AI Transforms CX and Service Delivery

Helping companies deliver excellent customer service has been at the heart of 1Stream since the business was launched 15 years ago. While much has changed over the last decade and a half, the essence of what makes 1Stream Southern Africa’s leading CRM and cloud-based contact centre provider remains the same: a commitment to delivering leading-edge,

AI Has Simplified and Smartened Contact Centres – 1Stream

You’ll be hard pressed surfing news sites without reading about the age of AI and the rise of the bots. While the impact of AI on our lives is debated, the jury is in on AI in contact centres and the verdict is unanimous. AI is transforming contact centres in profoundly positive ways. Here are

Drinking It All In | Beverage Trends in Africa – Smollan Tanzania

By: Warren Brett Cluster Executive, SEA Region, Smollan Tanzania  African beverage trends are driven by innovation and culture. From the cherished rituals of traditional tea and coffee to the emerging popularity of carbonated soft drinks and fruit juices. Africa’s beverage market is evolving rapidly, reflecting changing consumer preferences and the impact of various socio-economic factors.

Builders Partners with Standard Bank’s UCount to Drive Savings on DIY Renovations and Building Materials

Builders has partnered with Standard Bank UCount nationwide, to offer members more when shopping for Do-It-Yourself (DIY), home improvements or building materials – in-store or online. Standard Bank customers can now earn and redeem UCount Rewards when shopping at Builders. The new partnership makes Builders the only DIY category retailer on the UCount program offering

Bolt Provides Over 700 Trips for SAPIN Youth

Bolt, the leading on-demand mobility platform in Africa, and its partner SAPIN, property academy, joined forces last year to provide over 50 young people with trips for their youth internship programme. Bolt has since provided SAPIN with over 700 trips to those who had difficulty accessing transportation for their daily commute. For SAPIN, the partnership

The Power of Payment Technology in Bolstering SA’s Rural and Informal Businesses – PAYM8

The size of a small, informal, or rural business shouldn’t be an obstacle to them attaining the same growth rate as larger, more formal enterprises. In fact, their smaller scale should be an advantage with fewer bureaucratic hurdles and greater flexibility. But in reality, rural businesses and informal traders are often limited by access to

Mid-Year & the Current State of Play | Retail Trends 2023

Mike Smollan, Chief Growth Officer Exactly how did we get to July in what feels like a blink of an eye? Pondering on that often-used analogy, I had to check in with Google. To learn that there are 1000 milliseconds in each second, so a blink of an eye takes around 1/3 of a second.

How ERP Empowers the Future Focused Retailer – Times 3 Technologies

The world of retail has changed. With more and more customers now shopping online, retailers have had to come up with creative ways to bring the physical and virtual worlds together to create seamless, memorable experiences. But with this comes a great deal of complexity. Having a robust tech foundation is no longer a nice

Agri-Startup Profits Skyrocket After the Shoprite Group Gives Them a Boost

Agrikool, a small agricultural business, is showing exponential growth after securing a deal with the Shoprite Group, delivering fresh produce worth over R3 million to the retailer in just over a year. The Pietermaritzburg-based business solves challenges in the farming value chain, develops small to medium-scale local farmers, and sustains regional food security, by connecting

A Gathering For the Best in Retail-Ready, Sustainable Food and Beverage

Celebrating 20 years of Africa’s Big 7and festive foodie features The local food and beverage market was abuzz at the twentieth edition of Africa’s Big 7, which wrapped up in Johannesburg at the Gallagher Convention Centre last week, co-located with SAITEX. “Recognising a two decade-long commitment to delivering top quality and reasonably priced, trendy food

High Investment in Self-Checkout, as Demand Grows Beyond grocery

More than a quarter of global self-checkout shipments went to non-grocery stores as the technology penetrates new segments Wider range of retailers adopting self-checkout 2022 was the second highest year for self-checkout shipments globally, according to Global EPOS and Self-Checkout 2023, the latest report from strategic research and consulting firm RBR. More than 193,000 units

Adyen and Shopify Partner to Power New Payment Capabilities For Enterprise Merchants

As a preferred enterprise payments partner for Shopify, Adyen will provide large-scale customers the agility to succeed in the fast-moving ecommerce industry Adyen, the global financial technology platform of choice for leading businesses, announces a new global partnership with Shopify, a provider of essential internet infrastructure for commerce, to strengthen ecommerce capabilities, simplify the customer

South African FMCG Retail – Undercovering the Current State of Play: Trade Intelligence

A new report from Trade Intelligence reveals an FMCG retail trade that is under enormous pressure – but that continues to innovate, to serve shoppers, and even to turn a profit. South Africa’s economic landscape is challenging for any business, but particularly so for players in the consumer goods industry. The complexity in this sector

SA Retail Workers Call For More Technology: Microsoft-IDC Study

Research reveals frontline workforce underserved by IT tools, and which cites communication and access to information as key areas for digital transformation Most South African retail workers are feeling overworked but the vast majority believe technology is the answer to their situation, a Microsoft-sponsored IDC study has revealed. “We often refer to them as ‘the

Rural Areas and the Future of E-commerce in Africa – Jumia

Jumia, Africa’s leading e-commerce platform, released a new report, “Expanding E-Commerce in Rural Areas in Ivory Coast,” highlighting its successful penetration into underserved regions and success in bringing e-commerce opportunities to rural populations. The report draws on Jumia’s 2022 non-financial data and provides insights into its expansion strategies to rural communities in Ivory Coast. Physically

Game Launches myVirtual Credit Solutions

Consumers in South Africa are experiencing escalating levels of financial stress and are actively seeking alternative forms of payment due to the country’s rising cost of living. The use of developing digital payments are gaining pace in South Africa and statistics show that there is a rising desire for credit among consumers with digital payment

Tingg by Cellulant Automates Payments for Petrol Stations in Ghana

OMCs can now track and reconcile transactions easily, increasing their operational efficiency by 50% Tingg by Cellulant In-Store solution is transforming the digital payments space in Ghana by providing Oil Marketing Companies (OMCs) with a single payment collection point across multiple payment options and channels, ensuring real-time settlement. This advancement allows OMCs in the country

Carrefour Partners With Visa to Provide Customers With Online Discounts

KES 400 discount for goods worth KES 3,000 and above when customers shop on the MAF Carrefour Mobile app and pay with locally issued Visa cards The campaign will run every Tuesday for three months starting June 2023 Carrefour, owned and operated by Majid Al Futtaim in Kenya, has announced its partnership with Visa, the

South African FMCG Retail – Undercovering the Current State of Play – Trade Intelligence

A new report from Trade Intelligence reveals an FMCG retail trade that is under enormous pressure – but that continues to innovate, to serve shoppers, and even to turn a profit. South Africa’s economic landscape is challenging for any business, but particularly so for players in the consumer goods industry. The complexity in this sector

Woolies Continues to Lead the Way at the SA Dairy Championships

Woolworths has once again demonstrated its exceptional prowess this year at the annual SA Dairy Championships, solidifying its position as an industry leader. The outstanding achievement of notching up a total of 79 awards, including 23 first place trophies, five prestigious Qualité Awards, and the highly sought-after Product of the Year award for their Ayrshire

The Shoprite Group’s CredX Offers Businesses Better Rates and Fees in the Face of Rising Interest Rates

With the ongoing rise in interest rates in South Africa, businesses are increasingly faced with the daunting task of obtaining affordable financing. And with higher interest rates comes the burden of higher borrowing costs. CredX, launched by the Shoprite Group in 2022, enables its suppliers to obtain critical working capital funding at the lowest industry

Explosive Growth in Mobile Self-scanning, Reaching New Countries and Retailers

The number of stores allowing customers to scan items as they shop grew by nearly a quarter globally last year, and is expected to triple by 2028. 57,000 stores offering mobile self-scanning Retailers are increasingly investing in mobile self-scanning technology, with an additional 11,500 stores offering the service in 2022. According to Mobile Self-Scanning and

Lewis Group Posts Strong Credit Growth in Weak Consumer Climate

Lewis Group reported resilient credit sales growth and a strong debtors’ book performance in the year to March 2023, while the group’s overall results reflect the poor state of consumers in South Africa’s low growth, high inflationary environment. Headline earnings were 9.8% lower at R506 million while headline earnings per share increased by 1.0% to

Channel Overload is Hurting Full-Funnel Marketing Effectiveness and ROI Confidence

Pick a channel, any channel. With so many to choose from, marketers have their hands full as they weigh the options, allocate their budgets, and then validate their decisions. And as varied as the measurement landscape is today, the challenges will only increase as new channels come to market—unless marketers shift to think more holistically about

Massmart’s Latest Walmart Inspired Technology Launch Set to Improve Online Customer Experience

Massmart, owner of Game, Builders and Makro, has introduced Walmart’s Global Integrated Fulfillment (GIF) software to all Makro stores – with plans underway to expand into Game and Builders. Massmart, owner of Game, Builders and Makro, has introduced Walmart’s Global Integrated Fulfillment (GIF) software to all Makro stores – with plans underway to expand into

Clicks Opens 700th Pharmacy as Part of Drive Ensure Easier Access to Healthcare

Globally, retail pharmacies are adapting their models to meet changing consumer preferences. According to consulting firm McKinsey, the pharmacy of the future needs to create “a differentiated experience for the consumer” or offer a “differentiated set of products and services.” Meeting the evolving needs of consumers is a priority for Clicks. Nearly two decades after

Thirteen Awards for Shoprite and Checkers Private Label Products at SA Dairy Championships

Shoprite and Checkers’ private label products scooped first place in nine categories – including best Mild Cheddar Cheese, Buffalo Milk Mozzarella, Chunky Cottage Cheese and Dairy Dessert – at the 190th South African Dairy Awards. A total of 52 products were submitted under seven of the supermarkets’ different private labels: Housebrand, Ritebrand, Crystal Valley, Royale,

New Integrated Payment Platform to be Launched in Africa

Moment offers expanded payment infrastructure for businesses across Africa to help them collect and make payments easier, quicker, and more affordable MultiChoice Group, Rapyd and General Catalyst today announced a joint venture aimed at developing an integrated payment platform for Africa. The joint venture will operate under a new company, called Moment. Moment offers expanded

The Rise And Rise of the Township Economy – AKELO

With half of South Africa’s population living in the estimated 532 townships around the country, vast potential lies in the so-called ‘township economy’. According to Roger Wilco’s 2022 Township CX Report, the vibrant, culture-rich township economy representing hundreds of billions of rands in spending power is largely untapped and misunderstood. The total market value of

Boost Sales, Drive Revenue With 1Stream CRM

1Stream CRM is a smart and easy-to-use solution that will help your sales team achieve their targets by providing them with all the tools they need to help your business grow. Designed for medium to large organisations, 1Stream CRM is successfully utilised by some of South Africa’s leading corporates, backed by 1Stream’s expertise and support.

Making Touchscreen Terminals Accessible to People With a Visual Impairment – Ingenico

Touchscreens are increasingly being used for payment and while they offer many benefits for users, we must ensure they are accessible for all. Martin Doherty, CSO for Northern Europe and DACH at Ingenico, shares how Ingenico found a solution alongside the Royal National Institute of Blind People (RNIB) to enable blind and partially sighted people

Summarised Results for the Year Ended 28 February 2023 – Famous Brand Limited

Strong brands and a growing footprint. Famous Brands is best known for its much-loved brands and reputation as a leading and responsible franchisor. Famous Brands is a vertically integrated Group with 17 restaurant brands and a network of 2 887 restaurants. We operate franchised, master licensed and Company-owned restaurants. Our business model comprises four core

Pick N Pay to Pay For 17,000 Customers’ Shopping Baskets

Pick n Pay helping to feed South African families with R10m of free groceries Pick n Pay, one of South Africa’s leading retailers, has launched an exciting initiative to reward their Smart Shoppers by randomly selecting one winner from every store nationwide every day until 18 June 2023 to win their entire shopping for free.

How Innovative Payment Solutions are Shaping South Africa’s Retail Sector – Ecentric

By Shaun Holley, Deputy CEO & Head of Innovation & Rory Bosman, Sales & Marketing Executive at Ecentric Payment Systems Today’s consumers have access to a myriad of convenient experiences through mobile apps and online platforms, and they expect a similar level of ease when interacting with businesses and specifically payment interactions. Indeed, consumer demand

KongaNow: Guaranteed Same Day Delivery for Launch

Konga, Nigeria’s leading composite e-commerce group, after two years of extensive research and test-running, is set to further raise the bar of service delivery in the industry with the launch of KongaNow, guaranteed same day delivery of verified products, for which Konga will take complete responsibility. All you need to do is go to

Paratus Signs a Win-win Partnership For Retail Outlets in Informal Sector

Paratus is branding three existing shops in Soweto, Otjomuise and Okuryangava selling Paratus products and services to a previously untapped market; community members given training, jobs, and commission; community site owners receive income; convenience for informal sector residents to buy telco services. In a clever partnership deal, telecommunications operator, Paratus Namibia, has now branded three

Convenience Retailing: A Massive Opportunity Close to Home – Trade Intelligence

Convenience retail is an unstoppable force in South Africa’s consumer goods market. A new report from Trade Intelligence examines the size of the prize for retailers and brands, and the forces shaping this dynamic and rapidly evolving sector. The local tearoom or café was once the cornerstone of suburban South Africa, much as the spaza

Wasoko Expands to Zambia

Africa’s Largest B2B E-commerce Network Launches First Location in Southern Africa  Wasoko, the African e-commerce company leveraging innovative technology to transform the informal retail supply chain, has today announced its expansion into Zambia – the company’s first location in Southern Africa. Following the launch, Wasoko will invest over $1mn in its first year of operations

NIQ Report Shows Significant Tactical Manoeuvres by SA Consumers

• 32% have turned to online to get better deals, save on petrol and minimize shopping trips • 26% claim they only have enough money for food, shelter, and the basics Amidst a financial pressure cooker and a continued barrage of power cuts, the 2023 NIQ Consumer Outlook Report for South Africa has found that

Building Customer Loyalty Using Click-and-Collect – Pargo

How smart-tech companies kill two birds with one stone – order fulfilment and marketing Happy customer, happy business. It’s an old adage but one that rings true even with all the changes that have occurred in retail. Whether you’re running a brick-and-mortar store or e-commerce business, enabling shoppers to conveniently buy quality goods at affordable

South Africa Moves Closer to Frictionless Payments with Rapid Checkouts – Entersekt

E-commerce shoppers have been promised a frictionless checkout for years, but new moves by the card schemes will take South African consumers a step closer. Soon, local merchants will be able to offer online shoppers a faster checkout experience giving them a seamless experience, much like the ones already available on Amazon and other global

SPAR Saves 3.5 Million Meals with TooGoodToGo

SPAR’s partnership with social impact company Too Good To Go, has saved 3.5 million meals from going to waste in 14 countries. Since the launch of the international partnership in 2020, over 3,000 SPAR stores have actively been curbing food waste with the innovative digital solution across 14 SPAR countries. This has supported Too Good

Time for Retail 2.0: How Android Can Help Take Retail to the Next Level

Francisco Gil, Managing Director Ingenico Iberia & Africa Markets, explores the added value that Android technology brings to the retail sector. He sets out through various examples how Android can not only help to improve the customer experience, but also generate additional revenues in sales. The covid pandemic was a challenging time for the traditional

ACI Worldwide and MagicCube Partner to Deliver Tap to Pay Acceptance for Mid- to Large Retailers

ACI Worldwide, a global leader in mission-critical, real-time payments, has teamed up with MagicCube, the creator of i-Accept™, to deliver secure and seamless contactless payments on commercial off-the-shelf (COTS) smartphones and tablets using Tap to Pay—with or without PIN. The solution will provide mid-size and large retailers operating in complex environments with device-agnostic control and visibility of

Massmart Welcomes Thembani Biyam, Drives eCommerce Further

In 2021 Massmart announced a renewed commitment to eCommerce as a strategic growth vector and the owner of Makro, Game and Builders has invested significantly in this area over the last two years. In 2021 Massmart announced a renewed commitment to eCommerce as a strategic growth vector and the owner of Makro, Game and Builders

PayFast: Unifying Channels is Critical if Retailers Want to Tap into Growth Opportunities

As online retail growth pushes into the double digit territory, companies that are holding onto a purely face-to-face business model will lose out. Companies under pressure to deliver the revenue growth their investors are looking for shouldn’t just be focusing on adding an ecommerce play, but should rather be looking at the opportunities presented by

Game Named One of SA’s Top Ten Strongest Brands

Local retailer, Game, was this month named South Africa’s tenth strongest brand according to Brand Finance’s 2023 ‘South Africa 100’ report – up from 92nd place just last year, after a 36-point increase in its Brand Strength Index score. This is the first time the 53-year-old brand has entered the top ten, amongst other brands

Clicks Group Retial Turnover Up 11.9% as Clicks Gains Market Share

Clicks Group proved its resilience and defensiveness in challenging trading conditions as retail turnover increased by 11.9% in the six months to February 2023, with Clicks reporting market share gains in all product categories. Group turnover increased by 6.8%, excluding vaccinations, to R20.0 billion for the half year. Diluted headline earnings per share, adjusting for

Propelling Retail eCommerce in Africa With Trust

At the recent Digital Retail Africa 2023 Conference, held in Johannesburg, experts agreed that eCommerce is gaining great momentum across the continent. Especially due to the propulsion to digitise by the Covid 19 pandemic, businesses are innovating, embracing digitisation. According to SABS News’ coverage of the event, it is estimated that nearly half of the

World Wide Worx: Retailers Need to Invest in Customer Satisfaction as ECommerce in South Africa Eclipses R50 Billion Milestone

Online retail in South Africa has hit a major milestone, eclipsing R50 billion in annual sales during 2022. Research from World Wide Worx records a 40% increase in the total number of South Africans shopping online since the onset of the pandemic in 2020. Yet many retailers are struggling to turn this trend to their