Wednesday , February 20 2019
Latest News

40 Percent of Shoppers Receive Personalized Service Online, Compared to 90 Percent In-Store

A new study released today by Salesfloor explores the growing demand for sales associates to service and connect with shoppers, both online and in-store. The study, “The Evolving Customer: Connecting Today’s Shoppers with Store Associates,” finds that today’s shopper expects personalized, one-on-one shopping experiences both in-store and online, and say they are …

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The Rise of the Private-Label Retail Category in South Africa

Recent years have shown an upward trend in the private-label (PL) category in South Africa, with improving consumer perceptions and greater focus from retailers to develop the category. Hence, despite the tough trading conditions off the back of low economic growth and curbed consumer confidence, there is excellent growth potential …

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Less than 30% of Africa’s E-Commerce Startups Profitable

Less than 30% of African e-commerce startups are profitable, as ventures tackle issues such as lack of funding, shortage of trust and logistical difficulties. This is according to the Afri-Shopping: Exploring the African E-commerce Startup Ecosystem Report 2017 released by Disrupt Africa. The report finds that the African e-commerce space …

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Steinhoff and STAR Reshuffle Boards Among Accounting Investigation

The Supervisory Board of Steinhoff has advised shareholders that information has come to light which relates to accounting irregularities requiring further investigation. The Supervisory Board, in consultation with the statutory auditors of the Company, has approached PWC to perform an independent investigation. Markus Jooste, CEO of Steinhoff has tendered his …

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Modern Trade Formats are Upping their Game in Nigeria

Nigeria’s retail sector is dominated by traditional trade formats like open markets and kiosks in terms of absolute store numbers. Despite the prevalence of these channels, the Nielsen Nigeria Shopper Trends 2017 synidicated report reveals that modern trade formats like supermarkets and hypermarkets are stepping up to fulfill the needs …

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Mastercard Launches Kionect for Nairobi’s Smallest Shopkeepers

Mastercard has unveiled Kionect, a digital ordering system that empowers small kiosk owners in Nairobi to order and pay for products from wholesalers via SMS. Orders submitted via a feature phone helps create a digital record for kiosk owners to get access to micro-loans to stock inventory and grow their …

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PayU Sees 8.5x Increase in Black Friday Traffic Volume from Last Year

In a Black Friday that saw the spike in volumes challenge many eCommerce companies, payment services provider, PayU, facilitated an increase of around 8.5 times the transaction volumes from last year and experienced 0% downtime across all of their system components. “Despite the massive increase in transaction volumes for our …

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Urban Airship Holiday Retail Study Finds Big M-Commerce Gains for Both Brick-and-Mortar and Online-Only Retailers

As holiday shopping results are tallied from the Thanksgiving to Cyber Monday time period, Urban Airship has released preliminary results of its fifth annual Mobile Retail Trends study of more than 100 retailers’ apps that reveal year-over-year increases in every major statistical category related to apps and notifications. In addition, …

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Customer Engagement Maximised as Clicks Focuses on In-Store Digital Journey

Today’s customer expects to engage with retailers in an engaging and digitally interactive way in-store and retailers are focusing on this customer journey to develop the relationship and increase sales. Moving Tactics, South Africa’s leading digital signage solutions company, has recently partnered with Clicks, the largest health and beauty-focused retail …

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Tesco Quadruples Gift Range as More Customers Include Pets in Festive Fun

Everyone’s Welcome at Tesco this Christmas – so prosecco and beer for cats and dogs are among the treats available to the rocketing number of Brits who now include their pets on the gift list. This year, Tesco’s Christmas campaign celebrates the many ways we come together at Christmas, and …

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