG Revenue Up 10% Despite Slower Consumer Spending

RFG overcame challenging trading conditions to increase revenue by 10.0% in the 11 months to August 2023. Growth was driven by price inflation of 13.5% as the group continued to recover the higher input costs encountered over the past two years. CEO Pieter Hanekom said slower consumer spending and increased competitor promotional activity created volume

Infobip and Spryker Partner to Help Businesses Deliver More Personal Shopping Experiences

Global cloud communications platform Infobip has partnered with Spryker, a leading composable commerce platform for sophisticated use cases in B2B Commerce, Enterprise Marketplaces, and Thing Commerce. The collaboration aims to help businesses deliver more personalized shopping experiences, optimize customer engagement, and drive revenue growth. In today’s fast-paced digital world, consumers crave conversational experiences with their

Mastercard SME Confidence Index: 76% of SMEs in Africa Project Similar or Increased Revenue in 2023

From surviving to thriving in the post-COVID world, small and medium enterprises (SMEs) in Africa are optimistic about 2023 revenue projections. These are the findings of the second edition of the Mastercard Eastern Europe, Middle East, and Africa (EEMEA) SME Confidence Index. The 2021 inaugural SME Confidence Index delved into the impact of the pandemic

Pick n Pay Customers Can Now Buy Selected Products and Pay Later

Selected Pick n Pay formats are ushering in a new era of shopping convenience and affordability with the launch of PayJustNow, one of the fastest-growing Buy Now Pay Later providers in South Africa. PayJustNow empowers customers to split payments into three convenient instalments – through a completely digital application process – which is free of

Don’t Expect Brand Loyalty in Today’s Retail Environment – Retailisation

Spurred on by unpredictable market trends, changing customer behaviours, and the rise of e-commerce, businesses are having to redefine their operations. One industry in particular feeling the weight of this change is retail. Research from the PWC Global Consumer Insights Survey shows that 28% of South African in-store shoppers are bothered by stock shortages while

Leadership Moves at the Argility Technology Group

The Argility Technology Group (ATG) – this year celebrating forty-five years of operations and latterly owned by Smollan, has a new CEO. Tanya Long takes over the role from Marko Salic who now moves to the position of Chief Data Officer (CDO) for the Smollan Data & Technology cluster and Chief Technology Officer (CTO) for

Amplifin Launches Heavyweight Solution for Small to Medium Business

In the dynamic business landscape, growing enterprises encounter an escalating array of challenges that demand innovative solutions. Amplifin recognises that as businesses expand, their concerns multiply – from financial intricacies to operational complexities. The organisation understands that these enterprises require access to cutting-edge technologies, akin to those embraced by larger corporations, but without the financial

Harnessing the Power of 360-Degree Retail Technology – redPanda Software

By Peter Ludi, MD Solutions at redPanda Software In the wake of the rapidly evolving digital landscape, retailers are continuously confronted with a myriad of software solutions. Implementing these systems often requires a considerable investment of resources, frequently resulting in a patchwork of fragmented systems and siloed operations. One can only browse through recent media

Easily Pay for Groceries at all Pick n Pay Tills Using Bitcoin

South Africans who have a Luno wallet will be able to pay at Pick n Pay with crypto in one easy step by simply scanning a QR code. Crypto payments have been available at over 1 500 Pick n Pay stores since February 2023. But the payment process required customers to download two apps to

Scan to Pay Vouchers: a New Way to Reward Loyalty – Ukheshe

With the holiday season fast approaching, many businesses are working on gift lists and incentives to thank employees and reward loyal clients. And while the reliable (if somewhat boring) box of chocolates is still appreciated by some, what better way to thank someone than to let them choose their own perfect gift? That’s just one

Wasoko Expands to the Democratic Republic of Congo

Wasoko, the African e-commerce company using innovative technology to transform the informal retail supply chain, has today announced its expansion into the Democratic Republic of Congo (DRC) leveraging its existing ecommerce hub in neighboring Rwanda. With the announcement marking the startup’s second country expansion this year after launching its Zambia operations in May 2023, it

AI Transforms CX and Service Delivery

Helping companies deliver excellent customer service has been at the heart of 1Stream since the business was launched 15 years ago. While much has changed over the last decade and a half, the essence of what makes 1Stream Southern Africa’s leading CRM and cloud-based contact centre provider remains the same: a commitment to delivering leading-edge,

New ‘Smart Store’ Paves the Way for 21st Century Supermarkets – Danfoss Climate Solutions

As the world’s population continues on its course to reach 10 billion people by 2050, investments in sustainable food retail and storage are urgently needed to ensure we are able to feed the growing number of people on the planet. The pressure is growing, both on energy demand and costs, and on the need to

Woolworths Invests In Eco Mannequins

To align with Woolworths’ vision of achieving ZERO packaging waste to landfill and its commitment to environmentally friendly practices, the retailer has made a significant investment in eco mannequins. These eco mannequins have been deployed in the newly launched WEdit stores and a selection of eco ‘plus size’ mannequins have been introduced into 80 selected

PAYM8 Expands E-Commerce Offering, Empowering Merchants with Seamless Payment Solutions Amid Surging Demand

Leading tech and financial gateway service provider PAYM8, announced the expansion of its e-commerce offering. This comes in response to the South African e-commerce market’s projected growth of 11.89% in the next five years, reaching a market volume of US$9.97 billion, roughly R75 billion, by 2027. As consumers increasingly value the convenience, time savings, and

Mobicred Launches Convenient, Accessible, Mobile Credit Facility within The Shoprite Group

As of August 2023, Shoprite customers will now be able to purchase non-food items using leading digital credit provider, Mobicred. The fully digitised system will give shoppers access to credit offerings via their Money Market accounts, enabling them to pay off higher ticket items over a period of up to 12 months. Commenting on this

Technology Enables Inspection and Detection for Food & Beverage Manufacturers – SYSPRO Africa

By Johan du Toit, Strategic Sales Executive for SYSPRO Africa Simply put, consumers must be able to trust the food they buy. Quality control issues can easily and quickly lead to consumer dissatisfaction and negative sentiment towards a brand or product line. They may also lead to a costly product recall, or in the worst-case

How ERP Can Help Retailers Better Understand Their Customers – Times 3 Technologies

Have you ever heard the saying: “Good customer service costs less than bad customer service”? This is particularly true today because modern customers aren’t afraid to share a negative experience and they have plenty of options when looking for places to do so. Here’s where the right ERP solution can help. When retailers deploy an

AI Has Simplified and Smartened Contact Centres – 1Stream

You’ll be hard pressed surfing news sites without reading about the age of AI and the rise of the bots. While the impact of AI on our lives is debated, the jury is in on AI in contact centres and the verdict is unanimous. AI is transforming contact centres in profoundly positive ways. Here are

CCBSA MD Velaphi Ratshefola Wins Lifetime Achievement Award

Coca-Cola Beverages South Africa’s Managing Director, Velaphi Ratshefola has been honoured with the Lifetime Achievement Award in the country’s premier awards for leadership and innovation in sustainable transformation, the Top Empowerment Awards. For the past 22 years, the Awards have showcased the businesses leading in transformation, and those who have inspired South Africa’s business elite.

Harnessing the Power of 360-degree Retail Technology to Create a Seamless Retail Environment – redPanda Software

By Peter Ludi, MD Solutions at redPanda Software In the wake of the rapidly evolving digital landscape, retailers are continuously confronted with a myriad of software solutions. Implementing these systems often requires a considerable investment of resources, frequently resulting in a patchwork of fragmented systems and siloed operations. One can only browse through recent media

Makro Marketplace, Retail Capital Partner to Educate SMEs on Business Funding Options

Last week, Massmart, together with Retail Capital, a division of Tyme Bank, hosted a Business Funding Information session for its Marketplace seller base. The webinar provided these small business owners with key insights about the funding options available to them. The partnership initially began in 2021 and has, since inception, provided significant funding to enable

Leveraging Unified Commerce Solutions for Customer-Centric Retail Success – redPanda Software

Understanding the changing consumer journey is paramount in today’s ever-evolving retail landscape. Retailers must embrace agile and responsive strategies to meet rising customer expectations and seamlessly navigate a vast array of shopping experiences. This is particularly crucial in South Africa, where intermittent power supply often requires shoppers to adjust their habits to ‘follow the power.’