IKhokha Launches Affordable New Smart Card Machine for SMEs

One of the market leaders in the fintech space in South Africa, iKhokha, has announced the launch of a new smart card machine that fits into your pocket, called the iK Flyer Lite. This new offering follows the success of the flagship iK Flyer card machine, launched in 2022, which far surpassed initial sales expectations.

South Africa’s Last-Mile Delivery Game Needs to Be on Point – Bob Group

Africa’s last-mile delivery market is expected to be worth $2.3 billion (R43 Billion) by 2030. If one considers that the continent will be home to some two billion people by 2050, it becomes clear that this sector will grow exponentially and offer many new business opportunities. Meanwhile, South Africa’s total ecommerce market is on track

Retail Infrastructure Transformation Across Africa: An Evolution and Revolution – Vertiv Africa

By Henry Myburgh, strategic key account manager at Vertiv Africa In the dynamic and ever-changing retail landscape, ongoing transformation is a strategic necessity to cater to the primary reality that ‘the customer is king’ – retailers must be adaptive to change in order to meet new customer demands. The intricate interplay of consumer behaviours, driven

Pick N Pay Launches New Money Transfer Service, Now the Most Affordable in the Retail Market

Pick n Pay has set a new standard in affordability and accessibility with the launch of its store-to-store Domestic Money Transfer service. At R8.00 per transaction, it is the cheapest price for customers within retail stores. The informal cash usage in the country remains high, and this service will be interoperable across all Pick n

What Will Be Impacting Shoppers and Retailers as 2024 Unfolds? – BDO South Africa Incorporated

The retail sector has faced a gauntlet of challenges: a rise in megatrends that are reshaping the sector, and increasingly innovative and competitive markets over the past four years that have significantly shifted shopper behaviour. In turn, retailer strategies have had to be agile enough to handle the unpredictability and fluctuations. Serena Ho, Director and

Africa’s Thriving Consumer Market to Shine at 30th Edition of SAITEX

Africa has one of the world’s fastest growing consumer markets, projected to boast 1.7 billion consumers by 2030. The number of ‘ultra-high net worth’ individuals in Africa with assets exceeding $30 million is expected to grow by almost 50% this year, making way for ample retail opportunities. Consumer and business spending in Africa should reach

South African Consumers Feel the Big Squeeze: 99% Have Changed Their FMCG Shopping Habits to Save Money – NIQ

According to NIQ, 44% of South African consumers feel they are in a worse financial position this year compared to a year ago. Of those respondents, 82% say that increased costs of living are to blame for their recent financial struggles, up from 76% a year ago. Nearly two-thirds (62%) state they are worse off

Massmart’s Five Top Tips to Grow Your SME Business Online

The growth of eCommerce Marketplaces in recent years has given Small and Medium Enterprise (SME) entrepreneurs greater, more cost-effective market access. By making their products available for sale on major retailers’ platforms, these SME entrepreneurs are better able to market their products to consumers who are highly motivated to take advantage of the greater variety

Keeping up With Order Fulfilment in an Always-on and Always-Growing Ecommerce World – Payments and Commerce Market Intelligence (PCMI)

With online sales in Africa on course to top the trillion-rand mark by 2026, the race is on for ecommerce businesses to claim their piece of the pie. Research by Payments and Commerce Market Intelligence (PCMI) indicates that in the next two years the digital commerce market is expected to reach US$72-billion across South Africa,

Tetra Pak South Africa Joins the Proudly South African Family

Tetra Pak South Africa announced that it has officially become a member company of Proudly South African organization at an event that took place at Monte Casino on 30 January. In attendance was 1st Secretary of Trade and Economic Affairs, Swedish Embassy Mr. Martin Jornrud, representatives from various South African Government departments Department of Trade

Carefully Balancing Technology and People Can Elevate Retailers and Benefit SA – redPanda Software

The Human Face of Retail By Peter Ludi, Business Development Executive at redPanda Software There’s widespread acceptance that improving customer experience will go a long way towards attracting and retaining customers, especially at a time when there’s increased competition for valuable consumer spend. Naturally, all eyes turn to technology to remove friction, add convenience, automate,

Retail Tech | What to Expect in 2024 – Smollan

Once upon a time (literally like last week!) a shopper popped in for a quick pre-holiday shop. Welcomed by a Bot that offered personalised suggestions based on previous purchases – a hassle free push to make their experience “more than”. Drawn into the clothing section, smart mirrors gave them the option to virtually try on

Merchants Support Call for Testimony by Visa and Mastercard CEOs at Hearing on Credit Card ‘Swipe’ Fees

The Merchants Payments Coalition today welcomed the announcement that Senate Judiciary Committee Chairman Richard Durbin, D-Ill., has invited the CEOs of Visa and Mastercard to testify at a hearing on the lack of competition in the credit card market. “It’s time for the CEOs of Visa and Mastercard to answer for decades of their companies

Paradigm Shifts in Retail as Big Brands Embrace Direct-To-Customer Strategy – Paystack

By Joel Bronkowski, South Africa Country Lead at Paystack In the ever-evolving landscape of retail, a notable turn has taken centre stage as multiple brands continue their transition from traditional brick-and-mortar sales to a dynamic fusion of ecommerce platforms. This move has not only redefined the way businesses operate but has also enhanced their capacity

African E-commerce Giants Wasoko & Maxab Announce Landmark Merger

Two of Africa’s most prominent e-commerce companies, Wasoko and MaxAB, announced today that they have signed preliminary merger terms to join together as a combined entity to drive the transformation of Africa’s informal retail sector. This merger-of-equals will bolster the growth and development of the e-commerce pioneers to establish the most successful digital retail platform

6 Ways Payment Technology Has Revolutionised Opportunities for Companies – Paystack

It doesn’t matter whether a company is a small to medium-sized enterprise or a large corporation, or where it’s based, we are all now operating in a global economy. Irrespective of the size of an enterprise, its location or what its product offering is, with the right payment and transaction mechanisms, it can compete equally

Spar’s “More for Sho” Campaign Redefines Festive Season Shopping With Affordability at Its Core

South Africans have faced countless economic challenges over the past year, including numerous interest rate hikes, fuel price escalations, and a surge in food costs. Considering the growing consumer focus on personal welfare and financial survival, SPAR has committed to ensuring that this festive season is one of both joy and financial ease. Historically, this

Disruptive Technology Is Driving Progress in Smart Manufacturing – SYSPRO

By Mark Wilson, CEO, SYSPRO EMEA & APAC The manufacturing industry is a tough industry, vulnerable to impacts from the economy, geo-political events such as conflict and pandemics, and other stresses that impact the global and local supply chains and markets. Manufacturers constantly need to seek out a competitive advantage to stay at the forefront

Tarsus on Demand Launches Digital on Demand Division, Aimed At Accelerating Digitalisation for SMB Businesses

In a strategic move to bolster the digital transformation of small-to-medium-sized businesses (SMBs) across South Africa and Africa, Tarsus On Demand is proud to announce the launch of Digital On Demand, and it’s Digital Business Hub Marketplace. This comprehensive digital business hub is designed to empower SMBs on their digitalisation journey, addressing the unique challenges

Belva Digital Partners With Infobip to Expand Its Product Portfolio Across Africa

Belva Digital, a marketing technology company based in Kenya has expanded and enhanced its product portfolio through its participation in the Infobip Partner Connect Programme, which has enabled it to widen its customer network. Client background Belva Digital is a marketing technology company based in Nairobi, Kenya. It was founded over a decade ago and

Is It Time to Re-Imagine Black Friday in the African Context? – Absa

Chipo Masawi-Butayi, Coverage Banker: Consumer Goods & Services at Absa CIB and Pauline Manyoki, Product Manager at Absa Bank Kenya American novelist, Herman Melville once wrote: “It is better to fail in originality than to succeed in imitation.” This quote felt apt as we review consumer habits and the annual “Black Friday” and “Cyber Monday”

A New Market, New Partnerships – Trade Intelligence

Trade Intelligence, a respected market intelligence and research firm in the consumer goods sector, has announced its official foray into the Kenyan market with a Retail Trends presentation by Business Development Lead, Andrea Ellens. The presentation, held at the recent Retail Trade Association of Kenya (RETRAK) forum, provided an in-depth analysis of Kenya’s evolving retail

DP World and Standard Bank Conclude Us$ 365.1 Million Facility Agreement to Drive Logistics and Market Access Expansion Across Sub-Saharan Africa

DP World has extended its long-standing partnership with leading pan-African bank, Standard Bank, by concluding a US$365.1 million facility agreement to support its logistics and market access expansion across the sub-Saharan (SSA) region. The facility offers DP World’s SSA logistics and market access businesses access to a multi-product, multi-jurisdiction, and multi-currency facility. This solution has

The Power of the Scaffolding Software Development Approach in Retail – redPanda Software

Niel Coetzee, Head of Engineering at redPanda Software In recent years, many South African retailers have come to rely on no-code and low-code solutions which ostensibly simplifies the software development process. While the appeal is undeniable, these methods often trap businesses in a web of unoptimised code, vendor lock-in, and restricted adaptability. Traditional low-code and

Tetra Pak Partners With Clover to Launch New Packaging to Boost Product Differentiation

For the first time in South Africa Clover Tetra Pak’s long-standing customer will produce their premium custard “Clover Bliss Double Cream” using the new Tetra Pak® Tetra Brik® Aseptic 1000 Square Metallic packaging material which will help products stand out on the shelf. Clover is one of the largest branded consumer goods companies in South

South African Consumers Forge a New Shopping Path – NIQ

According to NIQ, 99% of South African consumers have changed the way they shop for FMCG (95% globally) and have adopted a range of strategies to manage their spending. The three top saving strategies are buying whatever brand is on promotion (34%), shopping more often at discounters (40%) and focusing on essentials (46%). These findings

Sean Summers to Return as Pick N Pay CEO

Pick n Pay announced today that Pieter Boone is stepping down as Group CEO and will be replaced by Sean Summers. Sean returns to the Group following a previous, highly successful, tenure as CEO between 1999 and 2006. Pieter will assist Sean through a short handover period. Chairman Gareth Ackerman commented: “I want to thank

How Can Embedded Payments Drive Better Online Retail Customer Experiences? – Paystack

By Joel Bronkowski, Country Lead, South Africa at Paystack With South Africa’s online retail space now worth more than R50 billion and growing continuously, the sector is only going to become more competitive. That’s true for online retailers of all sizes too. At the top of the market, online-only players that have long been dominant

Unified Payments Taps Compass Plus Technologies for its New Payment Gateway Platform to Future-proof its E-commerce Acquiring Business

Unified Payments (UP), Nigeria’s premier financial technology service provider, has successfully launched its e-commerce gateway services built on the new state of the art payment gateway platform from Compass Plus Technologies. The strategic move further strengthens the 18-year partnership between the two technology titans and has enabled UP to become the first institution in the

Infobip and Spryker Partner to Help Businesses Deliver More Personal Shopping Experiences

Global cloud communications platform Infobip has partnered with Spryker, a leading composable commerce platform for sophisticated use cases in B2B Commerce, Enterprise Marketplaces, and Thing Commerce. The collaboration aims to help businesses deliver more personalized shopping experiences, optimize customer engagement, and drive revenue growth. In today’s fast-paced digital world, consumers crave conversational experiences with their

Mastercard SME Confidence Index: 76% of SMEs in Africa Project Similar or Increased Revenue in 2023

From surviving to thriving in the post-COVID world, small and medium enterprises (SMEs) in Africa are optimistic about 2023 revenue projections. These are the findings of the second edition of the Mastercard Eastern Europe, Middle East, and Africa (EEMEA) SME Confidence Index. The 2021 inaugural SME Confidence Index delved into the impact of the pandemic

Omnichannel Strategies: One Size Does Not Fit All In South African Retail – NIQ

By Nikki Quinn, retail lead for South Africa at GfK – an NIQ company South African consumers face a difficult economic environment, characterised by high inflation, low economic growth and persistent load shedding. These challenges have helped to exacerbate the already wide divide between different population groups, making it more important than ever for brands

Don’t Expect Brand Loyalty in Today’s Retail Environment – Retailisation

Spurred on by unpredictable market trends, changing customer behaviours, and the rise of e-commerce, businesses are having to redefine their operations. One industry in particular feeling the weight of this change is retail. Research from the PWC Global Consumer Insights Survey shows that 28% of South African in-store shoppers are bothered by stock shortages while

Positive Retail: Adapting & Thriving – Smollan South Africa

It can be a slippery slope – loadshedding, the economy, post-pandemic aftershocks, communities facing hardships and even the chill of winter. However, as we ease into spring the retail pendulum is shifting as an optimistic breeze starts blowing in South Africa (SA). Joanne Gould CEO, Smollan South Africa plugs in to this renewed energy, highlighting

Easily Pay for Groceries at all Pick n Pay Tills Using Bitcoin

South Africans who have a Luno wallet will be able to pay at Pick n Pay with crypto in one easy step by simply scanning a QR code. Crypto payments have been available at over 1 500 Pick n Pay stores since February 2023. But the payment process required customers to download two apps to

Trend Piece: ECommerce – Awakening the B2B Experience – Schneider Electric

Most of us have engaged in eCommerce one way or another and are likely to frequent our tried and tested online providers for years to come. We can navigate B2C eCommerce comfortably and enjoy the ease of finding great products, seamless services, and fast delivery. In fact, the eCommerce user experience (UX) continues to get

A Taste of Tomorrow: Spur’s New Restaurant Concept Elevates Joy

For over five decades, Spur Steak Ranches has been committed to meeting the changing needs of its customers. Spur’s iconic restaurants are getting a refreshed look, promising new experiences, and allowing for even greater moments of joy. The brand concept will be showcased at a pilot site in the Vaal Mall, Vanderbijlpark on 1 September

Woolworths Holdings Annual Results for the 52 Weeks Ended 25 June 2023

Woolworths Holdings Limited (WHL) has announced strong full-year results for the 52 weeks ended 25 June 2023. HIGHLIGHTS Turnover up 7% to R85.7 billion Profit before tax up 29.5% to R6.7 billion Adjusted diluted headline earnings per share up 35.6% to 508.3cps Total dividend declared up 36.4% to 313.0cps Return on capital employed up 6.7

Wasoko Expands to the Democratic Republic of Congo

Wasoko, the African e-commerce company using innovative technology to transform the informal retail supply chain, has today announced its expansion into the Democratic Republic of Congo (DRC) leveraging its existing ecommerce hub in neighboring Rwanda. With the announcement marking the startup’s second country expansion this year after launching its Zambia operations in May 2023, it

PAYM8 Expands E-Commerce Offering, Empowering Merchants with Seamless Payment Solutions Amid Surging Demand

Leading tech and financial gateway service provider PAYM8, announced the expansion of its e-commerce offering. This comes in response to the South African e-commerce market’s projected growth of 11.89% in the next five years, reaching a market volume of US$9.97 billion, roughly R75 billion, by 2027. As consumers increasingly value the convenience, time savings, and

Innovative Unpackaged Retailing Shows Promise for Mass Market Affordability – DYDX Smartfill

By Nevo Hadas, Partner at DYDX Smartfill Packaging costs can contribute significantly to the overall price of products and services, with estimates suggesting that it can account for up to 40% of the total cost, although some products may see as low as 10%. However, groundbreaking experiments conducted in Tembisa by retailing services powerhouses Smollan

SA’S Traditional Trade Sector – Small Format Big Growth In 2023

The Traditional Trade sector in South Africa has experienced an impressive post COVID-19 resurgence, reaching new heights in total FMCG sales (incl Liquor & Tobacco) in 2023 according to the latest NIQ South Africa analysis. The sector achieved R187-Billion in annual spend in the 12 months up to the end of June 2023 compared to

How ERP Can Help Retailers Better Understand Their Customers – Times 3 Technologies

Have you ever heard the saying: “Good customer service costs less than bad customer service”? This is particularly true today because modern customers aren’t afraid to share a negative experience and they have plenty of options when looking for places to do so. Here’s where the right ERP solution can help. When retailers deploy an

NIQ Drills Into the Real State of Food Inflation in SA

Amidst a sea of uncertainty and a raft of price increases NIQ’s latest State of the Retail Nation analysis has presented a more focused picture of food inflation and reveals that interesting shifts are shaping the South African FMCG (incl. Liquor and Tobacco) sector that is now worth R593-Billion in annual sales (to end March

Makro Marketplace, Retail Capital Partner to Educate SMEs on Business Funding Options

Last week, Massmart, together with Retail Capital, a division of Tyme Bank, hosted a Business Funding Information session for its Marketplace seller base. The webinar provided these small business owners with key insights about the funding options available to them. The partnership initially began in 2021 and has, since inception, provided significant funding to enable

Addressing the Information Gap in Nigeria’s Durable and Consumer Electronics Retail Market – GfK Africa

With the largest population in Africa, including a sizeable if pressurised middle class, Nigeria is an attractive market for consumer electronic and durables brands. Yet only a handful of companies from the rest of the world have succeeded when they’ve entered this complex but dynamic market. One of the major challenges organisations face as they

Kyosk Acquires KwikBasket to Accelerate its Farm & Fresh Line of Business, Transforming the Distribution of Fresh Produce in Africa

Kyosk Digital Services, a digital-first and data-led distribution platform, is pleased to announce its expansion into the African fresh produce market with the launch of its Farm & Fresh line of business. This follows on the back of Kyosk’s recent acquisition of KwikBasket, a prominent player in the agricultural industry known for its expertise in

DFCU Bank, Mastercard, and Rabo Partnerships Join Forces to Digitize Agricultural Ecosystem in Uganda

(L-R): Daniel Huba, Vice President of Sub-Saharan Africa Market Development for Community Pass at Mastercard; Charles Mudiwa, Chief Executive Officer and Managing Director of dfcu Bank; and David Gerbrands, Global Head of Agri and Banking Advisory Services and Inclusive Business Ventures at Rabo Partnerships, signing the partnership agreement in Uganda. Through the Farm Pass platform,

The Future of SA Grocery E-Commerce: Can It Still Deliver?

The heady days of triple-digit e-commerce growth are over, but the rewards are there for the taking for the savvy e-marketer. Local e-commerce growth is slowing, which was inevitable considering the huge leaps made during and post-COVID, but the sector is still growing and is driving total retail growth  both here and abroad. Locally, fast-moving