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Customer Experience

6 Sites Driving eCommerce in Africa

eCommerce in Africa is booming but that doesn’t leave out any struggles which include uncertainty around receiving orders satisfactorily. There are currently 65.4 million eCommerce users in Africa and the Middle East, with an additional 20 million users expected to be shopping online by 2021. When it comes to eCommerce …

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Survey Reveals Kenya’s Customer Experience State in 2018

Kenya’s second largest telco Airtel, Equity bank and pay TV service provider DSTV have emerged to be among major brands offering their customers remarkable services and satisfaction. In a recent integrated customer experience company mSurvey has revealed the results for the year 2018 in their quarterly Customer Loyalty Benchmark Report. …

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South Africa’s TFG Achieves E-Commerce Leadership with Oracle

TFG (The Foschini Group), a South African retail group operating in thirty-two countries across five continents, has chosen Oracle to support its digital transformation strategy with the consolidation of twenty-two brands into one online marketplace. With close to 3000 stores, TFG migrated its brick-and-mortar offering to a hassle free digital …

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Cape Union Mart Launches PLM Journey with Centric Software

South African multi-chain retailer chooses Centric PLM to support rapid growth, integrate suppliers and enhance visibility Cape Union Mart, the South African outdoor company, has selected Centric Software’s Product Lifecycle Management (PLM) solution. Centric Software provides the most innovative enterprise solutions to fashion, retail, footwear, outdoor, luxury and consumer goods …

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Shoprite Fights High Education Costs with Low-Price Uniforms and School Fee Competition

Shoprite is helping to ease the burden of rising education costs by offering its customers a basic school uniform for under R100 and giving more than 460 learners the opportunity to have their 2019 school fees paid for. For less than R100, customers are able to buy a basic school …

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Kenya Meat Commission Suspends Over 60 Staff on a Go-Slow Fiasco

The Kenya Meat Commission (KMC) has suspended over 60 workers from its Athi River based factory for allegedly participating in a work go slow that had seen the slaughter operation in the factory impaired, reports the Kenya News Agency. The commission through the Managing Commissioner, James Ole Serian issued an …

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Creating a Better Digital Checkout Experience

Consumers are expected to purchase $2.65 trillion of physical goods on websites, mobile apps and other digital platforms globally in 2018, up from $2.24 trillion in 2017, according to Juniper Research. While digital commerce has become a preferred way to shop for many consumers, we continue to hear from consumers …

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Retailers Have No Choice but to Chase Customer Experience

The onslaught from e-commerce means retailers must become smarter. Traditional brick-and-mortar retailers have no chance of surviving the onslaught from e-commerce unless they invest in their customer experience, says redPanda Software Group CEO Gareth Hawkey. If traditional retailers take on e-commerce providers at their own game by gathering insights and …

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New Vodacom World Brings Latest Technology Trends to Life

The newly designed Vodacom World officially launched, Friday 07 December 2018. For six months, Vodacom worked on reinventing Vodacom World and now the facility offers new and exciting technologies. Inside the new facility, there is a Vodacom Shop as well as retail space. There is an Internet of Things (IoT) …

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Most Influential Brands in SA

Ipsos South Africa has released the results of its inaugural survey measuring the influence that brands have on South Africans, at an event held at Melrose Arch on Friday, 16 November. The Most Influential Brands study unveils and ranks the most influential brands in South Africa, and offers a case …

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