Retailer’s Guide on How to Shift From Multichannel to Omnichannel Payment Experiences – Ecentric

By Gary Bowers, Product Manager and Shaun Shehab, Senior Sales Engineer at Ecentric Retailers need to keep costs under control and reduce complexity in economic conditions that can best be described as uncertain and challenging. Yet, despite this, they need to give customers (and their employees) the kind of payment experience they demand. Beyond this,

Engen’s Partnership With RBS Boosts Local Enterprise Development

Engen recently handed over the keys to a new truck to Resegofetse Business Solutions (RBS) that will enhance the 100% Black women-owned enterprise’s service capability along the Bafokeng mining belt.RBS, who are based in Phokeng in the North West province, supply consumables, cleaning services, and lubricants to mines in the area. Handover of the 4-tonne

V&A Waterfront Marks World Environment Day at Its First Totally Recycled Commercial Building.

Picture this: More than 460 homes running on clean energy year-round. Buildings saving enough energy to power 2,500 homes. A community saving 200,000 litres of water a day, enough to meet the needs of 1,300 people. A place where residents’ reduced CO₂ emissions are equivalent to taking 6,600 cars off the road. In a world

How the Retail Property Sector and Local Government Can Collaborate to Prevent Urban Decay and Enhance Infrastructure – Fortress Retail

Fortress Retail recently hosted the Collective Impact event, bringing together key stakeholders to discuss collaborative strategies to combat urban decay, improve infrastructure and integrate new technologies for the benefit of communities surrounding shopping centres. The event, moderated by renowned journalist Jeremy Maggs, featured insights from prominent industry experts including Julius Kleynhans (OUTA), Alan Dinnie (Profica),

Omnisient Recognised for Impact on Growing Financial Inclusion in Africa

Omnisient, the global leader in privacy-preserving data collaboration, was recognised at the Africa Bank Summit held in Nairobi this week for the impact it is having on growing financial inclusion in Africa. This accolade highlights a groundbreaking initiative that has enabled banks to assess credit risk and qualify millions of previously underserved individuals by analysing

Smartfill Spearheads Packageless Retail With Major Accelerator Backing

Smartfill, a greentech startup that eliminates the need for single-use plastic through a smart, efficient and sustainable dispenser solution, has been accepted into two prestigious programmes: Level 4 of the Microsoft Startup Founders Hub and the Climate Finance Accelerator (CFA). Smartfill further holds a grant from the AgriTech Innovation Centre at the UK Research and

Harnessing the Potential of Mobile Payments in Africa – Halo Dot

Dalene Deale, Strategic Consultant at Halo Dot Financial inclusion remains a critical barrier across Africa. A considerable segment of the population remains alienated from basic banking services. Yet, the arrival of mobile payment technologies, like Halo Dot, promises to bridge this gap. Halo Dot’s innovative approach turns mobile devices into secure, encrypted payment terminals, allowing

What Will Be Impacting Shoppers and Retailers as 2024 Unfolds? – BDO South Africa Incorporated

The retail sector has faced a gauntlet of challenges: a rise in megatrends that are reshaping the sector, and increasingly innovative and competitive markets over the past four years that have significantly shifted shopper behaviour. In turn, retailer strategies have had to be agile enough to handle the unpredictability and fluctuations. Serena Ho, Director and

Africa’s Thriving Consumer Market to Shine at 30th Edition of SAITEX

Africa has one of the world’s fastest growing consumer markets, projected to boast 1.7 billion consumers by 2030. The number of ‘ultra-high net worth’ individuals in Africa with assets exceeding $30 million is expected to grow by almost 50% this year, making way for ample retail opportunities. Consumer and business spending in Africa should reach

South African Consumers Feel the Big Squeeze: 99% Have Changed Their FMCG Shopping Habits to Save Money – NIQ

According to NIQ, 44% of South African consumers feel they are in a worse financial position this year compared to a year ago. Of those respondents, 82% say that increased costs of living are to blame for their recent financial struggles, up from 76% a year ago. Nearly two-thirds (62%) state they are worse off

The Rise of the Cashless Society – Halo Dot

Jonathan Jacobs, Head of Product and Operations at Halo Dot In recent years, there has been a gradual shift towards going cashless. This is something that is impacting every society around the world. However, in developing countries like South Africa, this transition has become a layered one. Influenced by the divide that separates people when

The SPAR Group Is Geared for Further Growth in Southern Africa in 2024 – Adding 2,765 Jobs to the Region in 2023

By Max Oliva, CEO, The SPAR Group Southern Africa South Africa’s economy may be stagnating, but at The SPAR Group Southern Africa, we are pressing forward and making major inroads into creating growth, opportunities, and jobs that are desperately needed. Despite the challenges, which included long bouts of load shedding, tragic wars overseas impacting global

Take Heed of These New Retail Trends That Emerged Over the 2023 Holiday Season – Nedbank

By Karen Keylock | National Retail Services Manager at Nedbank Commercial Banking South African consumers are under financial strain and, consequently, the way they shop has changed. And with further economic uncertainty expected in the coming year, we expect this evolution to continue. A few trends emerged during last year’s holiday season, which we believe

Retailers Turn to BNPL to Drive Sales Amid Declining Growth

South African retailers are turning to interest-free alternative credit options as consumers seek safer and more cost-efficient ways to fund key purchases. This comes amid tough economic conditions and a constrained spending environment. Craig Newborn, CEO at local Buy Now Pay Later provider, PayJustNow, says: “Consumer shopping behaviour is shifting in line with tough economic

Tetra Pak South Africa Joins the Proudly South African Family

Tetra Pak South Africa announced that it has officially become a member company of Proudly South African organization at an event that took place at Monte Casino on 30 January. In attendance was 1st Secretary of Trade and Economic Affairs, Swedish Embassy Mr. Martin Jornrud, representatives from various South African Government departments Department of Trade

Frontline Retail Workers Can Make or Break the Customer Experience, and in Turn the Business – BDO South Africa

As businesses across the globe work towards making culture and employee wellbeing an integral part of their organisations, the retail industry should consider this when it comes to their retail employees says Serena Ho, head of consumer market at BDO South Africa Inc. Here they discuss the important role of retail employees in powering the

Somerset Mall’s 30th Anniversary: A Retail Success Story and a Catalyst for Community Growth

Somerset Mall, a prominent player in the retail and commercial property sector, is marking its 30th anniversary this year, and it’s an occasion worth recognising not just for nostalgia’s sake, but for the profound strategic milestones it represents. From its humble beginnings with just a handful of stores, Somerset Mall has expanded into a formidable

6 Ways Payment Technology Has Revolutionised Opportunities for Companies – Paystack

It doesn’t matter whether a company is a small to medium-sized enterprise or a large corporation, or where it’s based, we are all now operating in a global economy. Irrespective of the size of an enterprise, its location or what its product offering is, with the right payment and transaction mechanisms, it can compete equally

Abaqulusi Plaza Shopping Centre Extension Complete

AbaQulusi Plaza, formerly Vryheid Plaza, has reopened its doors after an 18-month redevelopment programme. On 22 November 2023, Cllr Khehla Mkhwanazi, the Mayor of the AbaQulusi Local Municipality, officially opened the centre at a ribbon-cutting ceremony. In his speech, Cllr Mkhwanazi commented that the shopping centre was an essential boost to the economy of Vryheid,

Spar’s “More for Sho” Campaign Redefines Festive Season Shopping With Affordability at Its Core

South Africans have faced countless economic challenges over the past year, including numerous interest rate hikes, fuel price escalations, and a surge in food costs. Considering the growing consumer focus on personal welfare and financial survival, SPAR has committed to ensuring that this festive season is one of both joy and financial ease. Historically, this

Disruptive Technology Is Driving Progress in Smart Manufacturing – SYSPRO

By Mark Wilson, CEO, SYSPRO EMEA & APAC The manufacturing industry is a tough industry, vulnerable to impacts from the economy, geo-political events such as conflict and pandemics, and other stresses that impact the global and local supply chains and markets. Manufacturers constantly need to seek out a competitive advantage to stay at the forefront

Tarsus on Demand Launches Digital on Demand Division, Aimed At Accelerating Digitalisation for SMB Businesses

In a strategic move to bolster the digital transformation of small-to-medium-sized businesses (SMBs) across South Africa and Africa, Tarsus On Demand is proud to announce the launch of Digital On Demand, and it’s Digital Business Hub Marketplace. This comprehensive digital business hub is designed to empower SMBs on their digitalisation journey, addressing the unique challenges

Fresh Retail for Polokwane as The Greenery Opens Its Doors on 26 October

The Greenery, the much-anticipated convenience shopping centre in Polokwane, Limpopo, celebrated its grand opening today, 26 October, offering an eagerly awaited stylish one-stop shopping experience to the community. Co-owned and developed by the Moolman Group and Networth Group, the 11,000sqm centre will bring a fresh, upmarket and vibrant neighbourhood shopping experience right to the doorsteps

Is It Time to Re-Imagine Black Friday in the African Context? – Absa

Chipo Masawi-Butayi, Coverage Banker: Consumer Goods & Services at Absa CIB and Pauline Manyoki, Product Manager at Absa Bank Kenya American novelist, Herman Melville once wrote: “It is better to fail in originality than to succeed in imitation.” This quote felt apt as we review consumer habits and the annual “Black Friday” and “Cyber Monday”

A New Market, New Partnerships – Trade Intelligence

Trade Intelligence, a respected market intelligence and research firm in the consumer goods sector, has announced its official foray into the Kenyan market with a Retail Trends presentation by Business Development Lead, Andrea Ellens. The presentation, held at the recent Retail Trade Association of Kenya (RETRAK) forum, provided an in-depth analysis of Kenya’s evolving retail

South African Consumers Forge a New Shopping Path – NIQ

According to NIQ, 99% of South African consumers have changed the way they shop for FMCG (95% globally) and have adopted a range of strategies to manage their spending. The three top saving strategies are buying whatever brand is on promotion (34%), shopping more often at discounters (40%) and focusing on essentials (46%). These findings

Pick N Pay’s Army of Franchisees Sees the Future of Retail

A little-known fact about Pick n Pay relates to the size of its franchise network, and over the next few years the group will further strengthen the division. Nearly half of Pick n Pay stores in South Africa (excluding Boxer) are owned and run by franchisees. This large footprint emphasises the important role these stores

Shoprite Group Recognised for Transformative Youth Employment Initiatives at Esg Awards

South Africa’s largest private sector employer, the Shoprite Group, has been honoured for its outstanding contribution to the ‘Social’ component of ESG at the Youth Employment Service (YES)’s inaugural Environmental, social, and governance (ESG) Awards this week. The YES programme is a business-driven initiative in partnership with government and labour to build economic pathways for

Makro Launches New Online Offering to Serve Businesses Across South Africa

In its latest move to become the leading eCommerce player in South Africa, Massmart has launched a bespoke business (B2B) website to meet the needs of business customers, who are facing similar economic challenges to end consumers. This ‘Makro Business’ branded website will offer businesses of all sizes, an online platform tailored to meet their

Energise Africa’s Food and Beverage’s Future: Sustainable Solutions for Growth and Resilience – Schneider Electric

By Clive Roberts, Segment Lead: CPG – Anglophone Africa at Schneider Electric Africa is home to one of the world’s fastest growing populations, reaching a projected 2.5 billion people 2050. It is also this demographic advantage translates into a vast consumer base that is youthful, aspirational, and urban-centric. As a result, the demand for diverse

Mastercard SME Confidence Index: 76% of SMEs in Africa Project Similar or Increased Revenue in 2023

From surviving to thriving in the post-COVID world, small and medium enterprises (SMEs) in Africa are optimistic about 2023 revenue projections. These are the findings of the second edition of the Mastercard Eastern Europe, Middle East, and Africa (EEMEA) SME Confidence Index. The 2021 inaugural SME Confidence Index delved into the impact of the pandemic

Omnichannel Strategies: One Size Does Not Fit All In South African Retail – NIQ

By Nikki Quinn, retail lead for South Africa at GfK – an NIQ company South African consumers face a difficult economic environment, characterised by high inflation, low economic growth and persistent load shedding. These challenges have helped to exacerbate the already wide divide between different population groups, making it more important than ever for brands

Harnessing the Power of 360-Degree Retail Technology – redPanda Software

By Peter Ludi, MD Solutions at redPanda Software In the wake of the rapidly evolving digital landscape, retailers are continuously confronted with a myriad of software solutions. Implementing these systems often requires a considerable investment of resources, frequently resulting in a patchwork of fragmented systems and siloed operations. One can only browse through recent media

Positive Retail: Adapting & Thriving – Smollan South Africa

It can be a slippery slope – loadshedding, the economy, post-pandemic aftershocks, communities facing hardships and even the chill of winter. However, as we ease into spring the retail pendulum is shifting as an optimistic breeze starts blowing in South Africa (SA). Joanne Gould CEO, Smollan South Africa plugs in to this renewed energy, highlighting

Kenya Breweries Limited and Murang’a County Sign Sorghum Farming Deal

Kenya Breweries Limited (KBL) and Murang’a County have signed a partnership that will see KBL support farmers growing sorghum in the area. This is part of the efforts by the alcohol manufacturer to empower communities through gainful employment as well as contribute to the shared growth of KBL. Speaking during the official signing ceremony at

Tackling Payment Fraud Head-On in South Africa’s Mining and Construction Industries

As one of the top ten mining countries in the world, South Africa’s economy relies heavily on this industry as well as those closely related to it, such as construction. Yet this also makes these industries attractive targets for cyber criminals. The mining industry is among the most at-risk industries for fraud and in some

Collaboration Crucial for Township Economy and Local Retail Sector to Thrive

The informal sector has a crucial role to play in the global economy and connecting it properly to government and corporates to bring about opportunities to collaborate, learn and grow was at the heart of the recent SAITEX, which concluded in Johannesburg recently. The Southern African International Trade Exhibition (SAITEX), the leading multi-sector trade event

Collaboration Crucial for Township Economy and Local Retail Sector to Thrive – SAITEX

The informal sector has a crucial role to play in the global economy and connecting it properly to government and corporates to bring about opportunities to collaborate, learn and grow was at the heart of the recent SAITEX, which concluded in Johannesburg recently. The Southern African International Trade Exhibition (SAITEX), the leading multi-sector trade event