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Opinion Piece: Hyper Personalisation and Enhanced CX Will Be Key to Online Retailers’ Black Friday Campaigns

By Kabelo Ngwane, Head of Customer Success at Infobip Despite tough economic conditions, such as surging inflation and the rising cost of living that are forcing consumers to tighten their belts, South African retailers are preparing to cash in on the busiest day of the year for retail sales – …

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In a Sea of Online Shopping, Retail Must Prepare for a Phishing Frenzy

As South African shoppers and retailers prepare for Black Friday and the festive season, cyber criminals are casting increasingly wider – and more sophisticated – nets. Gilchrist Mushwana, Director at BDO South Africa and Head of Cybersecurity Service Line, discusses phishing and what retailers must do to guard against this …

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Makro Alberton Store Transforms to a Fresh Look, Spacious Layout, and an Improved Shopping Experience!

Makro Alberton has revamped its newly transformed store to give customers a new and improved shopping experience with the latest technology. Officially launched in 2013, the store was established to service the communities of Alberton and the southern suburbs. As the energy crisis persists nationally – the retailer will also …

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RCS Expands its 30 000-Large Shopping Network with a Partnership Agreement with Bounty Brands

RCS, the consumer finance arm of global bank, BNP Paribas has announced its most recent partnership with Bounty Brands – the holding company behind some of South Africa’s most ubiquitous clothing names. This strategic development aligns with its aims to make store credit more widely accessible to the broader South …

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STBi Approves and Commends the Shoprite Group’s Emissions Targets

The Shoprite Group’s near-term science-based greenhouse-gas (GHG) emission reduction targets have been approved by the Science Based Targets initiative (SBTi). In its Target Validation Report, the SBTi stated it commends the Group’s “ambitious 1.5°C-aligned target, currently the most ambitious designation available through the SBTi process”. The SBTi mobilises companies to set science-based …

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Revitalised Massmart Online Ready for Black Friday

2022 has been a transformational year for eCommerce at Massmart following initiatives that have significantly improved the online customer experience across the group’s shopping websites and apps. One result is that Massmart will maintain its 2-5 day delivery promise during the year-end peak trading period that includes Black Friday and …

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Black Friday Set to Surpass Christmas Sales

With the imminent arrival of the Black Friday promotion frenzy, NielsenIQ has analysed the dominance of this shopping phenomenon and found that Black Friday was bigger than the traditional festive season purchase week in December 2021.  In fact, during Black Friday, more than half the volume of all FMCG products …

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Pick n Pay Opens New Ultra-Modern, Energy Efficient Flagship Store in Cape Town

Pick n Pay has unveiled its new flagship store in Cape Town. The Waterstone store in Somerset West will be the model for what customers can come to expect at all revamped Pick n Pay stores in the future. This follows the announcement earlier this year that Pick n Pay …

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Spur Gives the Springboks a New Taste for Life

Spur Steak Ranches, South Africa’s favourite restaurant, has joined forces with SA Rugby to become the Official Restaurant of the Springboks. The iconic brand resumes its partnership, having agreed to a deal that will see the well-known restaurant chain partner with SA Rugby until the end of 2024. Spur’s links with the …

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Shoprite Makes a Strategic Investment in Local Technology Start-Up

The Shoprite Group made its second minority investment in a South African tech start-up this year. In the most recent transaction, the retailer is among a group of companies, led by Buffet Investments and KLT, in an undisclosed expansion round in Omnisient, Africa’s first privacy-preserving data collaboration platform provider. “We are …

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